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4610 SureMark Three– Station Printer: User's Guide

Содержание SureMark 4610

Страница 1: ...Toshiba Global Commerce Solutions 4610 SureMark Three Station Printer User s Guide GA27 4291 05 ...

Страница 2: ...ember 2013 This edition applies to the Toshiba 4610 SureMark Fiscal Printer models listed in Table 1 1 on page 1 1 If you send information to Toshiba Global Commerce Solutions Toshiba you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright Toshiba Global Commerce Solutions Inc 2...

Страница 3: ...the Printhead 2 4 2 6 Paper Cover 2 5 2 7 Paper Loading Path 2 6 2 8 Removing the Lower Document Insert DI Cover 2 7 2 9 Removing the Check Flipper Cartridge 2 8 2 10 Printhead and Print Line Area 2 9 2 11 MICR reader read head 2 10 3 1 Offline Printer Test Pattern Thermal Impact SureMark Printers 3 4 3 2 MICR Reader Test Results Good Noise Level 3 5 3 3 MICR Reader Test Results Noise Level Needs ...

Страница 4: ...iv 4610 SureMark Three Station Printer User s Guide ...

Страница 5: ...on printer model numbers and the features 1 1 3 1 Troubleshooting 3 7 B 1 Station Characteristics B 1 B 2 Sound Characteristics B 2 B 3 9 pin to 9 pin RS 232 Connector Layout B 4 Copyright Toshiba Global Commerce Solutions Inc 2013 v ...

Страница 6: ...vi 4610 SureMark Three Station Printer User s Guide ...

Страница 7: ...eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet An...

Страница 8: ...Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten viii 4610 SureMark Three Station Printer User s Guide ...

Страница 9: ... 6 Communication interfaces for Models TNx 1 6 RS 232 XON XOFF mode selection switch Models TNx only 1 7 RS 232 RS 485 connections for Models TNx 1 7 Communication interface baud rates 1 8 Physical requirements 1 9 Temperature and humidity limits for all models 1 9 Physical dimensions of all models 1 9 Hardware requirements 1 11 Software requirements 1 11 Operating system levels for Models TNx 1 1...

Страница 10: ...de page 863 B 9 Code page 865 B 10 Character fonts B 10 Thermal printing font B 10 Impact printing fonts B 11 Appendix C Notices C 1 Telecommunication regulatory statement C 3 Electronic Emission Notices C 3 Federal Communications Commission FCC Statement C 3 Industry Canada Class A Emission Compliance statement C 3 Avis de conformité à la réglementation d Industrie Canada C 3 Australia and New Ze...

Страница 11: ...ine harmonics compliance statement C 7 Cable ferrite requirement C 8 Product recycling and disposal C 8 Battery return program C 9 For Taiwan C 9 For the European Union C 9 For California C 10 Flat panel displays C 10 Monitors and workstations C 11 Trademarks C 12 Index X 1 Contents xi ...

Страница 12: ...xii 4610 SureMark Three Station Printer User s Guide ...

Страница 13: ...eMark Three Station Point of Sale Printer models TNx GBx GDx or GRx This guide should also be used for problem determination on the printer Where to find more information Current versions of Toshiba publications are available on the Toshiba support Web site 1 On the right side of the web page under popular links select Publications 2 Click on the publication related to your product Copyright Toshi...

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Страница 15: ...before the instruction or situation in which damage could occur CAUTION These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation DANGER These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed jus...

Страница 16: ...xvi 4610 SureMark Three Station Printer User s Guide ...

Страница 17: ...ICR reader read head cleaning procedures expandable supplies and product care procedures Changes or additions to the text are indicated by a change bar to the left of the text GA27 4291 04 February 2007 This edition includes the following changes v Adds new end of life disposal statement v Adds information about new Models GR4 GD4 GD5 GF3 GF5 GG3 and GG5 Copyright Toshiba Global Commerce Solutions...

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Страница 19: ...e features Model Number Top Cover Color Base Color Interface RS 485 RS 232 or USB MICR Doc Insert Power Source 4610 TN3 Pearl White Litho Gray RS 485 RS 232 No Yes POS Terminal RS 485 or External supply RS 232 4610 TN4 Pearl White Litho Gray RS 485 RS 232 Yes Yes 4610 TN5 Pearl White Litho Gray RS 485 RS 232 No No 4610 GR3 Pearl White Litho Gray RS 485 No Yes POS Terminal except Argentina supply i...

Страница 20: ...essing the check the operator is free to attend to the customer s needs which shortens the total transaction time Model TN5 A Model that supports receipt and journal printing The TN5 does not have a document insert station Model GRx GBx and GDx fiscal printer application This section lists the following fiscal 4610 Models Model GR3 Fiscal Printer An RS 485 printer Model that supports receipt journ...

Страница 21: ...total transaction time This printer Model contains special hardware and microcode required by certain countries Model GD5 Fiscal Printer An RS 232 printer Model that supports receipt and journal printing The Model GD5 does not have a document insert station This printer Model contains special hardware and microcode required by certain countries Model GB3α Fiscal Printer For Greece only Minor hardw...

Страница 22: ...ures available for the 4610 Three Station printer The following features are available v 40 Character VFD Post Extension v Distributed Printer Cable RS 485 v Integrated Cable RS 485 v Short RS 232 Communications Cable 2 m about 6 6 ft v Long RS 232 Communications Cable 4 m about 13 1 ft v Power Supply RS 232 TNx and USB GBx models only v Power Cords country specific v Journal Keylock v POS Termina...

Страница 23: ...hrough the document insert station All SureMark printers provide v Fast quiet receipt printing v Fast quiet journal printing with a take up spool v Easy to load paper and easy to load ribbon cartridge v Bar code generation The SureMark Model TNx printers provide v Dual interface support RS 232 EIA 232 and RS 485 EIA 485 v Downloadable microcode v Downloadable fonts and code pages v Single pass han...

Страница 24: ...ly the RS 485 cable is required The RS 485 cable supplies power directly to the printer Models TNx support both RS 232 and RS 485 interfaces See the 4610 SureMark Three Station Printer Programming Guide for more information about the RS 232 interface Models GRx support the RS 485 interface The RS 485 cable supplies power directly to the printer Models GBx support the USB interface and require a 24...

Страница 25: ...See Figure 1 2 RS 232 RS 485 connections for Models TNx The SureMark printer operates using either RS 232 or RS 485 communications protocol RS 232 is typically associated with PC systems The printer contains a 9 pin D shell connector for RS 232 communications This connector is located on the interface card and is accessible under the printer without the need to remove the printer covers The connec...

Страница 26: ...85 interface operates at a 187 5K baud rate RS 232 TNx supports 9600 and 19 200 baud rates Models GDx work on RS 232 at 28 800 baud Models GRx work on RS 485 only Models GBx work with USB only 1 8 4610 SureMark Three Station Printer User s Guide ...

Страница 27: ...ng rain Storage 0 to 60 degrees C 32 to 140 degrees F Operating 0 to 40 degrees C 32 to 104 degrees F with 8 to 80 relative humidity To allow convection cooling do not block the ventilation holes in the cover Physical dimensions of all models Width 322 mm 12 68 in Depth 258 7 mm 10 19 in Height Front 140 mm 5 5 in Rear 190 mm 7 5 in Weight 6 89 kg 15 15 lb Chapter 1 Introduction 1 9 ...

Страница 28: ...ont Top 7 48 inches 190 07 mm 12 68 inches 322 mm 7 48 inches 190 07 mm 12 67 inches 322 mm 10 19 inches 259 mm Figure 1 3 SureMark Printer Dimensions 1 10 4610 SureMark Three Station Printer User s Guide ...

Страница 29: ...2 or USB printer models only Software requirements The full function of Models TNx is supported only in native mode with RS 232 attachment No unique driver is required If you use the RS 232 interface use the commands described in the 4610 SureMark Three Station Printer Programming Guide Operating system levels for Models TNx Model TNx printers can be attached as a Model 4 printer to systems runnin...

Страница 30: ... the Web See Resources on the internet for more information For fiscal Models GBx and GRx the code pages are controlled by the fiscal microcode Bar codes SureMark printers can generate these bar codes v UPC A v UPC E v JAN13 EAN 13 v JAN8 EAN 8 v Code 39 v ITF v Codabar v Code 128C v Code 93 v PDF 417 Note The command to generate the above bar codes is not available in Model 4 emulation mode Resou...

Страница 31: ...nction properly rearranging the printer relative to the noise source may improve performance The noise source should be as far away as possible from the right side of the printer Damaged checks may not be readable or may not feed reliably User responsibilities You are responsible for replenishing consumable supplies such as roll paper for the thermal printer forms ribbon cartridges for the impact ...

Страница 32: ...1 14 4610 SureMark Three Station Printer User s Guide ...

Страница 33: ... feed button Press this button to advance the CR paper The lower button on the print station is the document feed button Press this button to advance the document When you press both the customer receipt feed button and the document feed button on the print station at the same time and then release them the document insert throat opens The throat must be open to insert a document from the side Pre...

Страница 34: ...nsertion of Check for MICR Reading and Franking Insertion of Check for Printing the Face Insertion of Document Front Load Insertion of Document Side Load Print Position 4001 19 Pay To The Order Of Memo Dollars Endorse Here Do Not Sign Write Stamp Below This Line For Financial Usage Only Federal Reserve Bank Regulation CC 041117847096 095867238671 4001 Figure 2 2 Inserting Checks or Documents in a ...

Страница 35: ...ng check flipper Figure 2 3 Printable Area of an Inserted Document Portrait Print Field 83 0 mm 3 3 in 10 mm minimum 17mm for landscape printing 38 mm 1 5 in minimum for landscape 51 mm 2 0 in minimum 80 mm 3 1 in minimum when using check flipper 223 mm 8 8 in maximum when using check flipper 223 mm maximum for landscape 101 6 mm maximum when using check flipper 65 mm minimum when using check flip...

Страница 36: ...it 3 Maintain ribbon tension by turning the ribbon cartridge knob Lower the cartridge into position until the notches on its sides snap into place on the printer guides Once the cartridge is in place turn the knob until the ribbon slides into place between the printhead and the ribbon shield See Figure 2 5 for correct ribbon positioning 4 Close the ribbon cover Correct Not Correct Ribbon Shield Pr...

Страница 37: ...roll bucket as shown in Figure 2 7 on page 2 6 The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll as shown in the diagram If it feeds from the bottom of the roll nothing will be printed on the paper Note The thermal printhead will not print on paper with glue on it If the new paper roll was sealed by glue tear off the 8 inches...

Страница 38: ...per roll core in the paper roll bucket inside the printer remove it before inserting a new paper roll Discard the empty paper roll core 3 Place the paper roll into the paper roll bucket The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll If it feeds from the bottom of the roll nothing will be printed on the paper Note The therm...

Страница 39: ...m 1 Lift up the left front corner of the lower document insert cover and pull the cover from the printer See Figure 2 8 2 The action you take in this step depends on whether the document is visible and can be removed v If you can remove the document remove it and replace the lower document insert cover v If you cannot remove the document continue with Step 3 3 Lift up the tab on the left side of t...

Страница 40: ...cument insert station and carefully remove the jammed check 5 Reinstall the check flipper cartridge and the lower DI cover Figure 2 9 Removing the Check Flipper Cartridge 2 8 4610 SureMark Three Station Printer User s Guide ...

Страница 41: ...printhead several times on its print line and on the surrounding area as shown in Figure 2 10 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal printhead call for service These instructions apply to either the customer receipt or journal printhead Thermal Print Line Detail View of Thermal Print Head Paper Cover Figure 2 10 Printhead and Pr...

Страница 42: ...n 3 Rotate the document sensor assembly towards the front of the printer to expose the MICR read head 4 Use a cotton swab that is lightly soaked with alcohol to wipe any residue or dirt from the MICR read head surface 5 Gently return the document sensor assembly to its original position MICR Read Head Document Sensor Assembly Figure 2 11 MICR reader read head 2 10 4610 SureMark Three Station Print...

Страница 43: ...self test POST If the POST finds no errors the printer is ready for operation Follow this procedure to determine if there are errors Note Never connect or disconnect the printer when power is applied when LEDs are ON 1 If the printer is powered ON power OFF the printer and power it ON again v If the printer is attached to the system with the RS 232 or USB cable disconnect the power cord then recon...

Страница 44: ... feed button to start this test 3 See Figure 3 1 on page 3 4 and verify that your printer has printed correct information for your model and configuration v MICR reader enabled and check flipper enabled for a model TN4 and Gx4 printer v RS 232 RS 485 or USB serial interface v Applicable parameters for RS 232 communications models TNx only 9600 or 19 200 baud rate DTR DSR or XON XOFF control v A so...

Страница 45: ...on v If the Document Present indicator does not come on realign the document If the Document Present indicator still does not come on go to Problem determination on page 3 7 v If pressing the document feed button does not feed the document go to Problem determination on page 3 7 2 Press and hold both the customer receipt and document insert buttons to enter offline mode When the Printer Ready indi...

Страница 46: ...e lines break at different points for the test pattern printed in the document insert DI station 8 This section contains printer usage statistics that you can use for problem determination Some information is not printed on Models TN5 and Gx5 9 The line across the bottom should be solid with no blank spaces The Printers S N is 1234567 Microcode EC level is 30 Fiscal Microcode EC level is 16 01 Ser...

Страница 47: ...s flipped over Characters that cannot be read are replaced with question marks and printed at the customer receipt station If the characters are not read properly or the check does not flip go to Problem determination on page 3 7 If the printer detects noise it prints a message on the customer receipt below the magnetic characters from the check Figure 3 2 and Figure 3 3 on page 3 6 are examples a...

Страница 48: ...Figure 3 3 MICR Reader Test Results Noise Level Needs Adjusting 3 6 4610 SureMark Three Station Printer User s Guide ...

Страница 49: ...he printer is plugged into the AC power outlet and that the power switch located under the customer receipt print station cover in ON Printer ready indicator is blinking v Check that the customer receipt station has paper loaded correctly Close the cover and push the customer receipt feed button to feed a small amount of paper v Check that the journal feed station has paper loaded correctly Close ...

Страница 50: ...ll symptoms before calling for service 2 If you receive software error messages refer to the application program s software manual 3 Call your service representative 3 8 4610 SureMark Three Station Printer User s Guide ...

Страница 51: ...specifications may result in a billable service call regardless of the existence of a service contract The paper must be wound with the printing side facing out and with the outer edge glued to prevent unravelling The paper should not be attached to the core in any manner There should be 1 5 to 2 1 m 5 to 7 ft of red stripe at the end of the roll Papers that meet these criteria include Appleton Op...

Страница 52: ... equivalent In addition to the Epson ERC 35 ribbon the Infotech RE 35P ribbon has been tested and approved for use in the SureMark printer The Infotech ribbon order number RE35P Black is available from Infotech Inc 2215 29th Street SE B 1 Grand Rapids MI 49508 Phone 616 452 5444 Fax 616 452 5499 Attention Using an inferior grade of ribbon can affect print quality and the life of printheads and the...

Страница 53: ... Models Gx3 Gx4 TN3 and TN4 Speed see note following table TNx 39 2 lps at 6 lpi 52 lps at 8 lpi Journal Station 35 lps at 8 lpi Gxx effective print speed depends on fiscal regulations 4 3 lps Paper Width For all SureMark printers 80 mm 3 15 in Print Width For all SureMark printers 34 characters at 12 cpi 44 characters at 15 cpi 48 characters at 17 cpi 37 characters at 12 cpi 47 characters at 15 c...

Страница 54: ...unication port For TNx model printers flash memory is used for many purposes including v Character set storage 80 KB v Personalized message storage 8 KB v Logo or APA message storage 64 KB v Program code and resident character sets 256 KB Personalized messages are those messages that are printed on each receipt in a POS environment Storing these messages in the flash memory greatly reduces the dat...

Страница 55: ... all the appropriate lines to attach the two units The cash drawer status line has a 10k resistor pull up connected to the 5 V dc Note The drawer sensor should switch pin 6 to pin 3 when the drawer is open RS 232 connector pin assignments Models TNx Model TNx SureMark printers contain a 9 pin D shell connector port for RS 232 communication This port is on the interface card and is accessible under...

Страница 56: ... supports these code pages v Generic v 437 US v 858 International v 860 Portuguese v 863 Canadian French v 865 Norwegian Four user defined character sets for thermal printing and two character sets for impact printing can be downloaded if desired using the 4610 Installation Utility Diskette See Resources on the internet on page 1 12 for more information For Models Gxx the character set is controll...

Страница 57: ...Generic code page The following code page information refers to the model TNx non fiscal printers Pt Figure B 1 Printer s Resident Character Set Generic Code Page Appendix B Technical information B 5 ...

Страница 58: ...Code page 437 Figure B 2 Code Page 437 B 6 4610 SureMark Three Station Printer User s Guide ...

Страница 59: ... O 5_ P Q R S T U V W X Y Z 6_ a b c d e f g h i j k l m n o 7_ p q r s t u v w x y z 8_ Ç ü é â ä à å ç ê ë è ï î ì Ä Å 9_ É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø S s A_ á í ó ú ñ Ñ G g i C_ E_ Ó Ô Ò õ Õ µ Þ þ Ú Û Ù ý Ý F_ H I Hex1st 2nd B_ Á Â À I C D_ ð Ð Ê Ë È Í Î Ï Ì Figure B 3 Code Page 858 Appendix B Technical information B 7 ...

Страница 60: ...Code page 860 Figure B 4 Code Page 860 B 8 4610 SureMark Three Station Printer User s Guide ...

Страница 61: ...Code page 863 Figure B 5 Code Page 863 Appendix B Technical information B 9 ...

Страница 62: ...mm 2 75 mm excluding descenders The number of characters printed per inch depends on the character size the inter character spacing and the chosen font For example v 17 cpi 10 dot wide character 2 dot space font A 48 characters per line v 15 cpi 10 dot wide character 3 dot space font A 44 characters per line v 12 cpi 12 dot wide character 5 dot space font B 34 characters per line You can choose th...

Страница 63: ...ters 2 half dot spaces 52 characters per line v 15 cpi font A with 7 half dot wide characters 3 half dot spaces 47 characters per line v 12 cpi font B with 7 half dot wide characters 3 half dot spaces 37 characters per line You can choose the character size of the two user defined character sets code pages within the following parameters v 4 half dot width 16 v 4 dot height 16 Notes 1 Any of the i...

Страница 64: ...B 12 4610 SureMark Three Station Printer User s Guide ...

Страница 65: ...ROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuraci...

Страница 66: ...ities of non Toshiba Global Commerce Solutions products should be addressed to the suppliers of those products This information is for planning purposes only The information herein is subject to change before the products described become available C 2 4610 SureMark Three Station Printer User s Guide ...

Страница 67: ... to meet FCC emission limits Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operatio...

Страница 68: ...il robin_lyon uk ibm com Germany Class A Statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse A EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse ...

Страница 69: ...Road Building 307 Research Triangle Park North Carolina 27709 United States of America Der verantwortliche Ansprechpartner des Herstellers in der EU ist Toshiba Global Commerce Solutions Brand Manager Europe Middle East Africa 3 NEW SQUARE FELTHAM TW14 8HB Great Britain Building Floor NA Office MOBILE Tel 44 7967 275819 e mail robin_lyon uk ibm com Generelle Informationen Das Gerät erfüllt die Sch...

Страница 70: ...terference Type A If you find this is not suitable for your use you may exchange it for a non business purpose one Russian Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission Statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate m...

Страница 71: ...y be required to take adequate measures Electrostatic Discharge ESD Attention Electrostatic discharge ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD damage prevention Anytime a service action involves physical contact with logic car...

Страница 72: ... productos en varios países a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar información sobre las ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba Global Commerce Solutions product recycling Notice This mark applies only to countries within the European Union EU and Norway Appliances are labeled in accord...

Страница 73: ...Commerce Solutions representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilitie...

Страница 74: ...rcury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due...

Страница 75: ...tment of Environmental Protection at 1 860 424 3000 Oregon For information regarding recycling covered electronic devices in the state of Oregon go to the Oregon Department of Environmental Quality site Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site or telephone the Washington Department of Ecology at 1 800 ...

Страница 76: ...ere Linux is a trademark of Linus Torvalds in the United States other countries or both Magellan is a registered trademark of Datalogic Scanning Inc SYMBOL a registered trademark of Symbol Technologies Inc Microsoft Windows Windows NT and the Windows 95 logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel corporation in...

Страница 77: ... Argentina A 1 differences in the models 1 4 disposal of equipment C 8 document insert forms A 1 E electromagnetic Interference statement Russia C 6 electronic emissions notices C 3 Australia and New Zealand C 3 China C 6 European Union C 3 C 7 FCC USA C 3 Germany C 4 Industry Canada C 3 Japan C 7 Korea C 6 Taiwan C 6 electrostatic discharge ESD C 7 end of life disposal C 8 equipment disposal C 8 ...

Страница 78: ...cators and controls 2 1 operation 2 1 receipt paper loading 2 5 ribbon loading 2 4 ribbons specifications A 2 printhead cleaning thermal head 2 9 problem determination messages 3 7 symptoms 3 7 publications Web site xiii R receipt test customer 3 2 requirements for hardware 1 11 resetting the printer 3 7 resident code pages 1 12 ribbon loading 2 4 ribbons print A 2 RS 232 commands RS 232 parameter...

Страница 79: ...X XON XOFF 1 7 Index X 3 ...

Страница 80: ...X 4 4610 SureMark Three Station Printer User s Guide ...

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Страница 82: ...Printed in USA GA27 4291 05 ...

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