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Troubleshooting
T1. How can I set my computer to Obtain an IP address /
DNS server address automatically?
For Mac OS X
1) Click the
Apple
icon on the upper left corner of the screen.
2) Go to “
System Preferences
->
Network
”.
3) Select
Airport
on the left menu bar, and then click
Advanced
for wireless
configuration; or select
Ethernet
for wired configuration.
4) In the
Configure IPv4
box under
TCP/IP
, select
Using DHCP
.
5) Click
Apply
to save the settings.
For Windows 7
1) Click
“Start -> Control Panel -> Network and Internet -> View network
status -> Change adapter settings”
.
2) Right-click
Wireless Network Connection
(or Local Area Connection), and
then click
Properties
.
3) Select
Internet Protocol Version 4 (TCP/IPv4)
, and then click
Properties
.
4) Select
Obtain an IP address automatically and Obtain DNS server
address automatically
. Then click
OK
.
For Windows XP
1) Click
“Start -> Control Panel -> Network and Internet Connections ->
Network Connections”
.
2) Right-click
Wireless Network Connection
(or Local Area Connection), and
then click
Properties
.
3) Select
Internet Protocol (TCP/IP)
, and then click
Properties
.
4) Select
Obtain an IP address automatically and Obtain DNS server
address automatically
. Then click
OK
.
For Windows 8
1) Move your mouse to the lower right corner and click the Search icon in the
Popups.
2) Go to
Apps
, type
Control Panel
in the search box and press
Enter
.
3) Go to
“Control Panel -> View network status and tasks > Change
adapter
4) Right-click
Ethernet
, select
Properties
. Then double-click
Internet
Protocol Version 4 (TCP/IPv4)
.
5) Select
Obtain an IP address automatically and Obtain DNS server
address automatically
. Then click
OK
.
Record your PPPoE information here:
Username:
Password:
Select the
Connection Type
given by your ISP and then click
NEXT
. Here we use
PPPoE/PPPoA
as an example.
For more details about Troubleshooting and Technical
Support contact information, please log on to our Technical
Support website:
http://www.tp-link.com/en/support
For the advanced configurations, please refer to the User Guide at
http://www.tp-link.com
.
10
Quick Start has completed. Click
CLOSE
to make your settings
take effect.
The basic settings for your modem router are completed. Please open the
web browser and try to log on to
http://www.tp-link.com
to test your
Internet connection.
ADSL
T2. What can I do if I cannot access the Internet?
1) Check your cables and make sure they are all plugged in correctly, including the
telephone line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the modem
router. The default address of the web management page is
http://192.168.1.1
.
If you can, try the following steps. (If you can not, please refer to
T1
to configure
TCP/IP Properties
and then try to access the Internet again.)
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account
username and password are correct. If they are not, please repleace them with
the correct settings and try again.
4) If you still cannot access the Internet, please restore your modem router to its
factory default settings and reconfigure your modem router following the
instructions in this QIG.
5) Please contact our Technical Support if the problem still exists.
T3. How can I restore my modem router’s configuration to
its factory default settings?
Once the modem router is reset, the current settings will be lost and you will need to
reconfigure the modem router. We strongly suggest you back up the current settings
before resetting the modem router. For more Backup information, please refer to 4.6.3
Firmware on User Guide.
With the modem router powered on, use a pin to press and hold the RESET button on
the rear panel for 8 to 10 seconds before releasing it.
T4. What can I do if I forget my password?
Reset the modem router first and then use the default user name and password:
admin/admin
.
7
Enter the
Username
and
Password
provided by your ISP and then
click
NEXT
.
8
9
Complete the configuration and click
NEXT
.
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
Technical Support
For all other technical support, please contact us by using the following details:
UK
Singapore
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different
carriers, IDD.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending
on the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail: [email protected]
Service time: 24hrs, 7days a week
Germany / Austria
USA / Canada
Toll Free: +1 866 225 8139
E-mail: [email protected] (USA)
[email protected] (Canada)
Service time: 24hrs, 7days a week
Malaysia
Toll Free: 1300 88 875 465
E-mail: [email protected]
Service time: 24hrs, 7days a week
Russian Federation
Tel: 8 (499) 754 5560(Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: [email protected]
Service time: From 09:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
Tel: (+62 ) 021 6386 1936
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Sunday to Friday, 09:00 to12:00,
13:00 to 18:00 *Except public holidays
Switzerland
Tel: +41 (0)848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different
time
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Tel: 0850 7244 488
(
Turkish Service
)
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: 09:00 to 21:00 , 7days a week
Italy
Tel: +39 (02) 92392214
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to
13:00; 14:00 to 18:00
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of different carriers
E-mail: [email protected]
Service time: Monday to Friday, 10:00 to 22:00
Toll Free: 0800 608 9799(Portuguese Service)
E-mail: [email protected]
Service time: Monday to Friday,
09:00 to 20:00; Saturday, 09:00 to 15:00
Brazil
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
For more troubleshooting help, go to
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: [email protected]
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
Tel :+49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: [email protected]
Service Time: Monday to Friday, 09:00 to
12:30 and13:30 to 18:00. GMT+1 or GMT+2
( DST in Germany)
* Except bank holidays in Hesse
All manuals and user guides at all-guides.com