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A caution informs you that improper use of equipment or failure to follow
instructions might cause data loss, equipment damage, or might result in
minor or moderate injury.

Please read. A note is a hint or advice that helps you make best use of
your equipment.

User's Manual

1-20

Содержание PORTEGE X20W-D

Страница 1: ...User s Manual PORTEGE X20W D ...

Страница 2: ...ist 2 1 Conventions 2 2 Using your computer for the first time 2 2 Getting to know Windows 2 9 Turning off the power 2 11 System Recovery 2 15 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 1 Right side 3 2 Back 3 3 Underside 3 4 Front with the display open 3 5 Magnets location 3 8 Internal Hardware Components 3 9 Power Condition Descriptions 3 9 Chapter 4 Operating Basics ...

Страница 3: ...es and Applications 5 1 Special features 5 8 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 16 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 Information about Intel AMT 7 14 Information about Intel Authenticate 7 16 Legal Footnotes 7 17 Index User s Manual iii ...

Страница 4: ...User s Manual iv ...

Страница 5: ...that stipulated above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed ...

Страница 6: ...e protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interfere...

Страница 7: ...nc 5241 California Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling For the state of California only Exp...

Страница 8: ...ned to observe the applicable EMC Electromagnetic Compatibility standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who have connected implemented those options cables have to provide assurance that the system PC plus options cables still fulfils the requir...

Страница 9: ...e use of this product in environments with explosive atmospheres is not permitted VCCI Class B Information Japan Only この装置はクラスＢ情報技術装置ですこの装置は家庭環境で使用することを目的としていますがこの装置がラジオやテレビジョン受信機に近接して使用されると受信障害を引き起こすことがあります取扱説明書に従って正しい取り扱いをしてくださいＶＣＣＩＢ Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as ...

Страница 10: ... Une distance minimale de 13 mm de l antenne doit être maintenue durant l utilisation de cet ordinateur This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range FCC requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars...

Страница 11: ...ed and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 By participating in the separate collection of products and batteries you will help to assure the proper disposal of products and batteries ...

Страница 12: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Страница 13: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Страница 14: ... style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright ...

Страница 15: ...NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL i...

Страница 16: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTR...

Страница 17: ... You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modific...

Страница 18: ...HT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and license to use execute perform compile display copy create derivative works of distribute and sublicense the FreeType Project in both source and object code forms and derivative works thereof for any...

Страница 19: ...s license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you understand and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wa...

Страница 20: ...uter from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions annually To learn h...

Страница 21: ...e system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they might overheat To keep your comp...

Страница 22: ...o any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely...

Страница 23: ...puter and or the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Be aware that the use of mobile phones can interfere with the audio system The operation of the computer...

Страница 24: ...use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 20 ...

Страница 25: ... Computer Stylus Pen provided with some models One replacement pen tip prepared for Stylus Pen and provided with some models One AAAA battery provided with some models for operating check USB C to HDMI Adapter USB C to HDMI USB Multiport Adapter USB C to HDMI VGA Travel Adapter USB C to Ethernet LAN Adapter USB C to VGA Adapter provided with some models and varies depending on the model you purcha...

Страница 26: ... safe and proper use of this computer It is intended to help you be more comfortable and productive while using a notebook computer By following the recommendations in it you can reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topics Opening the display Co...

Страница 27: ...anel Open and close the display panel with reasonable care Opening it vigorously or slamming it shut might damage the computer Do not lift the computer by the display panel Do not close the computer with pens or any other objects left in between the display panel and the keyboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the oth...

Страница 28: ...ned to any angle up to 360 degrees which offers you the flexibility and versatility to operate your computer in one of the following defined modes Figure 2 2 Opening the display panel to any angel Clamshell mode User s Manual 2 4 ...

Страница 29: ... not put your finger in the gap between LCD panel and bottom of your computer Keyboard and Touch Pad are temporarily disabled when you operate the computer in tablet mode It is suggested that you hold the center of the display panel while rotating the display panel User s Manual 2 5 ...

Страница 30: ...regulatory label of the unit Failure to do so might result in a fire or electric shock possibly resulting in serious injury Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so might result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety...

Страница 31: ...tailed precautions and handling instructions 1 Connect the power cord to the AC adaptor Figure 2 3 Connecting the power cord to the AC adaptor 2 pin plug Figure 2 4 Connecting the power cord to the AC adaptor 3 pin plug Either a 2 pin or 3 pin adaptor cord is included with the computer depending on the model 2 Plug the power cord into a live wall outlet User s Manual 2 7 ...

Страница 32: ...DC output plug Turning on the power This section describes how to turn on the power The Power indicator indicates the status Refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be adjusted during Windows Setup Do not touch the display screen while turning on...

Страница 33: ...r keyboard You can pin your favorite apps to the Start menu as tiles in grid like pattern and also group them Tiles show you dynamic information from apps without having to open them Windows taskbar By default the bottom of the desktop is Windows taskbar You can see all of your currently running apps on the Windows taskbar Task view Task view is launched from Windows taskbar at the bottom of the s...

Страница 34: ...n pin it to the Start menu as a tile by right clicking on Settings and selecting Pin to Start Windows Store Although many apps are pre installed in your computer you can also download many others from the Windows Store You can search for and browse thousands of apps all grouped into easy to find categories there Windows Hello Windows Hello is a more personal and secure way to sign in to your Windo...

Страница 35: ...ibernation Mode Shut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the main screen of the operating system the next time it is turned on 1 If you have entered data either save it to the internal storage drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power ...

Страница 36: ...computer This includes turning off any wireless communication functionalities and canceling settings that reactivate the computer automatically such as a timer recording function Failure to shut down the computer in this way might allow the operating system to reactivate and run pre programmed tasks or preserve unsaved data which might interfere with aviation or other systems possibly causing seri...

Страница 37: ... then select Sleep Close the display panel Note that this feature must be enabled within the Power Options Press the power button Note that this feature must be enabled within the Power Options When you turn the power back on you can continue where you left off when you shut down the computer When the computer is in Sleep Mode the Power indicator blinks white If you are operating the computer on b...

Страница 38: ...the computer Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature Allows the use of the panel power off feature Starting Hibernation Mode To enter Hibernation Mode click Start Power and then select Hibernate To show Hibernate in Power menu set up according to the following steps 1 Click Start Windows ...

Страница 39: ...in this section Creating Recovery Media Restoring the pre installed software from your created Recovery Media Restoring the pre installed software from the Recovery Partition If you choose TOSHIBA Maintenance Utility to erase the internal storage drive all data including the operating system and recovery partition will be deleted In that case you cannot create recovery media or restore the pre ins...

Страница 40: ...rent media onto which the recovery image can be copied including disc media and USB Flash Memory Some of the disc media might not be compatible with the optical disc drive connected to your computer You should therefore verify that the optical disc drive supports the blank media you have chosen before proceeding USB Flash Memory will be formatted and all the data in the USB Flash Memory will be lo...

Страница 41: ...her information 2 In the TOSHIBA Setup Utility screen select Advanced System Configuration Boot Mode Note Please skip the following contents if you cannot find the Boot Mode option in your system 3 Select UEFI Boot Default If you create a recovery image using advanced recovery tools from Control Panel make sure to use the default Boot Mode option UEFI Boot in the TOSHIBA Setup Utility before resto...

Страница 42: ...e partitions on your internal storage drive you might find that it becomes impossible to set up your computer Make sure that the AC adaptor is connected during the restoring process Do not close the display panel during the restoring process When you reinstall the Windows operating system the internal storage drive will be reformatted and all data will be lost If your model has fingerprint functio...

Страница 43: ...urface Front with the display closed The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel closed Left side The following figure shows the left side of the computer Figure 3 2 The left side of the computer 1 2 3 1 Thunderbolt 3 USB Type C port 3 Headphone Microphone jack 2 DC IN Battery indicator Thund...

Страница 44: ...e Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the Thunderbolt 3 USB Type C port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury DC IN Battery indicator The DC IN Battery indicator shows the con...

Страница 45: ...n has Sleep and Charge function Note that it is not possible to confirm the operation of all functions of all USB devices that are available Some functions associated with a specific device might not operate properly Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you wa...

Страница 46: ...derside The following figure shows the underside of the computer Ensure that the display is closed before the computer is turned over to avoid causing any damage Figure 3 5 The underside of the computer 1 2 2 1 Cooling vents 2 Stereo speakers Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and ...

Страница 47: ...nt of the computer with the display panel open 6 7 1 2 4 5 3 8 9 11 8 10 12 13 13 1 Infrared LED 8 Display hinges 2 Face recognition sensor 9 Keyboard 3 Infrared LED 10 Fingerprint Sensor 4 Web Camera LED 11 Touch Pad 5 Web Camera 12 Touch Pad control buttons 6 Microphones 13 Wireless communication antennas not shown 7 Display screen Provided with some models Product appearance depends on the mode...

Страница 48: ...hen enrolling your face to Windows Hello please make sure that there is no other face in preview of Windows Hello setup dialog While Face recognition sensor is capturing your face make sure that your face is in front of the sensor and you look directly at it Web Camera LED The Web Camera LED glows when the Web Camera is operating Web Camera Web Camera is a device that allows you to record video or...

Страница 49: ...ction for details Fingerprint Sensor This sensor enables you to enroll and sign in with a fingerprint in Windows Hello For more information refer to the on screen instructions in Windows Hello Some models are equipped with a Fingerprint Sensor Touch Pad The Touch Pad located in the palm rest is used to control the movement of the mouse pointer To use the Touch Pad simply touch and move your finger...

Страница 50: ...read the following information before using the computer Figure 3 7 Magnets location The computer contains magnets that might interfere with pacemakers defibrillators or other medical devices If you wear a pacemaker keep separation between your medical device and the computer If you suspect that the computer is interfering with your medical device discontinue use and consult your physician for inf...

Страница 51: ... capacity of the internal storage drive varies depending on the model Note that part of the internal storage drive overall capacity is reserved as administration space Your computer is equipped with a Solid State Drive SSD In this manual the word internal storage drive refers to SSD unless otherwise stated SSD is a large capacity storage device which uses Solid State Memory in place of a magnetic ...

Страница 52: ...erly you should contact your reseller or dealer No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge stops and the DC IN Battery indicator goes out When the temperature of the battery pack falls to a normal range charging will resume This process occurs regardless of whether the computer s power is on or off Power...

Страница 53: ...move the AC adaptor from the computer when using it held in your forearm Do not use the computer while walking or driving a car Do not drop the computer or apply excessive impact to it Do not leave the computer in a car or similar environment where it is exposed to direct sunlight Do not block the cooling vents when using the computer held in your forearm Changing the screen orientation When opera...

Страница 54: ...to satisfy RF exposure compliance In the Portrait mode some drivers utilities might not perform install and uninstall operation If it occurs switch to the Landscape mode to proceed Using the Touch Screen You can use your finger to manipulate icons buttons menu items the on screen keyboard and other items on the touch screen Tap Simply tap your finger once on the touch screen to activate an item su...

Страница 55: ...uch screen gestures to interact with Windows operating system refer to Tips in the Start menu Do not press or push with excess force on the touch screen Do not apply excess force when cleaning the touch screen Never touch the screen with a sharp object such as a ball point pen which might scratch or damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sens...

Страница 56: ... Quickly move in with three fingers together from the edge of the Touch Pad without pausing when you first touch it Swipe from the top edge shows the desktop Swipe from the bottom edge views all your open apps in task view Swipe from the left or right edge switches between your open apps Slide your fingers slowly across the Touch Pad to flip through them all Do not put items on the Touch Pad surfa...

Страница 57: ... sketches in applications that support eraser function By default the lower button functions as eraser Pen tip You can use pen tip to operate same like as by your finger You can choose to enable disable the Side buttons function in Pen Options To access it click Start Windows System Control panel Hardware and Sound Pen and Touch Pen Options Observe the following precautions on the handling of the ...

Страница 58: ...to clean the Stylus Pen Do not use volatile liquids such as alcohol thinner or petroleum benzine to clean the Stylus Pen Do not apply excessive force to the Stylus Pen tip as a bent or deformed pen tip can cause a malfunction Keep the small parts of the Stylus Pen such as the pen tip or the knob of the Side buttons away from infants and small children to prevent the accidental ingestion by them Do...

Страница 59: ... the screen and hold until a white circle appears Lift the Stylus pen to open a pop up menu or execute a specific action Drag Touch the Stylus Pen on the screen Without lifting the Stylus Pen drag it across the screen to select text or objects Drag and drop Touch the Stylus Pen on the screen to select an object Without lifting the Stylus Pen drag it across the screen Lift the Stylus Pen to drop th...

Страница 60: ...set from a TOSHIBA authorized dealer Always use the refills delivered with the Stylus Pen Use of an incompatible refill could cause a malfunction or characteristic deterioration A short and worn pen tip is difficult to pull out Replace the pen tip with a refill before it becomes too short to remove You can buy replacement pen sets from your TOSHIBA authorized dealer The Keyboard The number of keys...

Страница 61: ...keyboard Function keys let you enable or disable certain features of the computer The functions can be performed by pressing the associated function keys Key Combination Function FN F1 Enters Lock computer mode To restore your desktop you need to log on again FN F2 Switches between the power plans FN F3 Switches the system to Sleep Mode FN F4 Switches the system to Hibernation Mode FN F5 Changes t...

Страница 62: ... playback volume of the computer FN Space Changes the display resolution FN S Allows you to search your computer the web or within an app FN Z Toggles the mode of the keyboard backlight between Timer On and Off To set up the brightness click Start TOSHIBA TOSHIBA Settings Click Keyboard tab and select a level under Keyboard Backlight Brightness Control To set up the timer launch the BIOS setup uti...

Страница 63: ... enrollment you might need to touch and lift your finger on the sensor repeatedly until setup is complete Follow the on screen instructions to finish the setup By enrolling the ID and password onto the fingerprint authentication feature it is no longer necessary to input the password from the keyboard Fingerprint feature enables you to Sign in to Windows Unlock the password protected screen saver ...

Страница 64: ...ty is a common cause of sensor failures especially when the weather is dry Clean the sensor with a lint free cloth Do not use detergent or any other chemicals to clean the sensor Avoid the following finger conditions for enrollment or recognition as they might result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate Soaked or swollen finger for example as might...

Страница 65: ...on and the real time clock and calendar will stop working You can change the Real Time Clock settings in the TOSHIBA Setup Utility Refer to Real Time Clock for further information Care and use of the battery pack This section provides the important safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautio...

Страница 66: ... idle whether you make heavy use of external devices powered by the computer or if the computer s internal storage drive is being accessed frequently by an application The battery might not be charged depending on how the computer is being used and the charge of battery decreases and battery might not be fully charged sometimes If AC adapter is connected via USB Type C adapter battery charging tim...

Страница 67: ...ased on this together with the current power consumption Be aware that the actual remaining operating time might differ slightly from the calculated time With repeated discharges and recharges the battery capacity will gradually decrease In view of this it is noted that an often used older battery will not operate for as long as a new battery even when both are fully charged Maximizing battery ope...

Страница 68: ...ive minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged However if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to the Thunderbolt 3 USB Type C port of the computer and to a wall outlet that is supplying powe...

Страница 69: ...t supported If AC adapter is connected via USB Type C adapter battery charging time might become longer Do not connect other USB Type C adapter to USB Type C port of USB Type C adapter USB C to HDMI Adapter This adapter provides USB Type C port Power Delivery Charging and HDMI out port 1 2 1 HDMI out port 2 USB Type C port Power Delivery Charging The output resolution of HDMI out port on this adap...

Страница 70: ...t 1 3 2 1 USB 3 0 port 3 USB Type C port Power Delivery Charging 2 HDMI out port The output resolution of HDMI out port on this adapter is up to 3840x2160 30Hz The USB Type C port Power Delivery Charging on this adapter is used for connecting AC adaptor only USB data transmission is not supported by this port User s Manual 4 18 ...

Страница 71: ...n this adapter is up to 1920x1200 60Hz Do not use the HDMI out port and RGB monitor port simultaneously The USB Type C port Power Delivery Charging on this adapter is used for connecting an AC adaptor only USB data transmission is not supported by this port USB C to Ethernet LAN Adapter This adapter provides USB Type C port Power Delivery Charging and LAN jack 2 1 1 LAN jack 2 USB Type C port Powe...

Страница 72: ... Type C port The USB Type C adapter provides you with a USB Type C port which enables you to connect the AC adaptor when you want to charge the battery or operate from AC power 1 Connect the power cord to the AC adaptor 2 Connect the DC output plug of the AC adaptor to the USB Type C port on the USB Type C adapter 3 Plug the power cord into a live wall outlet 4 Connect the USB Type C adapter to th...

Страница 73: ...er to the Thunderbolt 3 USB Type C port on your computer 2 Plug one end of the HDMI cable into the HDMI in port of the HDMI display device 3 Turn the HDMI display device s power on 4 Plug the other end of the HDMI cable into the HDMI out port on USB Type C adapter Figure 4 9 Connecting to the HDMI out port on USB Type C adapter 1 3 4 2 1 Thunderbolt 3 USB Type C port 3 HDMI out port 2 USB Type C a...

Страница 74: ...pter To connect an external analog monitor do the following 1 Connect the USB Type C adapter to the Thunderbolt 3 USB Type C port on your computer 2 Plug one end of the RGB cable into the RGB port of the external RGB monitor 3 Turn the external monitor s power on 4 Plug the other end of the RGB cable to the RGB monitor port on the USB Type C adapter There are no fastening screws for an external mo...

Страница 75: ... mode Do not re connect disconnect the AC adaptor from USB Type C adapter when using the Wake up on LAN function The Link speed 10 100 1000 megabits per second changes automatically depending on the network conditions connected device cable or noise and so on LAN cable types The computer must be configured properly before connecting to a LAN Logging onto a LAN using the computer s default settings...

Страница 76: ...igure 4 11 Connecting the LAN cable 1 2 3 4 1 Thunderbolt 3 USB Type C port 3 LAN jack 2 USB Type C adapter 4 LAN cable USB Type C adapter appearance varies depend on the model you purchased 3 Plug the other end of the cable into a LAN hub connector or router Check with your LAN administrator and hardware or software vendor before using or configuring a network connection Wireless display Your com...

Страница 77: ... The computer has a security lock slot into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from product to product Refer to the instructions for the product you are using for more information If a big security lock is used computer chassis will be lifted up your finger might be hurt o...

Страница 78: ...phones move the Speakers slider To adjust the volume level of an application that you are using move the slider for the corresponding application Microphone Level To change the microphone recording level do the following 1 Right click on the speaker icon on the Windows Taskbar and select Recording devices from the sub menu 2 Select Microphone Array and click Properties 3 On the Levels tab move the...

Страница 79: ...k Start DTS Inc DTS Studio Sound U S patents apply to this product See http patents dts com Manufactured under license from DTS Licensing Limited Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager To launch the Realtek HD Audio Manager Click Start Windows System Control Panel Hardware and Sound Realtek HD Audio Manager When you first laun...

Страница 80: ...to the headphone microphone combo jack 2 Double click on the circle button in the right side of the Realtek HD Audio Manager main screen 3 Select one from the device list for the device you plugged into Video mode Video mode settings are configured via the Display dialog To open the Display dialog click Start Settings System Display If you are running some applications for example a 3D application...

Страница 81: ...ting system To run TOSHIBA Settings click Start TOSHIBA TOSHIBA Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or change certain settings back to their default values eco Utility Allows you to manage the power consumption of your computer USB Charge Allows you to manage USB Charge features Keyboard Allo...

Страница 82: ... is recommended using the computer with AC adaptor connected as the battery operating time is comparatively short in this mode Depending on the usage situation the life cycle of the battery might not be extended properly To access this utility click Start TOSHIBA TOSHIBA Settings eco Utility For details on eco Utility click Please click here for more information before you use eco Utility in this ...

Страница 83: ...us power DC5V function that interfaces with the power ON OFF of the computer might always be in an operational state When there is a current overflow of the external devices connected to the compatible ports USB bus power DC5V supply might be stopped for safety reasons When Sleep and Charge function is enabled the USB Wakeup function might not work for compatible ports In that case if there is a U...

Страница 84: ...ing battery life by moving the slider bar If the remaining battery life falls below the setting the Sleep and Charge function is stopped This setting is only available when the Function under Battery Mode is enabled System ON CDP Charge This function enable disable CDP Charging Downstream Port to use rapid USB charge while the computer is powered on When System ON CDP Charge Mode is enabled your c...

Страница 85: ...tication might be required to validate user rights when using System Password to delete or change passwords and so on Set button Click this button to register a password After a password is set you are prompted to enter it when you start the computer After you set the password a dialog box appears asking whether you want to save it to other media If you forget the password you can open the passwor...

Страница 86: ...r Password Specify restrictions for general users Starting the computer using a password If you have already registered a user password there is one way to start the computer Enter the password manually The password is necessary if the computer was shut down in Hibernation mode boot mode or Restart It is not needed in Sleep mode To enter a password manually do the following 1 Turn on the power as ...

Страница 87: ...bled the log will be sent to TOSHIBA periodically The transmission is completely anonymous since no personal identifiable information is collected To access this utility click Start TOSHIBA Service Station The following tabs might be provided Home Allows you to view current system power consumption and temperature of your computer Software Updates Allows you to check available software updates and...

Страница 88: ... delete the data from the external hard disk drive disconnect it from your computer To access this utility 1 Go to Settings and click Update Security Recovery 2 Click Restart now under Advanced startup 3 Click Troubleshoot TOSHIBA Maintenance Utility If you select the deletion method and continue with the operation you will lose all data including the operating system and recovery partition on the...

Страница 89: ...lectronic components from abnormal conditions such as a voltage overload from the AC adaptor This can be specified in the Power Options Battery save mode 1 This feature lets you configure the computer in order to save battery power This can be specified in the Power Options Panel power on off 1 This feature automatically turns power to the computer off when the display panel is closed and turns it...

Страница 90: ...the computer Heat dispersal 1 To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lower...

Страница 91: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Страница 92: ...racters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you ...

Страница 93: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Страница 94: ...ng System instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems might occur in...

Страница 95: ...ons section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton clo...

Страница 96: ...y the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Check the Power saver option under Create a power plan in the Power Options Real Time Clock Problem Procedure The BIOS setting and system date time are lost The lasting time of the Real Time Clock RTC has run out You must set the date and time in the TO...

Страница 97: ... dealer Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Refer to your software documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the k...

Страница 98: ...rity Options setting under Change Boot Order within the TOSHIBA Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the condition of your files and the internal storage drive Refer to the operating system s documentation or online Help File for further information on operating and using...

Страница 99: ...the speed setting within the Mouse Control utility 1 To access this utility click Start Windows System Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the mouse pointer speed as required and click OK The reaction of Touch Pad is either too sensitive or not sensitive enough Adjust the touch sensitivity To access it click Start Windows ...

Страница 100: ...slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Start Windows System Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the mouse pointer speed as required and click OK The mouse pointer moves erratically The elements of the mouse responsible for de...

Страница 101: ...that 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the information in this section also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a fr...

Страница 102: ... following methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function cannot be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery discharges d...

Страница 103: ...or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you might be experiencing feedback from either the internal microphone or...

Страница 104: ...do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor might not display when turned on again If this occurs press the function key to reset ...

Страница 105: ...nistrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer The built in Bluetooth hardwa...

Страница 106: ...n supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current ...

Страница 107: ...15 4 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maxim...

Страница 108: ...nds KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250 V or 1 15P 125 V and three pin plug configuration must be 6 1...

Страница 109: ...y the appropriate agency Italy Approved by the appropriate agency Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum DSSS Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to The IEEE 802 11 Standard on Wireless LANs Revision a b g n b g n or Revision a b g n ac ...

Страница 110: ...e any questions about using Wireless LAN or Bluetooth Module visit http www pc support global toshiba com In Europe visit http www toshiba europe com computers tnt bluetooth htm Wireless devices and your health Wireless products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by wireless products however is far much less than the electromagnetic ene...

Страница 111: ... medical device when using any wireless functionality Always turn off wireless functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors Radio waves can cause malfunction of such equipment possibly resulting in serious injury It might not be possible to make a network connection to a specified network name using the ad hoc network fun...

Страница 112: ...placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the radio that might either absorb or reflect the radio signal Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range High power radars are allocated as primary users i e priority users of th...

Страница 113: ...devices with these links being maintained even if the devices are not within a line of sight of each other Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product This product complies with the following radio frequency and safety standards Europe Restric...

Страница 114: ... with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and resources accounting systems Permitted to use SRD for other purposes for outdoor applications only when the installation height is not exceeding 10m above the ground surface 3 Maximum 100mW 20dBm EI...

Страница 115: ...ecurity systems 3 Maximum EIRP density is 10mW MHz Maximum 100mW 20dBm EIRP Indoor applications is permitted to use Ukraine Limited implementation EIRP 100mW 20dBm with built in antenna s maximum gain is 6dBi Restrictions for Use of 5725 5875MHz Frequencies in Europe Russian Federation Limited implementation When duty cycle is 0 1 or using LBT Listen Before Talk technology Antenna height should no...

Страница 116: ...this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme à la norme CNR 247 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce dispositif doit accepter tout brouillage reçu...

Страница 117: ...refer to the computer user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca Caution Radio Frequency Interference Requirements This de...

Страница 118: ... power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low power radio station 1 Important notice The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power...

Страница 119: ...1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 1 The interference range of this equipment is less than 10 m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5 GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This devic...

Страница 120: ...on is enabled by default and in a situation where no system administrator presents it is strongly recommended that you turn off the AMT function before connecting to a network If the AMT function is NOT turned off there is a danger that the management of AMT function will be abused by other parties which possibly lead to the leak of sensitive and or proprietary information data loss HDD SSD erasur...

Страница 121: ...on the US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Corresponding number key SHIFT key a number key 1 2 3 4 5 6 7 8 9 0 3 Select Intel R AMT Configuration and press the Enter key 4 Select Manageability Features Selection and press the Enter key 5 Select Disabled and press the Enter key 6 Press the Y key an...

Страница 122: ...the network LAN Enable Disable items to be no longer changeable in BIOS setup utility Consult with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for models equipped with the AMT function is 16 64 MB less than that of models not equipped with the AMT function The amount of the difference depends on the amount of memory inst...

Страница 123: ... meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 86 F or 25 C 77 F at high altitude all temperature references are approximate and might vary depending on the specific computer model contact TOSHIBA support for details CPU performance might also vary from specifications due to design configuration Under some conditions your computer product ...

Страница 124: ...ttery pack see the accessories information that is shipped with your computer Internal Storage Drive Capacity 1 Gigabyte GB means 109 1 000 000 000 bytes using powers of 10 The computer operating system however reports storage capacity using powers of 2 for the definition of 1 GB 230 1 073 741 824 bytes and therefore shows less storage capacity Available storage capacity will also be less if the p...

Страница 125: ...ransmission speed is lower than the theoretical maximum speed Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media User s Manual 7 19 ...

Страница 126: ...f 5 8 screen 3 7 Documentation list 2 1 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 9 K Keyboard function keys 4 9 Function keys F1 F12 4 9 problems 6 7 Windows special keys 4 11 L LAN cable types 4 23 connecting 4 23 LAN jack 4 23 M Moving the computer 1 18 P Password power on 5 9 Starting the computer by pass...

Страница 127: ...8 Internal display panel 6 7 Keyboard 6 7 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 TOSHIBA support 6 16 Touch Pad 6 8 USB device 6 11 USB mouse 6 9 R Recovery hard disk drive 2 18 Recovery Media 2 17 S Security lock 4 25 Sleep Mode setting 2 12 System automatic 5 9 Sound system problems 6 13 T Touch Screen 4 2 U USB device problems 6 11 V Video mode 4 28 W Web Cam...

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