6
TROUBLESHOOTING – SD-C2712
Problem
Solution
Disc tray cannot be opened
•
Check that there is power to drive.
•
Use Emergency Eject instructions to open tray.
Drive is not recognized by
system
•
Is the drive connected properly? Are all cables plugged in
properly (e.g. Power Cable, Interface Cable and Audio Cables).
•
Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the DVD-ROM drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid
drivers selected."). If not, Contact Technical Support.
•
Has the DVD-ROM drive software driver been corrupted by a
virus. Run a Virus Scan program and repair if possible. Contact
Technical Support if the Virus renders the DVD-ROM drive
software drivers not useable.
Drive is not recognized by
system during Boot process,
but is recognized by the
Operating System (i.e. XP,
Win2000, Win98, Win NT, etc.)
•
Is the DVD-ROM drive software driver loaded? On a step-by-
step (F8) Boot of the system is the DVD-ROM drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD
drivers selected."). If not, Contact Technical Support.
•
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if
possible. Contact Technical Support if the Virus renders the
software drivers not useable.
BUSY Indicator LED flashes
slowly
•
The disc may be dirty Clean it with a soft damp cloth. Avoid
cleaning the disc using a circular motion. The disc should be
wiped in a radial direction. That is, from the inner side outward.
•
The laser lens may have become cloudy or blocked by
particulate matter. Please contact Technical Support.
BUSY Indicator LED is
constantly ON
•
Possible Hardware Problem. Please contact Technical Support.
DVD-ROM can not play a DVD
in the drive or certain types of
CD media (i.e. CD-plus, etc.)
•
Is the DVD-ROM drive driver loaded
•
Is the DVD disc the correct format for the type of system that you
are using? (i.e. on a PC an ISO9660 IBM compatible PC format
as opposed to Apple/Mac HFS disc or UNIX disc formats which
will not function).
•
Do you have the correct software applications program/drivers
installed to run a DVD disc?
•
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if
possible. Contact Technical Support if the Virus renders the
software drivers not useable.
