23
If you need further assistance
5.375 x 8.375 ver 3.1
Audio issue(s)
Other issue(s)
If you need further assistance
If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
Problem(s)
Solution(s)
There is no sound coming from
my external audio device
connected to the port replicator
Check that the Mute all/Mute checkboxes in Windows
®
are not selected.
To locate these settings, double-click the speaker icon in your Windows
®
system tray/notification area.
Close your media player application, if it is running. Wait approximately
10-15 seconds for the operating system to recognize the audio device
connected to the port replicator, and then restart your media player
application.
The audio port on the port replicator may be disabled. To enable the port,
follow the instructions in “Configuring audio ports” on page 18.
There is no sound coming from
the internal speakers of my
docked computer, or from the
headphones/headset connected
directly to my docked computer
Check that the Mute all/Mute checkboxes in Windows
®
are not selected.
To locate these settings, double-click the speaker icon in your Windows
®
system tray/notification area.
By default, the internal speakers and audio ports on the computer are
disabled when the computer is docked in the port replicator. To enable the
speakers or ports, follow the instructions in “Configuring audio ports” on
page 18.
After I undocked my computer, I
discovered there is no sound
coming from my computer's
internal speakers or from the
headphones/headset connected
to my computer.
Check that the Mute all/Mute checkboxes in Windows
®
are not selected.
To locate these settings, double-click the speaker icon in your Windows
®
system tray/notification area.
Close your media player application, if it is running. Wait approximately
10-15 seconds for the operating system to recognize the audio device
connected to the computer, and then restart your media player
application.
Problem(s)
Solution(s)
My audio device does not appear
in the Windows Device Manager
The devices connected to the port replicator’s audio ports appear as USB
devices in Windows Device Manager.
