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TD851W

150Mbps Wireless N ADSL2+ Modem Router User Guide

75

Appendix C: Technical Support

Technical Support

For more troubleshooting help, go to:

www.tp-link.com/support/faq.asp

To download the latest Firmware, Driver, Utility and User Guide, go to:

www.tp-link.com/support/download.asp

For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 26504400
E-mail: [email protected]
Service time: 24hrs, 7 days a week

Singapore

Tel: +65 62840493
E-mail: [email protected]
Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017
E-mail: [email protected]
Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139
E-mail: [email protected]
Service time: 24hrs, 7 days a week

Germany / Austria

Tel: +49 1805 875465 (German Service)
/ +49 1805 TPLINK
E-mail: [email protected]
Fee: 0.14 EUR/min from the German
fixed phone network and up to 0.42
EUR/min from mobile phone
Service time: Monday to Friday 9:00 AM
to 6:00 PM GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)

*Except bank holidays in Hesse

Australia & New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465

E-mail: [email protected]
Service time: 24hrs, 7 days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)
Email: [email protected]
Service time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25

（

Turkish Service

）

E-mail: [email protected]
Service time: 9:00 AM to 6:00 PM 7 days
a week

Italy

Tel: +39 02 66987799
E-mail: [email protected]
Service time: 9:00 AM to 6:00 PM
Monday to Friday

Switzerland

Tel: +41 (0)848 800998 (German
Service)

Tel: +41 (0)848 800998 (German
Service)
E-mail: [email protected]

E-mail: [email protected]
Fee: 4-8 Rp/min, depending on rate of
different time

Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM
to 6:00 PM GMT+ 1 or GMT+ 2 (Daylight
Saving Time)

Service time: Monday to Friday 9:00 AM
to 6:00 PM GMT+ 1 or GMT+ 2 (Daylight
Saving Time)

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Содержание TD851W

Страница 1: ...TD851W 150Mbps Wireless N ADSL2 Modem Router 1910010501 Rev 2 0 0 ...

Страница 2: ...s are trademarks or registered trademarks of their respective holders No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from TP LINK TECHNOLOGIES CO LTD Copyright 2011 TP LINK TECHNOLOGIES CO LTD All rights reserved http www tp link com ...

Страница 3: ...e receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Any changes or modifications not expressly appr...

Страница 4: ...d 2454 2483 5 MHz Military Radiolocation use Refarming of the 2 4 GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy None If used outside of own premises general authorization is required Luxembourg None General authorization required for network and service supply not for spectrum Norway Implemented This subsection does not apply f...

Страница 5: ...r normative documents ETSI EN 300 328 V1 7 1 2006 ETSI EN 301 489 1 V1 8 1 2008 ETSI EN 301 489 17 V2 1 1 2009 EN60950 1 2006 Recommendation 1999 519 EC EN62311 2008 Directives 2004 108 EC The above product is in conformity with the following standards or other normative documents EN 55022 2006 A1 2007 EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 Directives 200...

Страница 6: ...e Router 6 Chapter 3 Quick Installation Guide 8 3 1 Configure PC 8 3 2 Login 11 Chapter 4 Software Configuration 15 4 1 Status 15 4 2 Quick Start 16 4 3 Interface Setup 16 4 3 1 Internet 17 4 3 2 LAN 21 4 3 3 Wireless 24 4 4 Advanced Setup 35 4 4 1 Firewall 35 4 4 2 Routing 36 4 4 3 NAT 37 4 4 4 QoS 40 4 4 5 VLAN 42 4 4 6 ADSL 44 4 5 Access Management 45 4 5 1 ACL 45 4 5 2 Filter 46 4 5 3 SNMP 54 ...

Страница 7: ...ance 56 4 6 1 Administration 56 4 6 2 Time Zone 57 4 6 3 Firmware 58 4 6 4 SysRestart 60 4 6 5 Diagnostics 61 4 7 Help 62 Appendix A Specifications 64 Appendix B Troubleshooting 65 Appendix C Technical Support 75 ...

Страница 8: ...eless N ADSL2 Modem Router One Power Adapter for TD851W ADSL2 Router Quick Installation Guide One RJ45 cable Two RJ11 cables One ADSL splitter One Resource CD including z This User Guide z Other Helpful Information Note Make sure that the package contains the above items If any of the listed items are damaged or missing please contact your distributor ...

Страница 9: ...y conforming to the ITU and ANSI specifications In addition to the basic DMT physical layer functions the ADSL2 PHY supports dual latency ADSL2 framing fast and interleaved and the I 432 ATM Physical Layer Wireless In the most attentive wireless security the Router provides multiple protection measures It can be set to turn off the wireless network name SSID broadcast so that only stations that ha...

Страница 10: ...Supports Virtual Server DMZ host and IP Address Mapping Supports Dynamic DNS UPnP and Static Routing Supports system log and flow Statistics Supports firmware upgrade and Web management Provides WPA PSK WPA2 PSK data security TKIP AES encryption security Provides 64 128 bit WEP encryption security and wireless LAN ACL Access Control List 1 3 Conventions The Router or device mentioned in this User ...

Страница 11: ... Off ADSL synchronization fails Please refer to Note 1 for troubleshooting On The network is available with a successful Internet connection Flash There is data being transmitted or received via the Internet Internet Off There is no successful Internet connection or the modem router is operating in Bridge mode Please refer to Note 2 for troubleshooting On Wireless is enabled but no data is being t...

Страница 12: ... is off please check your Internet connection first Refer to 2 4 Connecting the Router for more information about how to make Internet connection correctly If you have already made a right connection please contact your ISP to make sure if your Internet service is available now 2 If the Internet LED is off please check your ADSL LED first If your ADSL LED is also off please refer to Note 1 If your...

Страница 13: ...laced on a shelf or desktop Keep away from the strong electromagnetic radiation and the device of electromagnetic sensitive 2 4 Connecting the Router Back to LED Explanation Before installing the device please make sure your broadband service provided by your ISP is available If there is any problem please contact your ISP Before cable connection cut off the power supply and keep your hands dry Yo...

Страница 14: ... power adapter Connect the power adapter to the power connector on the rear of the device and plug in the adapter to a wall outlet or power extension and then power on the device The electrical outlet shall be installed near the device and shall be easily accessible Figure 2 3 ...

Страница 15: ... or connect your adapter to a Hub Switch which has connected to the Router you need to configure your PC s IP address Follow the steps below to configure it Step 1 Click the Start menu on your desktop right click My Network Places and then select Properties shown in Figure 3 1 Figure 3 1 Step 2 Right click Local Area Connection LAN and then select Properties ...

Страница 16: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 9 Figure 3 2 Step 3 Select General tab highlight Internet Protocol TCP IP and then click the Properties button Figure 3 3 ...

Страница 17: ...bove Now you can run the Ping command in the command prompt to verify the network connection Please click the Start menu on your desktop select run tab type cmd or command in the field and press Enter Type ping 192 168 1 1 on the next screen and then press Enter If the result displayed is similar to the screen below the connection between your PC and the Router has been established Figure 3 5 If t...

Страница 18: ...address is 192 168 1 1 your PC s IP address must be within the range of 192 168 1 2 192 168 1 254 3 2 Login Once your host PC is properly configured please proceed as follows to use the Web based Utility Start your web browser and type the private IP address of the Router in the address field 192 168 1 1 After that you will see the screen shown below Enter the default User name admin and the defau...

Страница 19: ...k RUN WIZARD and you will see the next screen Click the NEXT button Figure 3 8 Step 2 Configure the time for the Router and NEXT button then click the Figure 3 9 Step 3 Select the connection type to connect to the ISP We select PPPoE PPPoA mode for example here and then click the NEXT button Figure 3 10 ...

Страница 20: ...ovided by your ISP Username Password VPI VCI and Connection Type Then click NEXT Figure 3 11 Step 5 Configure the rules for the WLAN and click NEXT Figure 3 12 Note fer to section 4 3 3 Wireless To adopt the wireless security protection measures please re Step 6 Click NEXT to save the current settings ...

Страница 21: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 14 Figure 3 13 Step 7 Click CLOSE to complete Figure 3 14 ...

Страница 22: ... of the Web based Utility submenus will be available after you click one of the main menus On the center of the Web based Utility there are the detailed configurations or status information To apply any settings you have altered on the page please click the SAVE button 4 1 Status Choose Status you can see the next submenus Device Info System Log and Statistics Click any of them and you will be abl...

Страница 23: ...er submenus System Log or Statistics in Figure 4 2 and you will be able to view the system log and traffic statistics about the Router 4 2 Quick Start Please refer to 3 2 Login 4 3 Interface Setup Choose Interface Setup you can see the next submenus Internet and LAN and Wireless Figure 4 3 ...

Страница 24: ...VC to take effect For PVCs management you can use ATM QoS to set up each PVC traffic line s priority Virtual Circuit Select the VC number you want to set up PVC0 PVC7 Status If you want to use a designed VC you should activate it VPI Identifies the virtual path between endpoints in an ATM network The valid range is from 0 to 255 Please input the value provided by your ISP VCI Identifies the virtua...

Страница 25: ...ivated per PVC basis Default Route If enable this function the current PVC will be considered as the default gateway to internet from this device TCP MTU Option Enter the TCP MTU as your desire Dynamic Route Select this option to specify the RIP Routing Information protocol version for WAN interface including RIP1 RIP2 B and RIP2 M RIP2 B and RIP2 M are both sent in RIP2 format the difference is t...

Страница 26: ...ss in the screen below shown in Figure 4 6 Figure 4 6 Note Each IP address entered in the fields must be in the appropriate IP form which is four IP octets separated by a dot x x x x such as 192 168 1 100 The Router will not accept the IP address if it is not in this format 3 PPPoA PPPoE Select this option if your ISP requires you to use a PPPoE connection This option is typically used for DSL ser...

Страница 27: ... dependent on the traffic If there is no traffic or Idle for a pre specified period of time the connection will tear down automatically And once there is traffic send or receive the connection will be automatically on Static Dynamic IP Address For PPPoA PPPoE connection you need to specify the public IP address for this ADSL Router The IP address can be either dynamically via DHCP or given IP addr...

Страница 28: ...ridges are devices that enable two or more networks to communicate as if they are two segments of the same physical LAN Figure 4 8 Note After you finish the Internet configuration please click SAVE to make the settings take effect 4 3 2 LAN Choose Interface Setup LAN menu and you will see the LAN screen shown in Figure 4 9 Please configure the parameters for LAN ports according to the descriptions...

Страница 29: ...luding RIP1 RIP2 B and RIP2 M RIP2 B and RIP2 M are both sent in RIP2 format the difference is that RIP2 M using Multicast while RIP2 B using Broadcast format Direction Select this option to specify the RIP direction None is for disabling the RIP function Both means the ADSL Router will periodically send routing information and accept routing information and then incorporate them into routing tabl...

Страница 30: ...onds DNS Relay If you want to disable this feature you just need to set both Primary and secondary DNS IP to 0 0 0 0 If you want to use DNS relay you can set up DNS server IP to 192 168 1 1 on their Computer If not the device will perform as no DNS relay Primary DNS Server Type in your preferred DNS server Secondary DNS Server Type in your preferred DNS server Note If Use Auto Discovered DNS Serve...

Страница 31: ...e DHCP server IP Address runs on WAN side Note If you select Disabled the DHCP function will not take effect 4 3 3 Wireless Choose Interface Setup Wireless menu and you will see the Wireless screen shown in Figure 4 12 Please configure the parameters for wireless according to the descriptions below Limited by local law regulations version for North America does not have region selection option ...

Страница 32: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 25 Figure 4 12 ...

Страница 33: ...ence a high packet error rate you may slightly increase the Fragmentation Threshold Setting the Fragmentation Threshold too low may result in poor network performance Only minor reduction of the default value is recommended In most cases it should remain at its default value of 2346 DTIM This value between 1 and 255 indicates the interval of the Delivery Traffic Indication Message DTIM A DTIM fiel...

Страница 34: ...32 characters use any of the characters on the keyboard Make sure this setting is the same for all stations in your wireless network Type the desired SSID in the space provided Authentication Type Select an authentication type from the drop down list which allows you to configure security features of the wireless LAN interface Options available are Disabled WEP 64Bits WEP 128Bits WPA PSK WPA2 PSK ...

Страница 35: ... The menu will change to offer the appropriate settings 128 bit is stronger than 64 bit Figure 4 15 3 WPA PSK To configure WPA PSK settings select the WPA PSK option from the drop down list The menu will change to offer the appropriate settings WPA PSK requires a shared key and does not use a separate server for authentication PSK keys can be ASCII or Hex type Figure 4 16 ...

Страница 36: ... have 8 63 ASCII characters or 64 Hexadecimal characters 4 WPA2 PSK To configure WPA2 PSK settings select the WPA2 PSK option from the drop down list The menu will change to offer the appropriate settings WPA2 PSK requires a shared key and does not use a separate server for authentication PSK keys can be ASCII or Hex type Figure 4 17 5 WPA PSK WPA2 PSK To configure WPA PSK WPA2 PSK settings select...

Страница 37: ...method please select the one you want WPS progress Show the current WPS progress Reset to OOB Use this button to reset the WPS state to unconfigured so that a new key will be created when using WPS function next time 1 PBC If the wireless adapter supports Wi Fi Protected Setup and the Push Button Configuration PBC method you can add it to the network by PBC with the following two methods Click PBC...

Страница 38: ...WPS configuration The WPS Configuration Screen of Wireless Adapter Method Two Step 1 Press the WPS button on the back panel of the Router or click Start WPS button in Figure 4 19 Step 2 For the configuration of the wireless adapter please choose Push the button on my access point in the configuration utility of the WPS as below and click Next ...

Страница 39: ... until the next screen appears Click Finish to complete the WPS configuration The WPS Configuration Screen of Wireless Adapter 2 PIN code If the wireless adapter supports Wi Fi Protected Setup and the PIN method you can add it to the network by PIN with the following two methods Click PIN code you will see the screen as shown below ...

Страница 40: ...e choose Enter a PIN into my access point or a registrar in the configuration utility of the WPS and get the PIN code on the screen as below then click Next The WPS Configuration Screen of Wireless Adapter Step 2 For the Router keep PIN code selected and enter the PIN code of the wireless adapter in the field after enrollee PIN code as shown below Then click Start WPS ...

Страница 41: ...this Router for example Step 2 For the configuration of the wireless adapter please choose Enter a PIN from my access point in the configuration utility of the WPS as below and enter the PIN code of the Router into the field after Access Point PIN Then click Next The WPS Configuration Screen of Wireless Adapter Note The default PIN code of the Router can be found in its label or the WPS configurat...

Страница 42: ...Off to enable disable WDS With this function enabled the Router can bridge two or more WLANs MAC Address Enter the MAC Address you wish to bridge in the field Wireless MAC Address Filter Wireless access can be filtered by using the MAC addresses of the wireless devices transmitting within your network s RADIUS Active If you wish to filter users by MAC Address select Activated and Deactived for don...

Страница 43: ...eway IP Address Enter the IP address of the gateway The gateway is an immediate neighbor of your ADSL Router that will forward the packet to the destination On the LAN the gateway must be a Router on the same segment as your Router over Internet WAN the gateway must be the IP address of one of the remote nodes Metric Metric represents the cost of transmission for routing purposes IP Routing uses h...

Страница 44: ...C It can be single IP or multiple IPs We select Multiple to explain Note For VCs with single IP they share the same DMZ and Virtual servers for VCs with multiple IPs each VC can set DMZ and Virtual servers Furthermore for VCs with multiple IPs they can define the Address Mapping rules for VCs with single IP since they have only one IP there is no need to individually define the Address Mapping rul...

Страница 45: ...VCs with single IP will use the same Virtual Server rules Application The Virtual servers can be used for setting up public services on your LAN Protocol The protocol used for this application Start End port number Enter the specific Start and End Port number you want to forward If it is one port only you can enter the End port number the same as Start port number For example if you want to set th...

Страница 46: ...and choose Advanced Setup NAT IP Address Mapping for Multiple IP Service You can configure the Address Mapping Rule in the next screen The IP Address Mapping is for those VCs that configured with multiple IPs The IP Address Mapping rule is per VC based only for Multiple IPs VCs Figure 4 29 Rule Index Select the Virtual server rule index for this VC You can specify 8 rules in maximum Rule Type Ther...

Страница 47: ...s shown in Figure 4 29 Select the index of assigned entry and click the DELETE button to delete the entry Click the BACK button to return to the previous screen Click the CANCEL button to cancel the configuration which is made just now 4 4 4 QoS Choose Advanced Setup QoS you can configure the QoS in the next screen QoS helps to prioritize data as it enters your Router By attaching special identifi...

Страница 48: ...S If the traffic complies with the rule then the Router will take the corresponding action to deal with it Rule Index Select the index for the rule you want to configure Active Activate the rule The rule can take effect only when it is activated Application Select the application that the rule aimed at Physical Ports Select the port whose traffic flow are controlled by the rule Destination MAC IP ...

Страница 49: ... the action that the Router takes to deal with the traffic which accord with the rule IPP DS Field Select the type for the action IP Precedence Remarking Select the number to remark the priority for IP precedence Type of Service Remarking Select the type to remark the service DSCP Remarking Enter the number to remark the DSCP priority 802 1p Remarking Select the type to remark the 802 1p priority ...

Страница 50: ...ign the PVID for each interface in the next screen shown in Figure 4 32 Figure 4 32 PVID Each physical port has a default VID called PVID Port VID PVID is assigned to untagged frames or priority tagged frames frames with null 0 VID received on this port 2 Define VLAN Group Click Define VLAN Group in Figure 4 31 you can define VLAN groups in the next screen shown in Figure 4 33 ...

Страница 51: ... Ethernet Select the Ethernet port as a member of VLAN Wireless LAN Select the wireless LAN port as a member of VLAN and if you leave the Tagged blank the tag in frames will be deleted when transmitted from the port VLAN Group Summary This displays the information about the VLAN Groups 4 4 6 ADSL Choose Advanced Setup ADSL you can select the ADSL Type and ADSL Mode in the next screen The ADSL feat...

Страница 52: ... box to enable Bitswap SRA Enable Check this box to enable SRA 4 5 Access Management Choose Access Management you can see the next submenus Figure 4 35 Click any of them and you will be able to configure the corresponding function 4 5 1 ACL Choose Access Management ACL you can see the next screen shown in Figure 4 36 You can specify the client to access the ADSL Router once setting his IP as a Sec...

Страница 53: ... then you can access the Router through it Interface Select the interface for access LAN WAN or Both Access Control of Listing This displays the information about the ACL Rules 4 5 2 Filter Choose Access Management Filter you can see the Filter screen the default is IP MAC Filter screen shown in Figure 4 37 The filtering feature includes IP MAC Filter Application Filter and URL Filter The feature ...

Страница 54: ...ix IP MAC Filter Rule Indexes Interface Select the interface for the entry Note If select PVC0 PVC7 as an interface the filter will match the IP traffic of WAN port with specified IPs Source IP Address and Destination IP Address If select LAN as an interface the filter will match the IP traffic of LAN port with specified IPs Direction Select the direction for this IP Filter rule There are three fi...

Страница 55: ... the Port Number for the rule You can enter 0 which means that all ports are controlled by the rule Protocol Select the protocol TCP UDP or ICMP for the filter rule Rule Unmatched If the current rule can not match and you select Forward the Router will skip the rule and transmit directly If you select Next the Router will find the next filter rule show in Filter list to match IP MAC Filter Listing...

Страница 56: ...he next two rules Block E mail received by the IP address 192 168 1 7 on your local network Make the PC with IP address 192 168 1 8 unable to visit the website of IP address 202 96 134 12 Note After you complete the IP filter rules for the example the Filter list will show as follows You can enter the IP MAC Filter Set Index to view the information about the rule Other operations for the entries a...

Страница 57: ...rule Rule Unmatched If the current rule can not match and you select Forward the Router will skip the rule and transmit directly If you select Next the Router will find the next filter rule show in Filter list to match IP MAC Filter Listing This displays the information about the MAC Filter rules To add a MAC Address filtering entry For example If you want to block the PCs with MAC addresses 00 0A...

Страница 58: ... Go to Step 2 to configure the next rule Block the PC with MAC address 00 0A EB 00 07 5F to access the Internet Note After you complete the MAC filter rules for the example the Filter list will show as follows You can enter the IP MAC Filter Set Index to view the information about the rule Other operations for the entries as shown in Figure 4 37 Select the IP MAC Filter Set Index and IP MAC Filter...

Страница 59: ...lter Activate or deactivate the function ICQ MSN YMSG Real Audio Video Select Allow or Deny for these applications If you select Allow the Router will accept the application if you select Deny the Router will forbid the application 4 5 2 4 URL Select Application Filter as the Filter type shown in Figure 4 40 and then you can configure the filter rules based on URL ...

Страница 60: ...mple If you want to forbid the user to access the website www yahoo com Presume the rule is aimed at the interface PVC0 and its index is 1 Step 1 Select the URL Filter as the Filter Type Selection show in Figure 4 40 Step 2 Select the Index for the rule and then enter the website in the URL field Step 3 Finally Select Yes to active the rule and then click the SAVE to save the entry Other operation...

Страница 61: ...ectivity between devices An UPnP device can dynamically join a network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no longer in use UPnP broadcasts are only allowed on the LAN Figure 4 42 UPnP Activate or Deactivate the UPnP function Only when the function is activated can the U...

Страница 62: ...isplays the service provider of DDNS My Host Name Enter your host name here E mail Address Enter your E mail address here Username Password Type the User Name and Password for your DDNS account Wildcard support Select the option to use Wildcard function 4 5 6 CWMP Choose Access Management CWMP you can configure the CWMP function in the screen shown in Figure 4 44 The Router offers CWMP feature The...

Страница 63: ...er User Name Password Enter the User Name and Password that provided the ACS server to login the Router Periodic Inform Activate or deactivate the function If Activated the information will be informed to ACS server periodically Interval Enter the interval time here 4 6 Maintenance Choose Maintenance you can see the next submenus Figure 4 45 Click any of them and you will be able to configure the ...

Страница 64: ...is the time used by the device for scheduling services There are three methods to configure the time You can manually set the time or connect to a NTP Network Time Protocol server If a NTP server is set you will only need to set the time zone If you manually set the time you may also set Daylight Saving dates and the system time will automatically adjust on those dates 1 NTP Server automatically S...

Страница 65: ...8 3 Manually Select Manually as the Synchronize time you need to set the date and time corresponding to the current time Figure 4 49 4 6 3 Firmware Choose Maintenance Firmware you can upgrade the firmware of the Router in the screen shown in Figure 4 50 Make sure the firmware or romfile you want to use is on the local hard drive of the computer Click Browse to find the local hard drive and locate ...

Страница 66: ...d can be downloaded for free If the Router is not experiencing difficulties there is no need to download a more recent firmware version unless the version has a new feature that you want to use 2 When you upgrade the Router s firmware you may lose its current configurations so please back up the Router s current settings before you upgrade its firmware 3 Do not turn off the Router or press the Res...

Страница 67: ...uter s settings Step 1 Click the Browse button to locate the update file for the device or enter the exact path in New Romfile Location field Step 2 Click the UPGRADE button to complete 4 6 4 SysRestart Choose Maintenance SysRestart you can select to restart the device with current settings or restore to factory default settings in the screen shown in Figure 4 53 ...

Страница 68: ...enance Diagnostics you can view the test results for the connectivity of the physical layer and protocol layer for both LAN and WAN sides in the screen shown in Figure 4 54 Figure 4 54 Ping Tool This diagnostic tool troubleshoots connectivity reachability and name resolution to a given host or gateway ...

Страница 69: ...omain name such as http www tp link com If the result is similar to Figure 4 55 the connectivity of the Internet is fine Figure 4 55 If the result is similar to Figure 4 56 there is something wrong with the connectivity of the Internet Figure 4 56 4 7 Help Choose Help you can view the help information for configuration of any function ...

Страница 70: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 63 Figure 4 57 Note Click the tab and you will be able to get the corresponding information ...

Страница 71: ...t WLAN LAN WPS Network Medium 10Base T UTP category 3 4 5 cable 100Base TX UTP category 5 Max line length 6 5Km Data Rates Downstream Up to 24Mbps Upstream Up to 3 5Mbps With Annex M enabled System Requirement Internet Explorer 5 0 or later Netscape Navigator 6 0 or later Win 9x ME 2000 XP Vista 7 Frequency 2 4 2 4835GHz Only 2 4GHz 2 4835GHz is allowed to be used in USA which means only channel 1...

Страница 72: ...nfigure the router 2 What can I do if I don t know or forgot my password 1 Restore the Router s configuration to its factory default settings If you don t know how to do that please refer to section T1 2 Use the default user name and password admin admin 3 Try to configure your Router once again by following the instructions in the previous steps of the QIG 3 What can I do if I cannot access the w...

Страница 73: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 66 Click Network Connections Right click Local Area Connection Click Properties ...

Страница 74: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 67 Double click Internet Protocol TCP IP Select Obtain DNS server address automatically Select Obtain an IP address automatically Click OK ...

Страница 75: ...TD851W 150Mbps Wireless N ADSL2 Modem Router User Guide 68 Click OK ...

Страница 76: ...ps Wireless N ADSL2 Modem Router User Guide 69 For Windows Vista OS Go to Start Settings Control Panel and then you will see the following page Click View network status and tasks Click View status Click Properties ...

Страница 77: ...851W 150Mbps Wireless N ADSL2 Modem Router User Guide 70 Double click Internet Protocol Version 4 TCP IPv4 Select Obtain an IP address automatically Select Obtain DNS server address automatically Click OK ...

Страница 78: ...odem Router User Guide 71 For Windows 7 OS Go to Start Settings Control Panel and then you will see the following page Click Change adapter settings Click Properties Right click Local Area Connection Click View network status and tasks ...

Страница 79: ...851W 150Mbps Wireless N ADSL2 Modem Router User Guide 72 Double click Internet Protocol Version 4 TCP IPv4 Select Obtain an IP address automatically Select Obtain DNS server address automatically Click OK ...

Страница 80: ...r s factory default settings and reconfigure your Router following the instructions of this QIG Please feel free to contact our Technical Support if the problem still exists 4 What can I do if I cannot access the Internet 1 Check to see if all the connectors are connected well including the telephone line Ethernet cables and power adapter 2 Check to see if you can log on to the web management page...

Страница 81: ...again 4 If you still cannot access the Internet please restore your Router to its factory default settings and reconfigure your Router by following the instructions of this QIG 5 Please feel free to contact our Technical Support if the problem still exists Note For more details about Troubleshooting and Technical Support contact information please log on to our Technical Support Website http www t...

Страница 82: ...erman fixed phone network and up to 0 42 EUR min from mobile phone Service time Monday to Friday 9 00 AM to 6 00 PM GMT 1 or GMT 2 Daylight Saving Time in Germany Except bank holidays in Hesse Australia New Zealand Tel AU 1300 87 5465 NZ 0800 87 5465 E mail support tp link com au Service time 24hrs 7 days a week Malaysia Tel 1300 88 875465 1300 88TPLINK Email support my tp link com Service time 24...

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