10
11
Error Prompt
When Measuring ...
Troubleshooting
Problem
Root Cause
Solution
No display on
LED when the
device powers on.
The device
powers off
automatically.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Troubleshooting
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth via
Settings.
App is OFF.
Press the icon to turn ON your
app.
Place your smartphone closer
to the scale.
Out of range of Bluetooth
transmission.
When Data Transmitting ...
Error
Description
Solution
Overload.
Stop using this scale for
measurement.
Low Battery.
Replace all three batteries in
the same time. Please purchase
the authorized batteries for
replacement.
