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8. TROUBLESHOOTING

8. TROUBLESHOOTING

If you have a problem while operating your register, refer to the following steps to resolve a
problem.

Problem: Nothing is displayed at any mode.

Check: Turn the control lock to “

L”

position.

Make sure the power code is plugged in correctly.

See “ 4) Control Lock in section 1. GETTING TO KNOW THE CASH REGIETER”

Problem: Sales transaction operations cannot be performed.

Check:

Make sure the control lock is “

” position.

See “ 4) Control Lock in section 1. GETTING TO KNOW THE CASH REGIETER”

Problem: Receipts are not issued.

Check:

Make sure the Receipt ON/OFF key is ON.

If a paper jam occurs, remove the paper roll.

See “ 2) Installing The Paper Rolls in section 2. SETTING UP”

Problem: The journal does not rotate.

Check:

Make sure the Take-up reel is placed correctly on the support.

See “ 2) Installing The Paper Rolls in section 2. SETTING UP”.

Problem: A paper jam occurs.

Check:

Make sure the paper roll rotates in a correct direction.

If a paper jam occurs, remove the paper roll.

See “ 2) Installing The Paper Rolls in section 2. SETTING UP”

NOTE

: If you cannot solve the problem after reading and following the instructions above,

initialize the cash register computer system as described in the section 2. Setting up in

           this Operating manual.
           Please note that, by the “SYSTEM CLEAR”, both programming and register data will be

lost

. You are recommended to save data before performing the system clear.

If the problem is not solved after “SYSTEM CLEAR”, turn the control lock

to the “L” position and remove the power cord from the socket. Then contact your local
dealer

Содержание SX-590II

Страница 1: ...Model SX 590II OPERATING MANUAL...

Страница 2: ......

Страница 3: ...COMMISION NOTICE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to section J in Part 15 of the FCC Rules These limits are designed to provide...

Страница 4: ...eric keys for entering numbers This Manual explains the methods for programming and entering transactions with this cash register and it describes precautions and accessory items necessary to use it T...

Страница 5: ...Y PRICE OF PLU AND INPUT BY PLU KEY 20 1 10 DEPARTMENT PLU SALES BY READING BARCODE 20 1 11 DISCOUNT 21 1 12 DISCOUNT RATE 22 1 13 PLUS PERCENTAGE RATE 23 1 14 SALE ON CHARGE WITH NS KEY AND ERROR COR...

Страница 6: ...HOW TO CHOOSE REPORTS 41 4 IN REPORT MENU 42 4 1 SALES REPORT 42 4 2 INVENTORY REPORT 43 4 3 REPORT TABLE NO 44 4 4 TRAINING REPORT 44 5 SALES REPORT BY MACRO KEY 45 6 CHOOSING REPORT OF SPECIFIC PLU...

Страница 7: ...sions Drawer No 26 410mm W x 415mm D x 114mm H Weight Body except Drawer 6 9 Kg Drawer No 26 6 2 Kg NOTE THE DRAWER IS SEPARABLE 2 PRECAUTIONS Please note the following items before using the cash reg...

Страница 8: ...er the article name the amount and the transaction name in two line fluorescent display unit Upper line 14 segments 10 digits Lower line Numeric 10 digits 5 Operator display The same display as the cu...

Страница 9: ...s OW MA Key for Manager can access P1 L R X1 V and Z1 positions OP Key for Operator can access L and R positions The following table shows the modes the cash register is equipped with Mode Functions P...

Страница 10: ...ments 10 Digits Fluorescent tube Displays name of commodity or transaction LOWER LINE 7 Segment 10 Digits Fluorescent tube Displays Unit Price during operation and total amount when transaction is com...

Страница 11: ...journal roll 2 Receipt Hold the receipt roll 3 Print head unit Prints the characters and graphic logos on the receipt and journal roll 4 Take up spool Used to take up the journal roll 5 Paper exit The...

Страница 12: ...1 GETTING TO KNOW THE CASH REGSTER 8 7 KEYBOARD Flat Keyboard Standard Layout and Functions 154 key positions including FEED keys All the keys except FEED keys can be laid out at Customer s option...

Страница 13: ...14 Error correction key Used to clear the last item entered 15 Non add Non sales key Used to register code number Used to open the drawer without registration 16 Clear key Used to clear a numeric entr...

Страница 14: ...e current transaction 32 Price look up keys 1 117 Used to enter PLS sales Max PLU is 3 000 for FK MAX PLU is 10 000 for RK 33 PLU KEY Used to input PLU number manually 34 PLU ENTRY KEY Used to release...

Страница 15: ...rear corner of the lower cabinet to the OFF position O side of the switch 2 Set the control lock to the P2 position 3 Press and hold both RF and JF buttons located on the Keyboard 4 Set the power swit...

Страница 16: ...machine 1 Control lock key to PROGRAM 1 or PROGRAM 2 position 2 Set the power switch to the OFF position 3 Wait for more than 5 seconds before setting the power switch back to the ON position The fol...

Страница 17: ...paper roll be sure to do the following to avoid causing a paper jam Fig 1 Removing and installing the paper roll for the receipt 1 Open the printer cover 2 Press the arms release button left to raise...

Страница 18: ...l and paper roll from the support See Fig 4 5 Take away the right side of reel from the take up spool See Fig 5 6 Make a small fold on the end of new roll paper and feed it around tabs on the take up...

Страница 19: ...to set 1 15 PM 1315 3 To set a tax rate Example If tax rate is 5 1 Move the cursor to 10 TAX 10 key and press the key 2 TAX1 5 0 0 0 0 key key 4 Departments can be programmed for the price tax status...

Страница 20: ...med for DEPT 1 GADGETS Entered sales price has priority to register over single item preset price SINGLE ITEM PRICE PRESET mode is released in the following cases 1 The single item function can be ine...

Страница 21: ...he tendered amount is short an error may occur Tender key flag 1 4 1 1 4 CHANGE CALCULATION AFTER TRANSACTION EXAMPLE STEP KEY OPERATION RECEIPT 1 Handkerchief 2 3 4 z In this case the transaction is...

Страница 22: ...Registration of quantity System Flag 0401 bit 2 1 10 decimal point position Integer Max 4 digits Decimal 2 digits 1 6 COVER KEY The cover key is used to enter the number of covers EXAMPLE STEP KEY OPE...

Страница 23: ...ber etc Please refer to the Programming 1 Manual PLU programming section z It is also possible to register with the optional barcode reader z It is not possible to enter a PLU number and UPC from the...

Страница 24: ...ode STEP KEY OPERATION RECEIPT 1 Scan the un programmed barcode 2 Enter the unit price 3 For multiplying enter the quantity 4 Press a Department Handkerchief 5 z The item is temporarily programmed by...

Страница 25: ...ION RECEIPT 1 Men s jacket 2 Men s suit 3 4 5 z Discount for subtotal is applied by pressing the key z Discount for each item is applied without pressing the key Key code 6136 B DISCOUNT WITH KEY STEP...

Страница 26: ...4 z When key is pressed the discount is calculated against the sub total amount B DISCOUNT FOR EACH ITEM STEP KEY OPERATION RECEIPT 1 Tie pin B 2 Men s jacket 3 4 Tie tack A 5 z Numeric rate entry ove...

Страница 27: ...each item to press the key right after the item entry z A plus percentage rate entered at registration overwrites the pre programmed rate z Key code 6135 z 2 Key code 6235 1 14 SALE ON CHARGE WITH NS...

Страница 28: ...CEIPT 1 White shirt A 2 Handkerchief 3 4 TEND 20 00 5 In case you received 40 00 press TEND 20 00 TEND 5 00 Key code 004D TEND 10 00 Key code 004E TEND 20 00 Key code 0022 TEND 50 00 Key code 0023 1 1...

Страница 29: ...B 2 Tie tack A 3 Neck tie B 4 5 z Same operation is available for the and keys Key code 6214 Key code 6314 Key code 6414 1 18 REGISTRATION WITH SHFT1 SHFT2 KEYS EXAMPLE STEP KEY OPERATION RECEIPT 1 Me...

Страница 30: ...TLE RETURNING EXAMPLE STEP KEY OPERATION RECEIPT 1 2 z Assume 3 bottles are returned and 0 50 is refund for a bottle z Key operation Quantity x Price and then press the key which is used for refund z...

Страница 31: ...pletely z The words of FULL VOID print on the receipt C CANCEL DURING OPERATION STEP KEY OPERATION RECEIPT 1 2 3 4 z Used to cancel the whole transaction that has been rung up z No receipt is issued C...

Страница 32: ...OUT CHECK STEP KEY OPERATION RECEIPT 1 2 z Paid out with the keys are also possible 1 23 REGISTRATION WITH NTX TX1 TX2 AND TX3 KEYS Tax keys can add tax to the non taxable item and NTX key can change...

Страница 33: ...is used to make all items which have registered non taxable items z Key code 6128 1 25 VARIOUS CASES OF RECEIPT ISSUE EXAMPLE A ISSUE DUPLICATE RECEIPT After a completion of a sale a second receipt ca...

Страница 34: ...e is same as the above A However the first receipt is not issued because the receipt on off switch is set to OFF STEP KEY OPERATION 1 White shirt B 2 Handkerchief 3 Tie pin A 4 The first receipt is no...

Страница 35: ...her item additionally 3 z HOLD displays when the key is operated z When the key is pressed the receipt prints items and sub total amount and will feed and the registration for the next customer can st...

Страница 36: ...z Department Flag Flag 2 7 1 Food Stamp Food stamp sales transaction EXAMPLE STEP KEY OPERATION RECEIPT 1 2 3 4 z FS CHANGE means the change given to the customer in food stamps EXAMPLE key To change...

Страница 37: ...P2 manual For example the birth date is 14th September 1963 In case SF0201 6 5 10 2 Normal operation starts 3 If the customer is too young to buy the item the error message CANNOT SELL is displayed To...

Страница 38: ...d level can be issued Report 121 to 124 2 PLU MENU SHIFT FUNCTION PLU menu shift function enables you to program max 5 kind of PLU to a direct PLU button This function is used to sell one item which h...

Страница 39: ...to the X1 position 2 Enter the Training Number See Programming manual S position Password Then press the key 3 Appear TRAININ ST Training start on the operator display 4 Turn the control lock to the...

Страница 40: ...taken Use this position to print periodic reading of transaction data during the course of the day X2 Commonly known as a mid week or mid month reading prints an accumulation of transaction data and i...

Страница 41: ...LES 32 PLU GROUP2 SALES 33 PLU GROUP1 TOTAL 34 PLU GROUP2 TOTAL 35 LINKED DEPT PLU SALES 36 LINKED DEPT PLU TOTAL SALES 37 PLU TOTAL SALES 101 DEPT SHIFT INVENTORY 102 DEPT GROUP INVENTORY 103 DEPT TO...

Страница 42: ...6 X Z REPORT 38 66 TRN INDV CLERK ID SALES 67 TRN ALL CLERK ID SALES 71 TRN DEPT SHIFT SALES 72 TRN DEPT SHIFT TOTAL SALES 73 TRN DEPT GROUP SALES 74 TRN DEPT GROUP TOTAL TRAINING 75 TRN DEPT TOTAL...

Страница 43: ...rt and finish the operation of cash declaration 6 Used to re start the printing when a new paper roll is set after interruption by lack of paper while printing reports 7 Used to recover from error sta...

Страница 44: ...6 X Z REPORT 40 2 PRESET SHEET FOR X Z REPORTS...

Страница 45: ...Report designated by Report Table that has been programmed at P1 key position 4 RAINING Report of training mode 5 JOURNAL Print the journal 3 Report menu selection At 1 SALES press the key to go to re...

Страница 46: ...irst report title 1 FULL SALES REPORT is displayed DISPLAY Operation Press the key and the key to choose any one of the report title Please see available reports at page 40 1 FULL SALES REPORT 2 FULL...

Страница 47: ...LAY Operation Press the key or the key to choose the report Please see available report No page 40 101 DPT SHFT INVENTORY 102 DPT GRP INVENTORY 103 DPT TTL INVENTORY 125 INDIVIDUAL PLU STOCK 4 Press t...

Страница 48: ...t 4 4 TRAINING REPORT 1 Set key position at X 1 X 2 Z 1 or Z 2 2 Choose the type of report Press key x 3 times and the report title 4 TRAINING is displayed DISPLAY Operation 3 Choose a report menu Fro...

Страница 49: ...ports just by a single touch of any one of some specified keys on keyboard Key position and MACRO key Key position MACRO key default MACRO001 Full Sales Report MACRO002 All Cashiers Sales MACRO003 Cov...

Страница 50: ...1 2 Press the key choose the type of report then the following is displayed DISPLAY Operation 3 Then press the key to choose a report title The first report title is shown as follows DISPLAY Operatio...

Страница 51: ...of DEPTS DEPT groups PLUs or PLU groups z Key Operation First No Last No z An error occurs if the last number is smaller than the first one or if the bigger number than the programmed maximum number i...

Страница 52: ...eclaration Press the key to go into Cash Declaration Mode and you can enter the number of coins and bills in the drawer DISPLAY Operation 4 Entry of number of coins and bills It shows how to enter coi...

Страница 53: ...ON REPORT DISPLAY Operation z When amounts and numbers of coin bill are entered the total amount is automatically calculated z Press the key and the key to move the cursor and re enter quantity you ca...

Страница 54: ...25 IND PLU STK Operation d Press the key and enter the IND PLU STK state Operation 3 Enter Re order List Enter the specified PLU number if it is PLU 50 enter and press the key DISPLAY a To print the R...

Страница 55: ...mount of Department shift 2 Total sales quantity of negative Department Total sales amount for negative Department Total sales quantity of Departments Total sales amount for Departments Sales amount f...

Страница 56: ...negative sales and tax Number of cash sales transaction Amount of cash sales Number of tax transaction in cash sales Total tax amount in cash sales Total amount of cash sales without tax Number of che...

Страница 57: ...saction Amount of RA by check Number of RA card transaction Amount of RA by card Number of PO paid out transaction Total amount of PO transaction Number of PO cash transaction Amount of PO by cash Num...

Страница 58: ...sales Total amount of tax Sales total without negative sales and tax Total cash amount in drawer Total check amount in drawer Number of cash sales transaction Amount of cash sales Number of check sale...

Страница 59: ...6 X Z REPORT 55 LOW STOCK REPORT Current stock Standard stock Number of Group2 11 Number of Group 1 1 Number of Group 2 12 Number of Group 1 2 Number of Group 2 13 Number of Group 1 3...

Страница 60: ...he rear side You will see 3 ports inside the cover COM 2 COM 1 DRW I O TABLE PROGRAM COM 1 2 The following items such as KIND SPEED FLAG1 PDT ASC and FLAG2 must be programmed with COM1 and COM2 Please...

Страница 61: ...CE PORTS 57 2 CONNECTION CONNECTION DIAGRAM COM 1 3 Cross Cable 8 Pin Modular D Sub 9 Pin female 1 8 6 9 1 5 DCD 1 RXD 2 TXD 3 DTR 4 GND 5 DSR 6 RTS 7 CTS 8 RI 9 1 RTS 2 TXD 3 CTS 4 GND 5 DTR 6 DCD 7...

Страница 62: ...tocol When the PC sends correct password to the ECR the ECR will send ACK back to the PC If the password or data format is incorrect the ECR will send NAK to PC 3 Data format STX ID No Password CR LF...

Страница 63: ...SETTING UP Problem The journal does not rotate Check Make sure the Take up reel is placed correctly on the support See 2 Installing The Paper Rolls in section 2 SETTING UP Problem A paper jam occurs...

Страница 64: ...ittle wet cloth after wringing it out well Do not use any volatile chemicals such as benzene thinner or a chemically treated cloth The cash register might be damaged 9 2 OPENING THE DRAWER MANUALLY Wh...

Страница 65: ...NO SPT TND Do not allow the split tendering 25 OFF 5 SEC Turn off the power for 5 seconds 26 PRESS CLR Press the Clear key 27 PLS WAIT Please wait 28 MLT DEF Double definitions 31 PRS S TTL Press the...

Страница 66: ...D REQD Press the Clerk ID key 105 EN CLK ID Required to enter clerk ID number 106 NO JOURNAL No electronic journal data 130 POWER FAIL Issuing report is stopped by power failure 145 LOGO WR ERR Fail t...

Страница 67: ......

Страница 68: ...Z1AE 1198X 201001...

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