18
The installation process is complete! Before you
leave the vessel, test the system to verify the
antenna works properly. Then give the Customer
Welcome Kit and all manuals to the customer
and explain how to use the system. Also be sure
the customer understands the following:
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• The receiver must be activated before it can
receive satellite programming. Refer to
Figure 32 for activation details.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and equipment on the vessel itself (see
Figure 33). Heavy rain or snow might also
temporarily interrupt reception.
• Clean the antenna regularly. Dirt buildup can
affect satellite TV reception.
•
(DISH 1000 only)
You may need to change
the operating mode when traveling between
for details).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
refer to the
Product Registration Form for details.
• The vessel must be located within the
selected satellite’s coverage area. To view
satellite coverage maps, visit:
.
• Refer to the
User’s Guide
for complete
operation and troubleshooting information.
CAUTION
In the unlikely event that you need to
remove the radome, remove power from the
antenna first because the antenna’s moving
parts can cause injury.
Figure 32: Receiver Activation
Service:
Call to Activate:
DIRECTV
1-866-551-8004
(24 hours, 7 days a week)
DISH
1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
ExpressVu
1-888-SKY-DISH
(24 hours, 7 days a week)
T
ra
rac
V
ision
ision
Blocked!
Figure 33: Blockage Example
Educate the Customer
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