Toshiba STRATA CS Call Center Scoreboard Add-on1, Руководство пользователя

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Call Center Scoreboard
Defining Alarm Profile
16
Stratagy CS Call Center Scoreboard User Guide 08/02
Printing Window Data
➤
To print the current statistics showing in all windows, choose File > Print. The data
for each open statistic window prints on a separate page. If the Agent Activity
window is open, its data prints as well.
Deleting Window
➤
To remove a window from the layout, click the
X
in its upper right corner. If you
save the window, you can always open it again in this or another layout.
You can delete a window file manually from disk. This permanently eliminates the
window and removes it from all layouts in which it appears. The default location for
window files is
C:\Program Files\Call Center Scoreboard\Data
Files
. The window’s filename is the one you gave it when you saved the window.
Defining Alarm Profile
The alarm profile is one of the most important parts of a layout. With it you can set
alarms to trigger when a statistic meets or exceeds a level that you define. Alarms can
take the form of a changed color in the window display, a sound that plays over your
computer speakers, and even a voice message automatically sent to your mailbox.
You can also set alarms to trigger when a statistic meets or falls below a certain level.
See
“Triggering Alarms When Statistics Fall Too Low” on page 19 .
An alarm profile can contain as many different alarms on as many different statistics
as you want. You can create and store as many different alarm profiles as you want,
for use in different circumstances. For example, you might have one profile for normal
call volumes and another profile for high call volumes, with higher alarm triggers. A
layout uses one alarm profile at a time, but you can easily change it whenever you
want.