10
24-hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
CSDTF30xx-11x
Troubleshooting
1.
Is the PWR
(Power)
LED illuminated?
NO
•
Ensure the Device is inserted properly into the chassis.`
•
Ensure the power cord is properly installed in the chassis and in the
grounded outlet.
•
Ensure the grounded outlet provides power.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Is the SDC
(Signal Detect/Copper)
LED illuminated?
NO
•
Check the coax copper cables for the proper connection.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 3.
3.
Is the SDF
(Signal Detect/Fiber)
LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the local Device are connected to the
RX and TX ports, respectively, on the remote Device.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 4.
[email protected] -- Click the “Transition Now” link for a live Web chat.
11
4.
Is Data Transfer Failing?
YES
•
Verify the local copper connection by starting a local copper loop-back
(hardware mode: set the loop-back switch on the local Device to “CL”,
software mode: enter the local copper loop-back command)
and then use a
bit error test unit to run a bit error test.
•
Verify the local fiber connection by starting a remote fiber loop-back
(hardware mode: set the loop-back switch on the remote Device to “FL”,
software mode: enter the remote fiber loop-back command)
and then use a
bit error test unit to run a bit error test.
•
Verify the remote copper connection by starting a remote copper loop-back
(hardware mode: set the loop-back switch on the remote Device to “CL”,
software mode: enter the remote copper loop-back command)
and then use
a bit error test unit to run a bit error test.
•
Verify the remote fiber connection by starting a local copper loop-back
(hardware mode: set the loop-back switch on the local Device to “FL”,
software mode: enter the local fiber loop-back command)
and then use a bit
error test unit to run a bit error test.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
NO
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
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