TransAct Epic Edge, Руководство по интеграции OEM

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1-Introduction Epic Edge™ OEM Integration Manual
100-14444 Rev B August 2018 Page 5
Technical and Sales Support
Your Ithaca printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:
On-line Technical Support
Our web site at
www.transact-tech.com is your on-line portal to obtaining technical
assistance with your Ithaca printer. Click on the Technical Support link to find
documentation for your Epic Edge™ printer, including a current copy of this OEM
Integration Manual featuring:
o
Command codes and descriptions.
o
Character fonts.
o
Printer features.
o
Communication specifics.
o
Ticket specifications.
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM Eastern &
Pacific US time, excluding holidays. We can provide general information about
integrating Epic Edge™ printers with your system, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support, call TransAct's
Ithaca Facility at (607) 257-8901 and ask for Technical Support. To help us serve you
faster, please have the following information ready when you call:
•
The Model Number and Serial Number of the printer.
•
A list of any other peripheral devices attached to the same port as the printer.
•
What application software, operating system, and network (if any) you are using.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.