The warranty limitations and warranty disclaimers may not apply to end user in whole or in part, where such are restricted or excluded
by applicable law and such shall apply to the maximum extent permitted by applicable law.
In the event of any warranty claim, URC will, at its sole option, repair the URC equipment using new or comparable rebuilt parts, or
exchange the URC equipment for new or rebuilt equipment.
In the event of a defect, these are the end user’s exclusive remedies.
All the URC equipment returned for service, exchange or repair require an RGA number. To obtain an RGA number, you must complete a
Return Request Form which you may obtain by calling (914) 835-4484 or contacting URC at [email protected]. To
obtain warranty service, end user must deliver the URC equipment, freight prepaid, in its original packaging or packaging affording
adequate protection to URC at 420 Columbus Avenue, Valhalla, NY 10595. It is end user’s responsibility to backup any macro
programming, artwork, software or other materials that may have been programmed into the unit. It is likely that such data, software, or
other materials will be lost during service and URC will not be responsible for any such damage or loss. A dated purchase receipt, bill of
sale, installation contract or other verifiable proof of purchase is required. For the URC equipment support and other important
information, please visit URC's website available at www.universalremote.com or call the Customer Service Center at (914) 835-4484.
This limited warranty only covers the URC equipment issues caused by defects in material or workmanship during ordinary consumer
use. It does not cover product issues caused by any other reason, including but not limited to product issues due to commercial use,
acts of God, third-party installation,misuse, limitations of technology, or modification of or to any part of the URC equipment. This
limited warranty does not cover the URC equipment sold as used, as is, refurbished, so called "B stock" or consumables (such as
batteries).This limited warranty is invalid if the factory applied serial number has been altered or removed from the URC equipment.
This
limited warranty specifically excludes the URC equipment sold by unauthorized resellers.
With the exception of URC’s IR-only, broad-based consumer remotes, none of URC’s PC programmable remotes or any of our Total
Control® whole-house equipment are authorized for online internet sales. Buying URC’s PC programmable remotes or any of our Total
Control® whole-house equipment online means buying equipment that does not have a URC’s limited warranty. Such equipment is not
eligible for URC tech support or software support, either.
2. URC’S Limitations of Liability
IN NO EVENT SHALL URC BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF
ANY KIND OR LOSS OF PROFITS OR BUSINESS OPPORTUNITY, EVEN IF URC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL URC BE LIABLE FOR LOSS OF OR DAMAGE TO DATA, COMPUTER SYSTEMS OR COMPUTER PROGRAMS. URC’S
LIABILITY, IF ANY, FOR DIRECT DAMAGES OF ANY FORM SHALL BE LIMITED TO ACTUAL DAMAGES, NOT IN EXCESS OF AMOUNTS
PAID BY END USER FOR THE URC EQUIPMENT.
Chapter 2: Warranty and EULA
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