TransAct Epic 430, Руководство по обслуживанию

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About Your Epic 430
TM
Printer
43-06955 - Rev Q Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your TransAct
®
printer. Click on Ithaca link and then
the Technical Support link to find support information for your Epic 430
TM
printer. Our on-line support site also includes a convenient e-mail assistance
request form, where you can submit support requests 24 hours a day, and
receive a return contact from a TransAct support technician during regular
business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM
local time, excluding holidays. We can provide general information about
programming for your Epic 430
TM
printer, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support,
contact the number below for your region and ask for Technical Support.
Eastern United States: 1.877.7ITHACA (1.877.748.4222), Fax: 607.257.3911
Western United States: 1.877.822.8923, Fax: 702.254.7796
United Kingdom: 011-44-170-977-2500, Fax: 011-44-170-977-2505
To help us serve you faster, please have the following information ready when
you call:

The Model Number and Serial Number of the printer.

A list of any other peripheral devices attached to the same port as the
printer.

What application software, operating system, and network (if any) you are
using.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.