Galileo e-Tracker™ User Guide
1
Introduction
It is estimated that 4% of all air segments ticketed in the Galileo system
remain unused after the date of travel. The passenger may request a refund
on the ticketed segment or exchange it for future travel. In addition, you are
able to track and manage unused segments using the Galileo system and
your back-office system.
The coupon status indicates whether or not the segment has been used.
This data is stored in the airline system and
not
in the Galileo system. It can
be retrieved using a TE entry in Focalpoint, but the process of tracking
unused segments is complicated and slow because different systems hold
the necessary data.
Galileo E-Tracker gives you the ability to record and check all electronic
tickets issued on the Galileo system. The current status of tickets may be
displayed using extensive search and sort capabilities.
Large reports of up to 5000 coupons may be generated. You may void a
ticket if required, and also produce a report in different formats such as XML
and CSV. These can be imported into a variety of applications.
Galileo E-Tracker is accessed in a browser environment, and a toolbar
button provides easy access from Focalpoint, Viewpoint or Galileo Desktop.
Note:
Galileo E-Tracker is also available with Focalpoint Net.
Electronic Ticket Status Codes
The table on the opposite page indicates the possible actions that may be
performed on an e-ticket where the status is OPEN, ARPT or UNVL. No
actions can be taken on an e-ticket with any other status.
Содержание Galileo e-Tracker
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