Transition Networks
SISTP1040-382B-LRT Install Guide
33806 Rev. B
Page 37 of 39
Recording Model Information and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible to help the TN Technical Support Specialist.
1.
Record the Model Information for your system.
Serial Number: ________________________ Model: _______________________________________
Software Revision: ____________________ _ Hardware Revision: _______________________________
Number of Ports: _____________________ Power Supply used: ________________________________
2.
Provide additional information to the Technical Support Specialist. See
on page
Your Transition Networks service contract number: ____________________________________________
A description of the failure: _______________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
LED Status: ______________________________________________________________________________
_______________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing switch mode, rebooting, etc.):
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
The serial and revision numbers of all involved Transition Networks products in the network:
________________________________________________________________________________________
________________________________________________________________________________________
A description of your network environment (layout, cable type, PoE / PoE+ / PoE++, PD, etc.): ___________
________________________________________________________________________________________
________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): _____________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.):
________________________________________________________________________________________
________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ______________________________________
