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TWAIN and File Downloader Errors 263
TWAIN and File Downloader Errors
This chapter describes the most common TWAIN and File Downloader errors and provides
steps to resolve the conditions. If the problem persists after you have followed all of the steps,
make sure to note the name of the application you were using, what you were trying to do, and
any error messages — and then contact a authorized dealer for further assistance.
Please refer to the README file for TWAIN driver and File Downloader about the problems that
are not described here.
TWAIN Driver and File Downloader Error Conditions
Refer to the corrective action for the following error conditions.
P.263 “Cannot Find the Device”
P.263 “Cannot Connect to the Device Found by Discovery”
P.264 “Cannot Acquire Document”
P.264 “Saved as Single Page TIFF Files Even Though You Select Multi Page TIFF Format”
P.264 “Cannot Open TIFF File Saved Using File Downloader”
P.264 “Cannot Change Resolution by Shrink To Half”
P.265 “Cannot Acquire Multi page Document”
Cannot Find the Device
Problem Description:
Cannot find this equipment using the Local Discovery or Network Discovery feature.
Corrective Action:
Confirm the following statements:
y The equipment and your computer is correctly connected to the TCP/IP network.
y The default gateway setting is correctly set up if the equipment is connected to a different
subnet.
The TWAIN Driver and File Downloader do not support the GL-1010 or GL-1020 controller.
These devices cannot be found by the Discovery function.
Cannot Connect to the Device Found by Discovery
Problem Description:
The Local Discovery finds the device, but you cannot connect to it.
Corrective Action:
1. Make sure Microsoft Internet Explorer 5.5 or later is installed.
2. Make sure the Proxy settings on the Microsoft Internet Explorer have been set correctly so
that it can connect to the device.
3. Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode,
change it to the on-line mode.
It also fails to connect to the device when too many computers connect to the device at the
same time. Please try again later.