TP-Link TD-8816 Скачать руководство пользователя страница 2

Troubleshooting

T1. How can I set my computer to Obtain an IP address / 

DNS server address automatically?

For Mac OS X 

1)  Click the 

Apple

 icon on the upper left corner of the screen.

2)  Go to “

System Preferences 

->

 Network

”.

3)  Select 

Airport

 on the left menu bar, and then click 

Advanced

 for wireless            

configuration;  or select 

Ethernet

 for wired  configuration.

4)  In the 

Configure IPv4

 box under 

TCP/IP

, select 

Using DHCP

.

5)  Click 

Apply

 to save the settings.

For Windows 7

1)  Click 

“Start -> Control Panel -> Network and Internet -> View network 

status -> Change adapter settings”

.

2)  Right-click

 Wireless Network Connection 

(or Local Area Connection), and 

then click 

Properties

.

3)  Select 

Internet Protocol Version 4 (TCP/IPv4)

, and then click 

Properties

.

4)  Select 

Obtain an IP address automatically and Obtain DNS server  

address automatically

. Then click 

OK

For Windows XP

1)  Click 

“Start -> Control Panel -> Network and Internet Connections -> 

Network Connections”

.

2)  Right-click 

Wireless Network Connection

 (or Local Area Connection), and 

then click

 Properties

.

3)  Select 

Internet Protocol (TCP/IP)

, and then click 

Properties

.

4)  Select 

Obtain an IP address automatically and Obtain DNS server 

address automatically

. Then click 

OK

For Windows 8

1)  Move your mouse to the lower right corner and click the Search icon in the 

Popups.

2)  Go to 

Apps

, type 

Control Panel

 in the search box and press 

Enter

.

3)  Go to 

“Control Panel -> View network status and tasks > Change 

adapter 

4)  Right-click 

Ethernet

, select 

Properties

. Then double-click 

Internet 

Protocol Version 4 (TCP/IPv4)

.

5)  Select 

Obtain an IP address automatically and Obtain DNS server 

address automatically

. Then click 

OK

.

Record your PPPoE information here:
Username: 
Password: 

Select the 

Connection Type

 given by your ISP and then click 

NEXT

. Here we use 

PPPoE/PPPoA

 as an example.      

For more details about Troubleshooting and Technical 

Support contact information, please log on to our Technical 

Support website: 

http://www.tp-link.com/en/support

For the advanced configurations, please refer to the User Guide at 

http://www.tp-link.com

.

10

Quick Start has completed. Click 

CLOSE 

to make your settings 

take effect.

The basic settings for your modem router are completed. Please open the 

web browser and try to log on to 

http://www.tp-link.com

 to test your 

Internet connection.

ADSL

T2. What can I do if I cannot access the Internet?

1)  Check your cables and make sure they are all plugged in correctly, including the 

telephone line, Ethernet cables and power adapter.

2)  Check to see if you can log on to the web management page of the modem 

router. The default address of the web management page is 

http://192.168.1.1

If you can, try the following steps. (If you can not, please  refer to 

T1 

to configure 

TCP/IP Properties

 

and then try to access the Internet again.)

3)  Consult your ISP and make sure all the VPI/VCI, Connection Type, account 

username and password are correct. If they are not, please repleace them with 

the correct settings and try again.

4)  If you still cannot access the Internet, please restore your modem router to its 

factory default settings and reconfigure your modem router following the 

instructions in this QIG. 

5)  Please contact our Technical Support if the problem still exists.

T3. How can I restore my modem router’s configuration to 

its factory default settings?

Once the modem router is reset, the current settings will be lost and you will need to 

reconfigure the modem router. We strongly suggest you back up the current settings 

before resetting the modem router. For more Backup information, please refer to 4.6.3  

Firmware on User Guide.

With the modem router powered on, use a pin to press and hold the RESET button on 

the rear panel for 8 to 10 seconds before releasing it.

T4. What can I do if I forget my password?

Reset the modem router first and then use the default user name and password: 

admin/admin

.

7

Enter the 

Username

 and 

Password

 provided by your ISP and then 

click 

NEXT

.

8

9

Complete the configuration and click 

NEXT

.

www.tp-link.com

TP-LINK TECHNOLOGIES CO., LTD.

Technical Support

For all other technical support, please contact us by using the following details:

UK

Singapore

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of different 

carriers, IDD.

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Tel: +65 6284 0493

Fee: Depending on rate of different carriers.

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending 

on the time of day. Mobile: 15p-40p/min, 

depending on your mobile network.

E-mail: [email protected]

Service time: 24hrs, 7days a week

Germany / Austria 

USA / Canada

Toll Free: +1 866 225 8139

E-mail: [email protected] (USA)

              [email protected] (Canada)

Service time: 24hrs, 7days a week

Malaysia

Toll Free: 1300 88 875 465 

E-mail: [email protected]

Service time: 24hrs, 7days a week

Russian Federation

Tel: 8 (499) 754 5560(Moscow NO.)

        8 (800) 250 5560 (Toll-free within RF)

E-mail: [email protected]

Service time: From 09:00 to 21:00 (Moscow time)

*Except weekends and holidays in RF

Tel: (+62 ) 021 6386 1936

Fee: Depending on rate of different carriers.

E-mail: [email protected]

Service time:  Sunday to Friday, 09:00 to12:00,  

13:00 to 18:00 *Except public holidays

Switzerland

Tel: +41 (0)848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of different 

time

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 12:30 

and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)

Indonesia

Australia / New Zealand

Turkey

Tel:  NZ 0800 87 5465 (Toll Free)

      AU 1300 87 5465 (Depending on 1300 policy.)

E-mail: [email protected] (Australia)

              [email protected] (New Zealand)

Service time: 24hrs, 7 days a week

Tel: 0850 7244 488

Turkish Service

Fee: Depending on rate of different carriers. 

E-mail: [email protected]

Service time: 09:00 to 21:00 , 7days a week

Italy

Tel:  +39 (02) 92392214

Fee: Depending on rate of different carriers.

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 

13:00; 14:00 to 18:00

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on 

rate of different carriers

E-mail: [email protected]

Service time: Monday to Friday, 10:00 to 22:00 

Toll Free: 0800 608 9799(Portuguese Service)

E-mail: [email protected]

Service time: Monday to Friday,

09:00 to 20:00; Saturday, 09:00 to 15:00

Brazil

Poland

Tel: +48 (0) 801 080 618 

        +48 223 606 363 (if calls from mobile phone)

Fee: Depending on rate of different carriers.

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 17:00. 

GMT+1 or GMT+2 (DST)

For more troubleshooting help, go to 

http://www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to

http://www.tp-link.com/en/support/download

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: [email protected]

Service time: Monday to Friday, 09:00 to 18:00 

*Except French Bank holidays

Tel :+49 1805 875 465 (German Service)

        +49 1805 TPLINK

        +43 820 820 360

Fee: Landline from Germany: 0.14EUR/min. 

         Landline from Austria: 0.20EUR/min.

E-mail: [email protected]

Service Time: Monday to Friday, 09:00 to 

12:30 and13:30 to 18:00. GMT+1 or GMT+2 

( DST in Germany)

* Except bank holidays in Hesse

All manuals and user guides at all-guides.com

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