Q1. What can I do if the login page does not appear?
A1. If the computer is set to a static or fixed IP address, change it to obtain an IP address
automatically from the modem router.
A2. Verify
http://tplinkmodem.net
is correctly entered in the web browser and press
Enter.
A3. Use another web browser and try again.
A4. Reboot your modem router and try again.
A5. Disable and enable the active network adapter.
Q2. What can I do if the DSL LED does not turn solid on?
A1. Check your cables and make sure they are all plugged in correctly, including the
telephone lines and power adapter.
A2. Restore your modem router to its factory default settings.
A3. Remove the DSL splitter, directly connect the modem router to the phone jack and
follow this Quick Installation to reconfigure the modem router.
A4. Contact your ISP to verify if the DSL line is in good status.
A5. If you have tried all the suggestions above and the problem still exists, contact our
Technical Support.
Q3. What can I do if I cannot access the Internet?
A1. Make sure the telephone and Ethernet cables are plugged in correctly.
A2. Try to log into the web management page of the modem router using the default address at
http://tplinkmodem.net
. If you can, try the following answers. If you cannot, change your
computer to obtain an IP address automatically from the modem router.
A3. Consult your ISP and make sure all the VPI/VCI (or VLAN ID), Connection Type, account
username and password are correct. If they are not, please replace them with the correct
settings and try again.
A4. Restore the modem router to its factory default settings and reconfigure the modem router
by following the instructions in this Quick Installation Guide.
A5. Please contact our Technical Support if the problem still exists.
Q4. What can I do if I forget my password?
Web Management page password:
Restore the modem router to its factory default settings and then set a new password using 1-15
characters.
Wireless Network password:
A1. The default Wireless Password/PIN is printed on the product label of the modem router.
A2. If the default wireless password has been changed, log into the modem router's web
management page and go to
Basic > Wireless
to retrieve or reset your password.
Q5. How do I restore the modem router to its factory default settings?
A1. With the modem router powered on, press and
hold down the
Reset
button on the rear panel
of the modem router for 8 seconds until all LEDs
turn back on momentarily, then release the
button.
FAQ (Frequently Asked Questions)
LED Indicators
Note: You can turn all lighted LEDs on or off by pressing the LED On/Off button.
LED
Status
Indication
Wireless
5GHz
Wireless
2.4GHz
WPS
LAN
USB
DSL
Internet
Power
System initialization complete.
System initializing or firmware upgrading is in process.
Do not disconnect or power off the modem router.
Power is off.
DSL line is synchronized and ready to use.
The DSL negotiation is in progress.
DSL synchronization failed.
Internet connection is available.
No Internet connection or the modem router is operating in
Bridge mode.
The 2.4GHz wireless radio band is enabled.
The 2.4GHz wireless radio band is disabled.
The 5GHz wireless radio band is enabled.
The 5GHz wireless radio band is disabled.
At least one LAN port is connected.
No LAN port is connected.
Turns On when a WPS synchronization is established and
automatically turns Off about five minutes later.
A wireless device is trying to connect to the network via WPS.
This process may take up to 2 minutes.
The inserted USB device is identified and ready to use.
A new USB device is being identified.
No USB device is plugged into the USB port.
On
Flashing
Off
On
Flashing
Off
On
Off
On
Off
On
Off
On/Off
Slow Flashing
On
Flashing
Off
On
Off
To manage your network conveniently on your mobile device,
scan the QR code to download the Tether App.
Tether App
©2015 TP-LINK
Features
USB Features
Use the USB ports for media sharing, storage sharing and printer sharing
across your local network. You can also setup an FTP server to access your
files remotely through the Internet.
The USB ports can also be used for 3G/4G modem sharing.
Insert the 3G/4G USB modem with a SIM/UIM card into one of the USB
ports and start sharing your 3G/4G Internet with multiple devices.
To learn more about the USB features,
visit http://tp-link.com/app/usb or simply scan the QR code.
USB Sharing Ports
Remote Access
via FTP Server
Printer
Sharing
Local Storage
Sharing
Media
Sharing
3G/4G
Modem
Ethernet WAN Connection
The modem router also supports Ethernet WAN (EWAN) connection.
If you want to use an existing wireless network at home, or switch to the
fiber/cable service, you can use the modem router as a wireless router.
To learn more about how to set up Ethernet WAN connection or other
connections, please see the User Guide.
Button Legend
Button
Indication
Press to power on or off the modem router.
Press and hold down for 8 seconds to reset the modem router
into factory default settings.
Power On/Off
Reset
Button
Indication
Press to start a WPS synchronization.
Press to turn 2.4GHz Wi-Fi on or off.
Press to turn 5GHz Wi-Fi on or off.
Press to turn all lighted LEDs on or off. LED button is on the front
panel, at the end of all LEDs.
WPS
2.4G Wi-Fi
5G Wi-Fi
LED On/Off
LED On/Off
Reset Button Press & Hold for 8 seconds
A2. Log in Web Management page of the modem
router, and go to
Advanced > System Tools
> Backup & Restore,
click
Factory Restore
and wait until the reset process is complete.
