Q2. After “re-detecting” for several times, the “Device Status” still
shows “No device found!”.
A2.
Please do the following checking.
a. Check if the device is
connected
to your computer through a
good
Micro USB cable.
b. Check if the USB driver is installed successfully.
Open the device manager. See if there is a port like this.
If there is a yellow exclamation mark in the port like this,
please restart your computer.
If there is no port called “TP-LINK HS-USB Diagnostics Interface” while there is a device
like this,
please make sure you have skipped the auto installation of drivers in Windows.
c. Check that if the battery is fully charged and also the Micro USB data cable quality.
Q3. How to get the model number, hardware version and software
version?
A3.
in the address bar of your web browser, then log in.
The
Username
and
Password
are both
admin
unless you have changed it before. Click
“Advanced” -> ”Tools” -> ”Device info” on the left column menu and you will find them like the
picture showed below.
