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T-12-UT
Warranty Claim Procedure
Section 4.
Warranty Claim Procedure
At Gem State Manufacturing, we insist on a high level of quality materials and work-
manship that go into every TrailMax trailer. Ultimately this will minimize the need for
frequent service and warranty claims. However, in the event of a claim, we want to be
as responsive as possible.
In the event that you have a problem with your trailer that may be warranty related,
your cooperation is appreciated when the following steps are followed in an effort to
process the claim expeditiously.
1. Have the trailer V.I.N. (Vehicle Identification 17 digit Number) and model No. avail-
able.
2. Refer to the Operators Manual when identifying defective parts. If the claim is struc-
tural related, photos may be required and are helpful in determining how to correct the
problem. (Digital photo’s can be sent via e-mail to [email protected] in
*.jpg or *.jpeg format.)
3. Contact a TrailMax representative in your immediate area. If you do not have or can
not find a representative in your area, then contact the factory Warranty Administrator
for assistance @ 1-800-447-0213.
4. Give a detailed description and nature of the problem. Also leave contact name(s),
phone no. and/or e-mail address.
5. A claim will be processed and reviewed for warranty approval. The factory Warranty
Administrator must authorize all Warranty Claims before repairs can be made.
Note: All work must be done by an authorized TrailMax warranty
station.
Should you choose to make repairs prior to approval, you
could assume full responsibility for repairs.
6. Defective parts must be returned to Gem State Manufacturing at 1705 Industrial
Way, Caldwell, Idaho, 83605, for evaluation unless otherwise instructed.
7. Please make sure you have followed the procedure all the way through, failure to
do so could hold up final process of Warranty Claim and approval for payment.
Our ultimate goal is to retain satisfied customers. Your cooperation is appreciated,
as we will process the claim as expeditiously as possible to get you back in service.
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