TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2
8. Manual Sales Procedure
If the service is temporarily unavailable, please follow the procedures below to
process a manual card sale transaction.
1.
Obtain possession of the cardholders’ card.
2. Contact the Elavon Authorisation Centre for authorisation of the
transaction by calling:
0845 850 0197 (UK) or 1 850 30 31 30 (ROI).
3. Place the manual sales voucher on top of the card with the card face up,
on a flat hard surface.
4. Create an impression of the card, by rubbing a coin, or preferably the side
of a pen, over the manual sales voucher.
5. Remove the manual sales voucher and
check that all copies have been imprinted
clearly with the full card details.
6. Complete the manual sales voucher
using a ball point pen. Please write
the card number along the top of the
manual sales voucher as you may need
to refer to this later. Ensure you enter
in the authorisation code obtained from
the Authorisation Centre.
7. Retain the card and watch the
cardholder sign the manual sales
voucher. Check that the signature agrees
with that on the reverse of the card.
8. Check again that the details are
correctly entered and appear on all
copies of the manual sales voucher (if
they do not, securely destroy the voucher
and start again).
9. Hand the cardholder the top copy of the manual sales voucher and the
card when you are satisfied that everything is in order.
10. Retain bank and merchant copies in a secure place until you can process it
electronically through your terminal.
11. When the terminal is available, please re-enter the transaction using the
‘Force’ procedures.