8
Click
Finish
to make your settings take effect.
5
Choose the frequency you want for your wireless network
and then click
Next
. For example we choose 2.4GHz and
5GHz below.
7
6
You can rename your 5GHz wireless network and create your
own password in this page. Then click
Next
to continue.
You can rename your 2.4GHz wireless network and create
your own password in this page. Then click
Next
to continue.
Troubleshooting
Appendix 2: Additional Features
If your router does not work properly, you can reset it and then
configure it again. With the router powered on, press and hold
the
WPS/Reset
button on the side panel for approximately 8
seconds before releasing it.
4. How do I restore my router’s configuration to
its factory default settings?
3. What can I do if I forget my password?
1) For default wireless password:
Please refer to the “
Wireless Password/PIN
” labeled on the
bottom of the router.
2) For the web-based management page password:
Reset the router first and then use the default user name and
password:
admin
,
admin
.
1) Verify all the hardware connections. The computer should be
connected to the Ethernet port(yellow).
2) Turn off the router and turn it back on.
3) Change to another cable/web browser/computer.
4) Check the IP settings of your computer, and ensure that it is
set to "Obtain an IP address automatically".
1. What can I do if I cannot access the Internet?
2. What can I do if I cannot open the Web-based
management page?
You can set up additional features by referring to the Technical
Support page on the TP-LINK website or the User Guide on the
resource CD.
Open ports for Game Console FAQ ID: 72
Set up Bandwidth Control FAQ ID: 194
Set up Parental Control FAQ ID: 350
Set up Access Control FAQ ID: 359
Set up WDS Bridging FAQ ID: 440
Set up/Change the wireless security settings FAQ ID: 256
Upgrade the firmware FAQ ID: 296
Restore the factory default settings FAQ ID: 426
1) Make sure that your computer can access the Internet when
connected directly to the modem using an Ethernet cable.
2) Check that if all cables are connected correctly. Try different
Ethernet cables to ensure that they are working properly.
3) Check that if you are able to access the router’s web-based
management page. If not, please refer to “
What can I do if I
cannot open the Web-based management page?
”.
4) Please log in the web-based management page
(http://tplinklogin.net), click the menu “
Network > WAN
”, and
ensure that the WAN Connection Type is Dynamic IP; this is
the suitable connection type for most DSL/Cable modem and
other network.
5) For cable modem users, please try rebooting the modem first.
If the problem still exists, please go to “
Network > MAC
Clone
”, and click
Clone MAC Address
and then
Save
. After
this two steps, if you are still unable to access the Internet,
please contact our technical support for further assistance.
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
Technical Support
www.tp-link.com/en/support/faq
For all other technical support, please contact us by using the following details:
For more troubleshooting help, go to
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download/
Singapore
Tel:
+86 755 2650 4400
Fee:
Depending on rate of different carriers,
IDD.
E-mail:
Service time:
24hrs, 7 days a week
Tel:
+65 6284 0493
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
24hrs, 7 days a week
Tel:
+44 (0) 845 147 0017
Fee:
Landline: 1p-10.5p/min, depending on
the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail:
Service time:
24hrs, 7days a week
Germany / Austria
Tel:
+49 1805 875465 (German Service)
+49 1805 TPLINK
+43 820 820360
Fee:
Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail:
Service Time:
Monday to Friday, 09:00 to
12:30 and 13:30 to 17:30. GMT+1 or GMT+2
(DST in Germany)
* Except bank holidays in Hesse
USA / Canada
Toll Free:
+1 866 225 8139
E-mail:
[email protected](USA)
[email protected](Canada)
Service time:
24hrs, 7days a week
Malaysia
Toll Free:
1300 88 875 465 (1300 88TP-LINK)
E-mail:
Service time:
24hrs, 7days a week
Russian Federation
Tel:
8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail:
Service time:
From 9:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
Tel:
(+62 )021 6386 1936
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
Monday to Friday
9:00 to 18:00 *Except public holidays
Switzerland
Tel:
+41 (0) 848 800 998 (German Service)
E-mail:
Fee:
4-8 Rp/min, depending on rate of different
time
Service time:
Monday to Friday, 09:00 to 12:30
and 13:30 to 17:30. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel:
AU 1300 87 5465 (Depending on 1300 policy.)
NZ 0800 87 5465 (Toll Free)
E-mail:
[email protected] (Australia)
[email protected] (New Zealand)
Service time:
24hrs, 7 days a week
Tel:
0850 72 444 88
（
Turkish Service
）
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
9:00 to 21:00, 7days a week
Italy
Tel:
+39 023 051 9020
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
Monday to Friday,
09:00 to 13:00; 14:00 to 18:00
Tel:
0 800 505 508
Fee:
Free for Landline; Mobile: Depending on
rate of different carriers
E-mail:
Service time:
Monday to Friday 10:00 to 22:00
Toll Free:
0800 608 9799 (Portuguese Service)
E-mail:
Service time:
Monday to Friday, 9:00 to 20:00;
Saturday, 9:00 to15:00
Poland
Tel:
+48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
Monday to Friday 9:00 to 17:00
GMT+1 or GMT+2 (DST)
France
Tel:
0820 800 860 (French service)
Email:
support.fr @tp-link.com
Fee:
0.118 EUR/min from France
Service time:
Monday to Friday, 9:00 to 18:00
*Except French Bank holidays
UK
Global
Ukraine
Brazil
The USB 2.0 port on the Archer C20i can be used to share your file, media, storage space, and printer across your local network.
Besides, by setting up an FTP server, you can access your files whenever you are connected to the Internet.
Scan the QR code to access the
Application Guide for USB features.
Scan the QR code to access
the Technical Support page.
http://www.tp-link.com/app/usb
Remote Access via FTP Server
Media Sharing
Local Storage Sharing
Printer Sharing
The default wireless network name is TP-LINK_2.4GHz_XXXXXX;
and the default wireless password, the same as the PIN code, is
printed on the bottom label.
The default wireless network name is TP-LINK_5GHz_XXXXXX;
and the default wireless password, the same as the PIN code,
is printed on the bottom label.
Appendix 1: USB Features Introduction and Application
Method 2 >> Configuration via Web-based Quick Setup Wizard
(Continued)
http://www.tp-link.com/en/support/faq
