Model 750
Series 700
Maintenance
Manual
Rev H
Page 1
Chapter 1: General Information
What is covered in this book?
This documentation is intended for trained service technicians and covers maintenance
procedures for servicing the Model 750. Topics include processes on how to clean and
adjust the printer, troubleshoot problems, and disassemble the Model 750. Additional
information also covers the Series 700 features, specifications and printing capabilities,
operational theory, and includes a complete listing of part numbers for assistance when
ordering replacement or component upgrades.
Service Information
TransAct Technologies Incorporated has a full service organization to meet your printer
service and repair requirements. If you are experiencing problems that are beyond the
scope of the documentation provided, you can directly contact the Ithaca facility’s
Technical Support Department at (607) 257-8901 or (877) 7ithaca for a return
authorization. International customers should contact your distributor for services.
TransAct offers the following service programs to meet your needs.
•
Extended Warranty
•
Depot Repair
•
Maintenance Contract
•
Internet Support
Ithaca Product Support Procedure
Monday through Friday, 8A.M. to 5 P.M. (excluding holidays).
To obtain technical support, call TransAct's Ithaca Facility at (607) 257-8901 and ask
for Technical Support. When you call, please have the following information at hand:
•
The Model Number and Serial Number of the printer
•
A list of any other peripheral devices attached to the same port as the printer
•
What application software, operating system, and network (if any) you are using
•
What happened and what you were doing when the problem occurred
•
How you tried to solve the problem
