7
ENGLISH
WARRANTY
1. TOTO warrants its vitreous china products (“Product”) to be free from defects in materials and
workmanship during normal use when properly installed and serviced, for a period of one (1) year from
date of purchase. This limited warranty is extended only to the ORIGINAL PURCHASER of the Product
and is not transferable to any third party, including but not limited to any subsequent purchaser or
owner of the Product. This warranty applies only to TOTO Product purchased and installed in North,
Central and South America.
2. TOTO’s obligations under this warranty are limited to repair, replacement or other appropriate
adjustment, at TOTO’s option, of the Product or parts found to be defective in normal use, provided that
such Product was properly installed, used and serviced in accordance with instructions. TOTO reserves
the right to make such inspections as may be necessary in order to determine the cause of the defect.
TOTO will not charge for labor or parts in connection with warranty repairs or replacements. TOTO is not
responsible for the cost of removal, return and/ or reinstallation of the Product.
3. This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical
storm, etc.
b. Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or
improper care, cleaning, or maintenance of the Product.
c. Damage or loss resulting from sediments or foreign matter contained in a water system.
d. Damage or loss resulting from improper installation or from installation of the Product in a harsh
and/or hazardous environment, or improper removal, repair or modification of the Product. (NOTE:
Product model codes allow a maximum of 80 PSI. Check local codes or standards for requirements).
e. Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault
of TOTO or which the Product is not specified to tolerate.
f. Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching
or fading over time due to use, cleaning practices or water or atmospheric conditions.
g. Tank flushing mechanisms of plastic or rubber moving parts.
h. Toilet seats of plastic, wood or metal.
4. In order for this limited warranty to be valid, proof of purchase is required. TOTO encourages warranty
registration upon purchase to create a record of Product ownership at http://www.totousa.com. Product
registration is completely voluntary and failure to register will not diminish your limited warranty rights.
5. If the Product is used commercially or is installed outside of North, Central or South America, TOTO
warrants the Product to be free from defects in materials and workmanship during normal use for one (1)
year from the date of installation of the Product, and all other terms of this warranty shall be applicable
except the duration of the warranty.
6. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE, PROVINCE TO PROVINCE OR COUNTRY TO COUNTRY.
7. To obtain warranty repair service under this warranty, you must take the Product or deliver it prepaid
to a TOTO service facility together with proof of purchase (original sales receipt) and a letter stating
the problem, or contact a TOTO distributor or products service contractor, or write directly to TOTO
U.S.A., INC., 1155 Southern Road, Morrow, GA 30260 (888) 295 8134 or (678) 466-1300, if outside the
U.S.A. If, because of the size of the Product or nature of the defect, the Product cannot be returned to
TOTO, receipt by TOTO of written notice of the defect together with proof of purchase (original sales
receipt) shall constitute delivery. In such case, TOTO may choose to repair the Product at the purchaser’s
location or pay to transport the Product to a service facility.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO. REPAIR, REPLACEMENT OR OTHER
APPROPRIATE ADJUSTMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY
AVAILABLE TO THE ORIGINAL PURCHASER. TOTO SHALL NOT BE RESPONSIBLE FOR LOSS OF THE PRODUCT
OR FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE
ORIGINAL PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL, OR COSTS
OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. IN NO EVENT
WILL TOTO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR
FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT
APPLY TO YOU.
