Troubleshooting
•
Turn off the main power switch immediately if a malfunction is detected. Contact your servicing
or installing dealer. If the unit continues to run during a malfunction, the unit may be damaged
or electric shock or fire may occur.
• Do not try to move or reposition the units. Please contact the servicing/installing dealer to
repair or move the units.
• Check the following items before contacting the dealer.
CAUTION
Improper operation may lead to personal injury or casualty.
31
Cassette Unit
Condition
Possible Reason
Unit doesn’t run
When the unit is restarted
immediately after it has just
been turned off
Overload protection switch delays unit start up for three
minutes
When power is turned on
The unit is in standby for one minute
Mist comes from the unit When cooling cycle starts
Indoor high humidity air is cooled rapidly
Sound comes from the
unit
Slight cracking sound is heard
when unit starts
This sound occurs when the electronic expansion valve
initializes.
There is sound when cooling
The sound of refrigerant gas flowing through the unit
may be audible.
There is sound when unit
starts or stops
This sound occurs when gas refrigerant starts or stops
flowing.
There is slight sound when
unit is running or after running
This sound may be the condensate drain pump
operating.
Cracking sound is heard when
unit is operating and after
operating
This sound occurs when the unit panels expand or
contract due to temperature change.
The unit blows out dust
When the unit has been off for
a period of time
Dust that has collected in the indoor unit is blown out.
The unit emits odor
When the unit is operating
The room odor absorbed by the unit is blown out again.
Indoor unit still runs
after switch off
After every indoor unit
receives the "stop" signal, fan
will keep running
Indoor fan motor will keep running 20-70s so as to use
excess cooling and heating and prepare for the next
operation. When the X-Fan or Dry feature is activated,
the fan continues to operate for a short time to dry off
the coil.
Mode conflict
COOL or HEAT mode can not
be operated
When switching between cooling and heating modes,
the outdoor unit will take several minutes to reverse the
direction of refrigerant flow and to pre-heat the coil in
heating mode. COOL mode doesn't conflict with DRY
mode and FAN mode.
Error Code
E7 is shown on one or more
indoor units
E7 means that this indoor unit is calling for a mode
that conflicts with the mode of the outdoor unit. E7 will
disappear a few seconds after the mode of the unit is
changed to match the outdoor unit mode. The outdoor
unit mode will only change when all indoor units have
been changed to the new mode
Continuous low speed
fan operation
Cool or heat mode low speed
fan operation after setpoint
temperature achieved
Functionality ensures accurate temperature control for
the conditioned space
NOTE:
If the problem persists after checking the above items and taking appropriate measures, please
stop operation of the unit immediately and contact your local service agency or dealer. Diagnostics
and repairs should be completed by a professional service technician.