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12

Troubleshooting

 

If a problem occurs with your USB 3.0 / SATA-III Combo Card,

 

please first check the information 

listed below before taking the card in for repair. If you are unable to remedy a problem after trying 
the following suggestions, please consult your dealer, service center, or local Transcend branch 
office. We also have FAQ and Support services on our website. 

 

USB devices or SATA drives are not detected / cannot be recognized

 

Check the following: 

1. 

Is your USB 3.0 / SATA-III Combo Card properly plugged into the PCI Express slot? If not, 
unplug it and plug it in again. If it is properly connected, try using another available PCIe 
slot (x1, x2, x4, x8, or x16). 

2. 

Ensure that the driver has been installed successfully. 

3. 

Is the PCI Express slot disabled in the BIOS settings? Please see your motherboard’s user 
manual for instructions on how to enter the BIOS and enable the PCIe slots. 

4. 

Is the USB 3.0 / SATA-III Combo Card connected to your computer’s power supply? 
Ensure that you have connected a 4-pin power connector (or 15-pin SATA power 
connector) from your PC power supply to the Expansion Card. For best results, use a 
power cable that is not connected to hard drives or other components with high power 
consumption. 

 

The 4-pin or 15-pin SATA power connector MUST be 
connected to provide sufficient power for external USB 3.0 
devices 

5. 

Double-check to make sure the SATA cable connecting the hard drive (or SSD) to the 
Combo Card is securely attached at both ends. Use only the SATA cable included in the 
product packaging. If the included cable is unavailable, try using a higher-quality SATA 
cable.  

6. 

Ensure that your computer BIOS has been updated to the latest version. 

 

My computer cannot power on

 

Check the following: 

1. 

Ensure that the USB 3.0 / SATA-III Combo Card is properly connected to the PCI Express 
slot on your computer. Try unplugging the card and reconnecting it. 

2. 

Ensure that computer’s boot drive (HDD) is connected properly. 

3. 

Does USB 3.0 / SATA-III Combo Card conflict with other PCI Express cards? If so, please 
carefully remove other PCIe cards to determine which card is causing the conflict. 

4. 

USB devices can sometimes cause conflicts that can prevent your computer from turning 
on. Try unplugging USB devices from the USB ports on your computer. 

Содержание PDC3

Страница 1: ...User s Manual USB 3 0 SATA III Combo Card PDC3 Version 1 0...

Страница 2: ...Safety Precautions 3 General Use 3 Transferring Data 3 Power 3 Product Overview 4 Hardware Installation 5 Driver Installation 8 Connecting USB devices 11 Troubleshooting 12 Specifications 13 Ordering...

Страница 3: ...tween your PC and any USB devices or SATA drives you plug into the card With two external SuperSpeed USB 3 0 ports and two internal SATA III ports Transcend s USB 3 0 SATA III Combo Card is ideal for...

Страница 4: ...NCQ Native Command Queuing Supports PCI bus power management interface rev 1 2 Compact size saves space and inside your PC Includes low profile installation bracket Two power connection options 15 pin...

Страница 5: ...USB 3 0 SATA III Combo Card s metal bracket has been secured to your computer case with a screw or other mounting method provided by your case manufacturer Transferring Data Transcend does NOT take a...

Страница 6: ...4 Product Overview Figure 1 USB 3 0 SATA III Combo Card A Two USB 3 0 Ports B PCI Express x1 Connector C 15 pin SATA Power Input D 4 pin Power Input E Two SATA III Ports F Installation Bracket...

Страница 7: ...short and long slots will both work and remove the metal bracket or placeholder next to the slot 4 Connect an available 4 pin power connector or 15 pin SATA power connector from your computer s power...

Страница 8: ...nected to both the card and the hard drive and that the SSD or hard drive s power cable is also connected 6 Align the USB 3 0 SATA III Combo Card with the PCI Express slot and press down firmly until...

Страница 9: ...bles Low Profile Installation Bracket OPTIONAL Smaller computer cases may require use of the included Low Profile Bracket in order to install the Expansion Card in your system Unscrew the two mounting...

Страница 10: ...menus to locate your product or enter its model number in the Search field 2 Download the PDC3 USB 3 0 Driver and the PDC3 SATA III Driver then double click the Setup exe files to install the drivers...

Страница 11: ...9 SATA III Driver USB 3 0 Driver 4 Choose I accept the terms of the license agreement and then click Next 5 Click Next to continue SATA III Driver SATA III Driver 6 Click Install...

Страница 12: ...10 USB 3 0 Driver 7 Once the driver has finished installing click Finish to exit the wizard SATA III Driver USB 3 0 Driver 8 Restart your system...

Страница 13: ...two USB 3 0 ports If the driver has been installed successfully your computer should automatically detect the device Most USB storage devices do not require drivers which means you may begin using yo...

Страница 14: ...SATA power connector from your PC power supply to the Expansion Card For best results use a power cable that is not connected to hard drives or other components with high power consumption The 4 pin o...

Страница 15: ...rface PCI Express 2 0 single lane x1 SATA Ports 2 internal supports SATA 1 5Gb s 3Gb s 6Gb s USB Ports 2 external supports USB 1 1 2 0 3 0 Connection Bandwidth USB 3 0 Up to 5Gb s SATA III Up to 6Gb s...

Страница 16: ...correct disposal of your old product helps prevent potential negative consequences on the environment and human health Battery Disposal Your product contains a built in rechargeable battery covered b...

Страница 17: ...ding prolonged exposure to humidity acts of nature improper installation including connection to incompatible equipment or problems with electrical power including undervoltage overvoltage or power su...

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