Problem
Root Cause
Solution
Wi-Fi is OFF.
Data transmission
failed.
Turn ON the Wi-Fi via Setting.
The APP is OFF.
Press the icon to turn ON your
APP.
Place your smartphone closer to
the scale.
Please assign a User ID following
the instruction in Install APP and
Pair-Up.
Out of range of Wi-Fi
transmission.
None of the user ID is
assigned.
When Data Transmitting ...
When Measuring ...
Problem
Root Cause
Solution
Your feet are too dry.
No display on
LCD when the
device powers on.
CANNOT proceed
to analyze BMI,
body fat, total body
water, muscle mass
and bone mass.
The device
powers off.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the scale as well.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
The system cannot
identify the possible User ID
with most similar data.
Please assign a User ID
following the instruction in Install
APP and Pair-Up.
The user fails to select
the User ID from what the
system found.
Please assign a User ID
following the instruction in Install
APP and Pair-Up.
Troubleshooting
Troubleshooting
Incorrect posture.
Abnormal
measuring results:
- Too high;
- Too low;
- Huge difference
between two recent
measurement.
Please step on the platform
barefooted and stand still.
The device is located on
the soft ground such as a
carpet or on a rugged
surface.
Please place the device on a
flat, hard surface.
