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Chapter 10: Troubleshooting

Symptom

Solution

Sound problems

• Check the antenna/cable connections (see Chapter 2).

• The station may have broadcast difficulties. Try another channel.

• The sound may be muted. Press VOLUME.

• If you hear no sound, try setting the MTS feature to Stereo mode (page 70).

• If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is

set to SAP mode (page 70).

• If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign

language), the SAP mode may be on. Set the MTS feature to Stereo mode (page 70).

Remote control problems

• Make sure the remote control is set to the correct device mode (page 26).

• Remove all obstructions between the remote control and the TV.

• The remote control batteries may be dead. Replace the batteries (page 23).

• Your TV remote control may not operate certain features on your external device. Refer to the owner’s

manual for your other device to determine its available features. If your TV remote control does not
operate a specific feature on another device, use the remote control that came with the device (page 26).

• If the TV still does not act as expected, use the Restore Factory Defaults procedure as described on page

41.

Channel tuning problems

• Make sure the remote control is set to the correct device mode (page 26).

• The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add

the channel to the channel memory (page 37).

• The channel may be blocked by the Channels Block feature. Unblock the channel (page 78).

• If you are unable to tune digital channels, check the antenna configuration (page 35). If you are still

unable to tune digital channels, clear all channels from the channel list (page 37) and reprogram
channels into the channel memory (page 36). If you are still unable to tune digital channels, use the
Restore Factory Defaults procedure as described on page 41.

Closed caption problems

• If the program or video you selected is not closed-captioned, no captions will display on-screen

(page 68).

• If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed

caption feature (page 68).

• A closed caption signal may not display correctly in the following situations: a) when a videotape has

been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard
(page 68).

Rating Blocking (V-Chip) problems

• If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times

within 5 seconds. The PIN code you previously stored will be cleared (page 76).

• The V-Chip feature is available for the U.S. V-Chip system only (page 77).

Recording problems

• If you use the TV’s remote control to start recording, you will not be able to change inputs (page 56). If

you attempt to do so, the message “Not Available While Recording” will appear on-screen.

• If you are recording a digital channel, you will only be able to change analog channels while the recording

is in progress. If you are recording an analog channel, you will only be able to change digital channels
while the recording is in progress. This is because the TV tuner that is being recorded (digital or analog)
will be locked on the channel that is currently recording.

• It is recommended that you use the TV’s remote control to start recording. If you use a device other than

the TV’s remote control to start recording and then attempt to access a feature that is normally denied
during recording (changing inputs), the recorded audio and/or video may not be what you intended to
record. See pages 56 and 60.

TV stops responding to controls

• If the TV stops responding to the controls on the remote control or TV top panel and you cannot turn off

the TV, press and hold the POWER button on the TV top panel for 5 or more seconds to reset the TV.