T-SB-0014-15
March 27, 2015
Page 7 of 12
Reception Diagnosis Using Antenna Test Kit
Repair Procedure (Continued)
Repair Procedure
AM/FM Radio Reception (Continued)
8. Inspect the antenna amplifier (if equipped). (Refer to applicable Repair Manual for instructions.)
• If antenna amplifier is receiving power:
• For vehicles where the amplifier is part of the antenna cable, replace the antenna cable.
(Refer to applicable Repair Manual for instructions.)
• For vehicles where the amplifier is separate, plug the antenna cable directly into
the antenna.
• If antenna amplifier is NOT receiving power, inspect ANT+B wiring from radio and confirm
12V output to the antenna amplifier.
Did the radio reception improve?
• YES — Replace the antenna amplifier. (Refer to applicable Repair Manual for instructions.)
• NO — If reception is still poor, refer to applicable Repair Manual for further antenna cable
reception diagnosis.
XM Satellite Radio Reception
NOTE
The Antenna Test Kit is only applicable to factory-installed XM Satellite Radio.
1. Drive the vehicle outside and verify very poor, inoperative, or no XM satellite radio reception.
2. Gather detailed information from the customer on when and where the problem occurs (e.g.,
indoor/outdoor, certain locations only, certain weather conditions, individual stations affected).
3. Check for aftermarket accessories or other items that may affect reception (e.g., Rear Seat
Entertainment [RSE] system, radar detectors, metallic window tint, objects hanging from
mirror, toll passes, items laying on dash, etc.). Disconnect or remove the component and
recheck reception.
4. Check all antenna connections.
A. Confirm secure antenna connection(s) at the back of the radio/XM tuner module.
B. Confirm secure connections at the XM antenna.
5. Check the XM satellite radio signal using the Antenna Test Kit.
Disconnect the vehicle antenna and connect the XM Antenna from the Test Kit at the radio/XM
tuner module, then drive the vehicle outside. Use the XM Conversion Cable if necessary.
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