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3 TROUBLESHOOTING

46    Scanning Problems

Scanning Problems

This section describes troubleshooting for using scan data.

„

The scanned data cannot be saved in the specified location

Problem Description

I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the 
data is not saved in the specified location.

Corrective Action

Check the following points:

[SCAN TO SMB]

y

The network path to the folder where you want to store the scanned data is correctly specified.

y

The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

y

The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the 

Configuration and Setup

.

[SCAN TO FTP]

y

The path to the folder in the FTP server where you want to store the scanned data is correctly specified.

y

The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

y

The FTP server is operating properly.

y

The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option, 
refer to the 

Configuration and Setup

.

[SCAN TO MAILBOX]

y

The mailbox name specified in the [MAILBOX NAME] box is correct.

To find information about troubleshooting other than the above, refer to the 

Troubleshooting Guide

.

Содержание e-studio 4520c Series

Страница 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Operator s Manual with GA 1211 Series with GA 1310 Series ...

Страница 2: ...ION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein ...

Страница 3: ...rating System y The official name of Windows Vista is Microsoft Windows Vista Operating System y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System y Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries y Apple AppleTalk Macintosh Mac Mac OS Safari...

Страница 4: ......

Страница 5: ...ities CD ROM 18 Chapter 2 GA 1211 GA 1310 SPECIFIC FUNCTIONS Operations from the Control Panel 20 Turning power off Shutdown 20 MENU 20 SCAN 21 USER FUNCTIONS 32 TopAccess USER Mode 35 Launching TopAccess from the WebTools home page 35 Registering or editing GA 1211 GA 1310 specific private templates 35 TopAccess ADMIN Mode 43 Registering or editing GA 1211 GA 1310 specific public templates 43 Not...

Страница 6: ...4 CONTENTS ...

Страница 7: ...series Operations from the Control Panel 6 COPY 6 SCAN 6 PRINT 7 FAX 7 USER FUNCTIONS 8 JOB STATUS 9 INTERRUPT 10 TopAccess USER Mode 11 Launching TopAccess 11 TopAccess top page 11 Registering from TopAccess 12 TopAccess ADMIN Mode 14 Setting up from TopAccess 14 Maintaining from TopAccess 17 Registering from TopAccess 17 Software Included in the e STUDIO Client Utilities CD ROM 18 ...

Страница 8: ...owing related to the COPY button cannot be used when the controller is connected to the equipment y The COPY FILE function for copying originals and storing the data in the shared folder or a specified network folder at the same time To learn more about STORE TO E FILING refer to the e Filing Guide SCAN The following related to the SCAN button cannot be used when the controller is connected to the...

Страница 9: ...uttons for pausing resuming jobs in the list y The MOVE button for changing the order of the jobs by moving them within the list y The EDIT button for changing the number of copies to print For details on the PRINT screen refer to the Printing Guide FAX The following related to the FAX button cannot be used when the controller is connected to the equipment y The FAX FILE function for sending origi...

Страница 10: ...refer to the MFP Management Guide ADMIN menu in USER FUNCTIONS The following related to the ADMIN menu cannot be used when the controller is connected to the equipment y The FILE setting that allows you to automatically delete files stored by the Scan to File operation y The WIRELESS SETTINGS menu that allows you to set up the equipment for wireless networks y The BLUETOOTH SETTINGS menu that allo...

Страница 11: ...STATUS The following related to the PRINT JOB STATUS screen cannot be used when the controller is connected to the equipment y The PAUSE RESUME buttons for pausing resuming jobs in the list y The MOVE button for changing the order of the jobs by moving them within the list For details on the PRINT JOB STATUS screen refer to the Printing Guide y IPv6 y IPX SPX y NETWARE y SMB y APPLETALK y ETHERNET...

Страница 12: ...rom the Control Panel INTERRUPT The INTERRUPT button on the control panel cannot be used while printing is in progress when the controller is connected to the equipment For details on the INTERRUPT button refer to the Copying Guide ...

Страница 13: ... to the equipment y Launching TopAccess by using the TopAccessDocMon link y Launching TopAccess from Network Map Windows Vista The operation for launching TopAccess differs depending on the equipment with or without the controller For instructions on how to launch TopAccess on the equipment with the controller see the following section P 35 Launching TopAccess from the WebTools home page TopAccess...

Страница 14: ...rivate template agents cannot be used when the controller is connected to the equipment y The Copy agent cannot be combined with the Save as file agent y The Fax InternetFax agent cannot be combined with any other agents e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller or e STUDIO4520C Pro series e STUDIO6530C Pro series e STUDIO4520C series e STUDIO6530C series e STU...

Страница 15: ...private templates Furthermore the data destination of the Save as file agent is fixed to Save to USB Media Setting up mailboxes Creating a Forward mailbox combined with the Save as file agent is unavailable when the controller is connected to the equipment For details on the mailbox setting refer to the TopAccess Guide e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller ...

Страница 16: ...navailable when the controller is connected to the equipment y Save as file y Printer y ICC Profile For details on the Setup page refer to the TopAccess Guide Setting up Network settings The following provided for the Network submenu are unavailable when the controller is connected to the equipment e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller or e STUDIO4520C Pro ...

Страница 17: ...t y Certificate for Wireless LAN y Certificate for IP SEC y Certificate for IEEE802 1X e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller or e STUDIO4520C Pro series e STUDIO6530C Pro series y Enable SNMP V3 y SNMP V3 User Information Number y Enable SNMP V3 Trap y SNMP V3 Trap User Name y SNMP V3 Trap Authentication Protocol y SNMP V3 Trap Privacy Protocol y IPX Trap A...

Страница 18: ...s connected to the equipment y Raw TCP Print y LPD Print y IPP Print y FTP Print y NetWare Print To learn more about Email Print refer to the TopAccess Guide e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller or e STUDIO4520C Pro series e STUDIO6530C Pro series e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller or e STUDIO4520C Pro series e S...

Страница 19: ... for private templates For details see the following section P 12 Registering private templates Registering Fax and Internet Fax received forward Creating a Forward mailbox combined with the Save as file agent is unavailable when the controller is connected to the equipment For details on the mailbox setting refer to the TopAccess Guide e STUDIO4520C series e STUDIO6530C series e STUDIO machine wi...

Страница 20: ...nual for TWAIN Driver File Downloader y For details on the e Filing Backup Restore Utility refer to the Operator s Manual for Backup Restore Utility e STUDIO4520C series e STUDIO6530C series e STUDIO machine with the controller or e STUDIO4520C Pro series e STUDIO6530C Pro series Client software for the print functions PCL 6 printer driver Yes No PS3 printer driver Yes No XPS printer driver Yes No...

Страница 21: ... to the e STUDIO6530C series Operations from the Control Panel 20 Turning power off Shutdown 20 MENU 20 SCAN 21 USER FUNCTIONS 32 TopAccess USER Mode 35 Launching TopAccess from the WebTools home page 35 Registering or editing GA 1211 GA 1310 specific private templates 35 TopAccess ADMIN Mode 43 Registering or editing GA 1211 GA 1310 specific public templates 43 Notice on the department management...

Страница 22: ...n how to shut down the equipment refer to the Quick Start Guide MENU When you press the MENU button on the control panel the MENU screen is displayed on the touch panel The following button is added in this screen 1 Fiery When you press Fiery the FIERY SETTING screen is displayed on the touch panel In this screen you can view the job list and job logs You can also make settings for the controller ...

Страница 23: ...ou to use the GA 1211 GA 1310 specific scan functions To learn more about them see the following section P 25 Scan to SMB FTP OTHER For instructions on how to perform Scan to e Filing and Scan to E mail refer to the Scanning Guide Scan to USB The Scan to USB function sends and stores scans to a USB storage device y To store data in a USB storage device the Save to USB Media setting must be enabled...

Страница 24: ...lect the scan function For instructions on how to preview your scans refer to the Scanning Guide 2 On the control panel press the SCAN button to enter the SCAN menu 4 To store the scan in the USB storage device connect the device to the equipment and wait a few seconds Connect the USB storage device to the USB port To find out the location of the USB port on the equipment refer to the Quick Start ...

Страница 25: ...M PDF Press this button to store your scan as a slim PDF file This option is suitable when minimizing the file size is more important than the image quality This option is available only when FULL COLOR or GRAY SCALE is selected for the color mode setting TIFF Press this button to store your scan as a TIFF file JPEG Press this button to store your scan as a JPEG file This option is available only ...

Страница 26: ... scan preview is displayed y To cancel the operation press JOB CANCEL y To change the common settings press COMMON SETTING For details refer to the Scanning Guide The Reversing Automatic Document Feeder is optional for the e STUDIO4520C Series y When the equipment has scanned more than 1000 pages in a job the The number of originals exceeds the limits Will you save stored originals message appears...

Страница 27: ...ls on the job management tools refer to the Utilities y SCAN TO MAILBOX to a mailbox in the controller For instructions on how to create mailboxes in the controller or to handle scanned data in mailboxes refer to the Utilities To use the GA 1211 GA 1310 specific scan functions SMB FTP OTHER and the Fiery Remote Scan utility the e Filing function provided in the TopAccess administrator mode must be...

Страница 28: ...rs scanned folder in the computer named Client01 enter Client01 users scanned LOGIN USER NAME Press this button to enter the user name to access the network folder if required PASSWORD Press this button to enter the password for accessing the network folder if required DOCUMENT NAME Press this button to change the document name The document name can consist of a maximum of 31 characters When you p...

Страница 29: ...ocument name The document name can consist of a maximum of 31 characters When you press each button the on screen keyboard is displayed Enter a value using the keyboard and digital keys and press OK to set the entry FILE FORMAT y PDF Press this button to store your scan as a PDF file y TIFF Press this button to store your scan as a TIFF file y JPEG Press this button to store your scan as a JPEG fi...

Страница 30: ...Press this button to enter the mailbox name where you want to store the scanned data DOCUMENT NAME Press this button to change the document name The document name can consist of a maximum of 31 characters When you press each button the on screen keyboard is displayed Enter a value using the keyboard and digital keys and press OK to set the entry 9 When the SMB FTP OTHER menu reappears press OK ...

Страница 31: ...een selected the following screen appears The GA 1211 GA 1310 specific scan functions cannot be selected with any other scan functions of e FILING USB and E MAIL 10 Press SCAN y To scan 2 sided documents or change settings such as Color Mode and Resolution press COMMON SETTING For details refer to the Scanning Guide y The AUTO COLOR option is unavailable for the GA 1211 GA 1310 specific scan funct...

Страница 32: ...ans press YES y When the temporary workspace is full on the equipment s hard disk the Not enough Work Space to store originals Will you save original s message appears If you want to save the scans press YES The available workspace can be viewed on the TopAccess Device tab y If the number of jobs waiting to store scans in the equipment s hard disk exceeds 20 a message appears to indicate that the ...

Страница 33: ...epending on the Role Based Access Control setting as follows y When File Share is OFF the SCAN TO SMB SCAN TO FTP and SCAN TO HOLD QUEUE buttons are unavailable y When e Filing is OFF the SCAN TO MAILBOX button is unavailable y When File Share and e Filing are OFF the GA 1211 GA 1310 specific scan menu is unavailable To learn more about the Role Based Access Control refer to the TopAccess Guide ...

Страница 34: ... The TCP IP settings are automatically set when the controller is installed If the TCP IP settings are changed the equipment cannot communicate with the controller Therefore you can confirm the TCP IP settings but you must not change the TCP IP settings 1 Press NETWORK in the ADMIN menu The NETWORK menu is displayed To display the ADMIN menu refer to the MFP Management Guide 2 Press IPv4 The IPv4 ...

Страница 35: ...hanged the equipment will be disabled to communicate with the controller Setting the HTTP network service This function allows you to enable or disable the HTTP network server service that provides the web based utility on the equipment such as TopAccess and the e Filing web utility 1 Press NETWORK in the ADMIN menu The NETWORK menu is displayed To display the ADMIN menu refer to the MFP Managemen...

Страница 36: ...ng TopAccess and the e Filing web utility or DISABLE to disable SSL for accessing TopAccess and the e Filing web utility When this option is enabled the data transferred between the equipment and client computers will be encrypted using a private key when operating TopAccess and the e Filing web utility y To enable SSL you must create a self signed certificate in the equipment or import a server c...

Страница 37: ...e or edit them For information for making private template groups or making private templates with other agents Copy Fax Internet Fax or Scan selected refer to the TopAccess Guide Registering or editing a private template 1 Click the Registration tab and the Template menu The Template Groups page is displayed 2 Click the group name link where you want to register or edit the private template y If ...

Страница 38: ...r click the defined template name to edit the template y If you select the private template that has not been defined the Template Properties page to select agents is displayed Proceed to Step 7 y If you select the defined private template that is not protected by a password the Template Properties page is displayed Proceed to Step 6 y If you select the defined private template that is protected b...

Страница 39: ...rator s password for the selected private template and click OK The Template Properties page is displayed 6 Click Edit to define or edit the template properties The Template Properties page to select agents is displayed 7 Select the SMB FTP OTHER check box and click Select Agent When you select the SMB FTP OTHER check box agents of Email Save as file and Store to e Filing are unavailable ...

Страница 40: ...this button to specify where the scanned document will be sent P 39 SMB FTP OTHER Setting Private template Scan Setting Click this button to specify how the document will be scanned for the SMB FTP OTHER agent P 41 Scan Setting Private template 9 After configuring the desired template properties click Save The template properties are registered 10 The template has been registered or edited You can...

Страница 41: ... will be displayed next to the icon in the touch panel You can enter up to 11 alphanumeric characters 4 User Name Enter the owner name of the template You can enter up to 30 alphanumeric characters 5 Automatic Start Select whether the automatic start function is enabled or disabled When this is enabled the operation will be automatically started when you press the template button from the TEMPLATE...

Страница 42: ...d data to ftp 10 10 70 101 user01 scan enter 10 10 70 101 user01 scan in this box 7 Login User Name Enter the login user name for the FTP server if required 8 Password Enter the login password for the FTP server if required 9 Hold Queue Select this check box to store the scan in the hold queue in the controller 10 MailBox Select this check box to store the scan in a mailbox in the controller 11 Ma...

Страница 43: ... to scan both sides of originals when the pages are printed vertically in the same direction and bound along the vertical side of the paper Duplex Tablet Select this option to scan both sides of originals with a vertical reversal to be bound along the horizontal side of the paper 3 Rotation Select how the scanned images will be rotated 4 Color Mode Select the color mode for scanning Black Select t...

Страница 44: ...will become 11 Contrast Select the contrast level of the scanned image Contrast can be adjusted in 9 levels The farther to the right that you set the value the higher the contrast level will become This is not available when Black or Gray is selected at the Color Mode box 12 Sharpness Select the sharpness level of the scanned image Sharpness can be adjusted in 9 levels The farther to the right tha...

Страница 45: ...cific private templates Notice on the department management user authentication If you change the following options from Enable to Disable or vice versa it is necessary to reboot the equipment by using the Reboot menu of TopAccess or by using the POWER button on the control panel y The department management option y The user authentication option y For instructions on how to reboot the equipment f...

Страница 46: ......

Страница 47: ...roubleshoot the problems that could occur while you are using the equipment with the GA 1211 or GA 1310 controller attached Scanning Problems 46 The scanned data cannot be saved in the specified location 46 Error Codes 47 Error codes on print jobs 47 ...

Страница 48: ...NAME and PASSWORD boxes are correct y The option to enable sending scan jobs over SMB is enabled For instructions on how to enable this option refer to the Configuration and Setup SCAN TO FTP y The path to the folder in the FTP server where you want to store the scanned data is correctly specified y The user name and password entered into the LOGIN USER NAME and PASSWORD boxes are correct y The FT...

Страница 49: ...following lists when you find an error code on the touch panel For instructions on how to display the LOG window refer to the Printing Guide Error codes on print jobs To find information about error codes other than the above refer to the Troubleshooting Guide Error Code Problem Description Corrective Action 4501 Job was canceled because the unacceptable paper size was specified Select the appropr...

Страница 50: ......

Страница 51: ... Network Path 40 O Omit Blank Page 42 Original Mode 42 Original Size 42 Outside Erase 42 P Panel Setting Private template 38 39 PASSWORD 26 27 Password 40 Picture 39 Preview 41 PRIMARY PORT NUMBER 34 R Resolution 41 Restricted Functions COPY menu 6 FAX menu 7 INTERRUPT button 10 JOB STATUS screen 9 PRINT menu 7 SCAN menu 6 Software 18 TopAccess administrator mode 14 TopAccess user mode 11 USER FUN...

Страница 52: ...50 INDEX ...

Страница 53: ...FC 5520C 6520C 6530C FC 2330C 2820C 2830C 3520C 3530C 4520C OME080104A0 ...

Страница 54: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Operator s Manual with GA 1211 Series with GA 1310 Series 2008 2009 TOSHIBA TEC CORPORATION All rights reserved R080620G0201 TTEC Ver01 2009 02 ...

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