20
FREQUENTLY ASKED QUESTIONS
Question
Answer
Why won’t
my grill
ignite?
Verify power at the
electrical outlet.
If the power cord is connected to a GFCI (ground fault circuit
interrupter), check and reset if necessary.
Initiate start-up. If ignition does not occur, proceed to next answer.
DANGER! Turn
the switch OFF (O)
and disconnect the
power cord.
Remove the control and check the fuse on back. Replace the fuse if
blown. Reinstall the control.
Check the draft inducer fan and the auger drive motor for operation. If both are operating, then
the hot rod needs to be replaced. If one or both are not operating, contact Traeger's VIP-365
Customer Service (see page 22) for additional troubleshooting help or to place an order.
Why are no
pellets being
delivered
into the
firepot?
Verify that there are pellets in the pellet hopper. If this is the initial firing or the grill has run
out of pellets, allow sufficient time for the pellets to travel from the pellet hopper to the firepot
(can take up to 7 minutes).
Initiate start-up.
See “Initial Firing
Instructions” section
on page 10.
If there are still no pellets in the firepot, proceed to next answer.
If the auger drive motor is operating (check the small fan blade on the back of the motor),
then the problem is in the digital control, which will need to be replaced. Contact your
Traeger dealer or Traeger's VIP-365 Customer Service (see page 22) to place an order.
If the auger drive
motor is not
operating but the
draft inducer fan
is operating, then
the problem is in
the auger system,
which will need to
be checked.
With the switch OFF (O), locate the small fan blade on the back of the
auger drive motor.
CAUTION! While watching the fan blade, turn the switch ON (
I
). If
the fan blade does not turn, turn the switch OFF (O). This indicates
a defective auger drive motor, and it will need to be replaced. Contact
your Traeger dealer or Traeger's VIP-365 Customer Service (see page
26) to place an order.
If the fan blade turns a bit and then stops, continue watching and turn
the switch OFF (O). If the fan blade unwinds slightly, this indicates a
jam in the auger system which will need to be cleared.
DANGER! Turn the switch OFF (O) and disconnect the power cord.
Remove the pellets from the pellet hopper. Check for foreign objects
and wet or decomposed pellets, both of which can cause a jam in the
auger system. The auger will need to be removed to clear a jam in the
auger system. See “How do I remove the auger if it jams?”
How do I
remove the
auger if it
jams?
DANGER! Turn the switch OFF (O) and disconnect the power cord.
CAUTION! If the grill is still hot, allow it to cool thoroughly.
Remove any covers necessary to access the auger drive motor.
Remove the screw connecting the auger drive motor shaft to the auger shaft and the screw
retaining the auger bushing into the auger tube.
With a small pipe wrench or locking pliers on the auger shaft, turn the auger
counterclockwise. It will turn hard until it breaks free; then the auger will turn freely.
Remove the auger and clean all pellets, ash, or foreign objects from the auger, auger tube,
and firepot. (See instructions for proper handling and disposal of ash on page 19.)
Sand the outside surfaces of the auger with medium grit sandpaper. Check the inside of the
auger tube and sand it if needed. Vacuum the sanding grit out of the auger tube and firepot
when finished. Check that the auger rotates freely.
Reattach the auger shaft to the auger drive motor shaft.