Troubleshooting Guide
***
Make sure the charger is unplugged from both the scooter and from the wall. Take the key completely out before
starting the steps below
***
1. My scooter powers on but is not moving and beeping
:
Turn the power off and check the manual brake lever. Ensure the lever is pulled
toward the locked position. Now you may turn the key to power up your scooter and wait for the lights to illuminate fully BEFORE you try to press
the throttle to move.
2. My scooter has no power and is not moving:
Check the circuit breaker located on the battery case itself. Press the clear silicone bubble to
flip fuse switch back on. Now you may turn the key to power up your scooter and wait for the lights to illuminate fully BEFORE you try to press the
throttle to move
.
3. My scooters not moving:
Ensure that battery case is properly seated in its position. Sometimes going over a large bump or during assembly
and disassembly when transporting can cause the battery case to shift from it’s secure connection. This can easily be fixed by grasping onto the
carry handle located on the top of the battery case. Lift the case in an upwards motion and snap back into proper position. A snapping noise
indicates the battery case is secure and stable power connection has been made. Now you may turn the key to power up your scooter and wait for
the lights to illuminate fully BEFORE you try to press the throttle to move.
4. My scooters not moving:
If you did not have power returned after completing steps 1-3. You may be experiencing protect mode. This
happens when components of the scooter are overworked. Make sure you do not carry luggage or extra weight on the scooter and avoid steep
inclines past manufacture safety suggestion. The scooter protects itself from overheating by shutting down. To fix, follow steps 1-3 and allow the
scooter time to cool down in a cool well-ventilated area for about 20 mins. Now you may turn the key to power up your scooter and wait for the
lights to illuminate fully BEFORE you try to press the throttle to move. If power still does not return call the number on bottom of page for
technical assistance.
All above steps must be followed in the suggested order. Should you have any problems please call us right away so we may
provide customer care assistance.
1121 South 21st Ave Suite A Hollywood, FL 33020
|
Phone: (954) 965-3653
|
Toll free (877)752-1906
|
www.totalmobilityservices.org
