Toshiba Strata AirLink DK424 Скачать руководство пользователя страница 2 | Manualshive

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Toshiba Strata AirLink DK424 Скачать руководство пользователя страница 2

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems
Division, reserves the right, without prior notice, to revise this information
publication for any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the design of this
document.

Further, Toshiba America Information Systems, Inc., Telecommunication
Systems Division, also reserves the right, without prior notice, to make such
changes in equipment design or components as engineering or manufacturing
methods may warrant.

4022050
Version A, May 1999

© Copyright 1999

Toshiba America Information Systems, Inc.
Telecommunication Systems Division

All rights reserved. No part of this manual, covered by the copyrights hereon,
may be reproduced in any form or by any means—graphic, electronic, or
mechanical, including recording, taping, photocopying, or information
retrieval systems—without express written permission of the publisher of this
material.

Strata is a registered trademarks of Toshiba Corporation. Insight DK, Insight
DK Plus, Call Center Viewer and Strata AirLink are trademarks of Toshiba
America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their
respective owners.

Strata DK424 ACD/MIS Feature Comparison 5/99

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Содержание Strata AirLink DK424

Страница 1: ...Light NEC 2000 Nortel Option 11C Siemens Rolm CBX 9200 Tadiran Coral Small Hybrid Systems Comdial Impact 560 Executone IDS InterTel Axxess Iwatsu ADIX Lucent Merlin Legend Nitusko 384i Nortel Norstar Panasonic DBS Medium Hybrid Systems ACD MIS Feature Comparison ...

Страница 2: ...ods may warrant 4022050 Version A May 1999 Copyright 1999 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of t...

Страница 3: ...d or interval depending on the type of statistics being displayed Reporting Differences Taske cannot report Agent Short Long calls Insight DK does report on Agent Short Long calls which is useful when monitoring the quality of calls handled by an agent A supervisor can see whether the agent is handling calls within the optimum time thresholds set by the company or department Insight DK can also ca...

Страница 4: ... to overhead electronic wallboards that may no be visible to many physical locations either within or outside the call center facility Cintech does not produce a Delayed Call Report Insight DK can produce a summary of calls offered to a group versus totals and percentages of calls handled calls delayed and percentages of calls answered within predefined time increments Cintech does not provide For...

Страница 5: ... and weeks Hybrid Systems Toshiba DK424 Comdial Impact 560 Executone IDS 648 Iwatsu ADIX InterTel Axxess Lucent Legend Nitsuko 384i Nortel Norstar Panasonic DBS576 Capacities Agent Groups 16 16 15 251 60 50 42 8 24 4 Agent ID Codes 256 250 200 400 1000 60 N A 240 128 Agents per Group 240 48 500 150 250 282 144 80 64 Agents per System 240 250 500 150 250 282 144 80 128 Maximum Active Agents Traffic...

Страница 6: ...rt 25 ACD groups The Executone IDS stores a maximum of 31 days historical data within the system Additional historical data up to 1 year can be stored with the PC option 2 The maximum ACD capacities listed for the Lucent Legend is for one Call Management System CMS PC attached to the system These capacities can be doubled with a second CMS PC attached to the same Legend system 3 The Comdial Impact...

Страница 7: ...istribution Flexibility Std INA INA Std N A Std N A Std INA Route to Most Idle Std Std Std Std Std Std Std Std Std Route to Next Available Std INA INA Std N A Std N A Std INA Call Monitoring Supv Std Std Std Std Std Std Std Std Std Caller ID Opt Opt Opt Opt Opt Opt Opt Opt Opt Dialed Number ID Service Opt Std Opt Std Std Opt Opt Std Std Electronic Wallboard Connection Opt Opt Opt 4 Opt Opt Opt Opt...

Страница 8: ...rocessor to connect remote agent login 3 The Nortel Meridian MAX IPE ACD occupies 3 card slots in the Option 11 providing an integrated system resident ACD MIS capability Historical data stor age can be increased from 10 weeks standard to 3 years optional stored as monthly reports by attaching an optional PC based external application proces sor From 1 5 supervisor terminals and 1 2 report printer...

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