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5-1

T

ROUBLESHOOTING

Chapter 5

Troubleshooting

This chapter provides tips to correct problems, should any occur. It also describes
how to contact TOSHIBA should you encounter problems that you cannot resolve.

Before you call Toshiba, please read the Before you call section in this chapter. Also
refer to the general troubleshooting advice at the beginning of the Troubleshooting
chapter in your computer's user manual.

If you can, add a cross-reference to the Before you call section.

NOTE: This chapter refers to the HW Setup diagnostic program. Some
computer models do not support all of these programs. Refer to your
computer's user manual.

Hardware checklist

This section discusses problems caused by your Port Replicator’s hardware. Basic
problems may occur in the following areas:

AC power

Power switch

Overheating power down

PS/2 keyboard

PS/2 mouse

Serial mouse

Printer

Monitor (External/DVI)

Sound system

USB

Modem

LAN

i.LINK (IEEE1394)

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Содержание Advanced Port Replicator III

Страница 1: ...TOSHIBA Advanced Port Replicator III User s Manual ...

Страница 2: ...tion However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks PS 2 is a trademark of International Business Machines Corporation Windows is a registered trademark of Microsoft Corporation Ethernet is a registered tradema...

Страница 3: ...er or an experienced radio TV technician for help WARNING Only peripherals complying with the FCC class B limits may be attached to this equipment Operation with non compliant peripher als or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception Shielded cables must be used between the external devices and the computer s parallel port external monitor...

Страница 4: ...e with the related European Directives ThepartyresponsibleforCE MarkingisTOSHIBAEurope Hammfelddamm8 41460Neuss Germany Network connection class A warning If this product is connected to a network only 1000BASE T mode Class A radiation limits will be observed in accordance with technical conventions This means that if the product will be used in a domestic environment other devices in the near sur...

Страница 5: ...Chapter 1 Introduction Equipmentchecklist 1 1 Features 1 1 Special features 1 3 Chapter 2 The Grand Tour Front 2 1 Right side 2 2 Back 2 3 Left side 2 5 AC adaptor 2 5 Chapter 3 Connections Connecting the Port Replicator 3 1 Connecting the AC adaptor 3 3 Disconnecting the Port Replicator 3 4 Security lock 3 5 ...

Страница 6: ...ing the USB diskette drive 4 4 Connecting the USB diskette drive 4 4 Disconnecting the USB diskette drive 4 5 i LINK IEEE1394 4 5 Precautions 4 5 Connecting 4 6 Disconnecting 4 6 Chapter 5 Troubleshooting Hardware checklist 5 1 TOSHIBAsupport 5 11 Before you call 5 11 Where to write 5 11 Appendix Specifications A 1 AC Power Cord and Connectors B 1 Index ...

Страница 7: ...pendix and an index Chapter 1 Introduction is an overview of the features of the Port Replicator and the AC adaptor Chapter 2 The Grand Tour describes devices and components Chapter 3 Connections describes how to connect and disconnect the Port Replicator to and from the computer Chapter 4 Communications includes instructions to use the following devices Modem LAN UniversalSerialBus USB2 0 andi LI...

Страница 8: ...ons identify ports dials and other parts of your Port Replicator The indicator panel also uses icons to identify components Messages Messages are used in this manual to bring important information to your attention Each type of message is identified as shown below CAUTION Pay attention A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or dam...

Страница 9: ... cord Advanced Port Replicator III User s Manual A Guide to Using Toshiba Product Features In addition to the ports available on the computer the Port Replicator provides audio line out and line in jacks and separate ports for the PS 2TM mouse and PS 2 keyboard The Port Replicator connects directly to the docking interface on the bottom of the computer The AC adaptor connects the Port Replicator t...

Страница 10: ... such as digital video cameras Externalmonitor 15 pin analogVGAportsupportsVESADDC2Bcompat ible functions DVI ADigitalVisualInterface DVI supportsDVI Dtype NOTE Depending on the computer connected to the Port Replicator you may be able to connect external monitors to the DVI port and the External monitor port and display screens on both monitors at the same time Communications Modem Amodemprovides...

Страница 11: ...f computer the operating system and the application being used Refer to the appropriate documentation for details Ring Wake Up When the Port Replicator is connected to a computer in standby mode this feature turns on the power when a wake upsignalisreceivedfromamodem WakeOnLAN When the Port Replicator is connected to a computer in standby or hibernation mode this feature turns on the power when a ...

Страница 12: ...1 4 User s manual I NTRODUCTION ...

Страница 13: ...The front and right side Computer This is the computer interface It connects directly to the connector computer s docking port Hooks Hooks secure the computer to the Port Replicator Pins Pins engage holes on the bottom of the computer to ensure a proper connection COMPUTER CONNECTOR EJECT SWITCH EJECT LED POWER SWITCH HOOKS EJECT LEVER SLIDE ADJUSTER PIN PIN HOOK PEN STAND PEN STAND CENTER MARK ...

Страница 14: ...to a center mark Right side Refer to Figure 2 1 for the location of items on the Port Replicator s right side Ejectswitch You can use the eject switch to enable hot undocking Press the eject switch to begin the computer s disconnect sequence When the eject LED goes out it is safe to disconnect the computer EjectLED Glows green during normal operation When the eject switch is pressed the eject LED ...

Страница 15: ...k A standard 3 5 mm mini line out jack enables connection of a stereo device for audio output PS 2 mouse port Use this port to connect a PS 2 compatible pointing device PS 2 keyboard port Use this port to connect a PS 2 keyboard Back LINE IN JACK LINE OUT JACK PARALLEL PORT PS 2 MOUSE PORT PS 2 KEYBOARD PORT USB PORTS DC IN 15V EXTERNAL MONITOR PORT SERIAL PORT SECURITY LOCK SLOT DVI PORT MODEM JA...

Страница 16: ... with an externalmonitor DVI port Connect a DVI monitor It supports DVI D type only Parallel port UsethisCentronics compatible 25 pinparallelportto connect a parallel printer or other parallel device It replaces the computer s parallel port Serial port Use this 9 pin port to connect serial devices such as an externalmodem serialmouseorserialprinter Itreplaces the computer s serial port Modem jack ...

Страница 17: ... items on the Port Replicator s left side Security lock This slot lets you attach a security cable to the Port slot Replicator to deter theft Attach one end of the cable to the Port Replicator and the other end to a desk or other large object Computer lock It prevents disconnection of the computer from the Port Replicator AC adaptor The AC adaptor converts AC power to DC power and reduces the volt...

Страница 18: ...2 6 User s manual T HE G RAND T OUR ...

Страница 19: ...e Port Replicator and or data contained in those To connect the Port Replicator follow the steps below 1 Check the distance from the back of the computer to the Port Replicator connector If necessary slide the adjuster forward so that it will be flush against the computer The computer corresponding to the position of the adjuster is as follows Refer to http www toshiba com about the model put on t...

Страница 20: ...from your computer s ports 3 Attach the cables to the Port Replicator s ports 4 Align the computer s connector and holes with the connector and pins on the PortReplicator 5 Press down on the computer to ensure a firm connection Figure 3 2 Connecting a notebook to the Port Replicator ...

Страница 21: ...tor Figure 3 3 Connecting the power code to the AC adaptor 2 Connect the AC adaptor to the Port Replicator Figure 3 4 Connecting the AC adaptor 3 Connect the power plug to a wall outlet CAUTION When you connect the AC adaptor to the Port Replicator always follow the steps in the exact order as described above Connect ing the power cable to a live electrical outlet should be the last step otherwise...

Страница 22: ...ork Turn off the computer s power in any mode boot suspend or hibernation Perform any software disconnect operation required by the operating system Press the eject switch CAUTION Make sure the Eject LED is out Do not try to disconnect the computer while the Eject LED is glowing 3 Pull the eject lever out towards you to disconnect the computer Figure 3 5 Disconnecting a notebook from the Port Repl...

Страница 23: ... disconnected from the Port Replicator while the security lock is secured 1 Attach one end of a cable to a desk or another heavy object 2 Set the computer lock NOTE There are two positions for the computer lock Back You can disconnect the computer from the Port Replicator Forward You cannot disconnect the computer from the Port Replicator 3 Insert the other end into the Port Replicator s security ...

Страница 24: ...3 6 User s Manual C ONNECTIONS ...

Страница 25: ... not work as expected Modem This section describes how to connect and disconnect a modem cable to the modemjack For more information refer to the computer s user manual and online help files CAUTIONS 1 In case of a electric storm unplug the modem cable from the telephone jack 2 Do not connect the modem to a digital telephone line A digital line will damage the modem Connecting To connect the modem...

Страница 26: ...tsupportGigabitEthernetLAN 1000BASE T the Port Replicator supports only Ethernet LAN 10BASE T and Fast Ethernet LAN 100BASE Tx CAUTION The computer must be configured properly before connect ing to a LAN Logging onto a LAN using the computer s default settings could cause a malfunction in LAN operation Check with your LAN administrator regarding set up procedures IfyouareusingGigabitEthernetLAN 10...

Страница 27: ...the LAN cable 3 Plug the other end of the cable into a LAN hub connector Check with your LAN administrator before connecting to a hub Disconnecting To disconnect the LAN cable follow the steps below CAUTION Before you disconnect the LAN cable make sure the com puter is not accessing data The green LED will glow when it is safe to disconnect 1 Pinch the lever on the connector in the Port Replicator...

Страница 28: ...kilobytediskettes Connecting the USB diskette drive To connect the drive plug the diskette drive connector into a USB port Refer to Figure4 3 NOTE Make sure the connector is upside down and properly aligned with the socket Do not try to force the connection doing so can damage the connecting pins Figure 4 3 Connecting the USB diskette drive to the computer NOTE If you connect the diskette drive af...

Страница 29: ...ives Opticaldiskdrives NOTE i LINK uses a four pin connector which does not carry electric current External devices will need their own power supply Precautions Make a back up of your data before transferring it to the computer There is a possibility that the original data will be damaged There is a particular risk that some frames will be deleted in the case of digital video transfer Do not trans...

Страница 30: ...not be guaranteed Use S100 S200 or S400 cables no longer than three meters Some devices might not support standby or automatic off functions Do not connect or disconnect an i LINK device while it is using an application or when the computer is automatically shutting it down to save power Data might be destroyed Disconnecting 1 Click the Unplug or Eject hardware icon on the Task Bar 2 Selecti LINK ...

Страница 31: ...bleshooting chapter in your computer s user manual If you can add a cross reference to the Before you call section NOTE This chapter refers to the HW Setup diagnostic program Some computer models do not support all of these programs Refer to your computer s user manual Hardware checklist This section discusses problems caused by your Port Replicator s hardware Basic problems may occur in the follo...

Страница 32: ...r s outlet DC IN 15V indicator does not glow green Check the condition of the cord and terminals If the cord is frayed or damaged replace it If the terminals are soiled wipe them with cotton or a clean cloth If the AC adaptor still does not power the computer contact your dealer Power switch Problem Procedure Thecomputerdoes Connect the AC adaptor and try again to turn on not turn on when the comp...

Страница 33: ...a problem with the heat dispersal and its DC IN 15V system Please contact your dealer indicator is flashing green PS 2 keyboard Keyboard problems can be caused by your setup configuration For more informa tion refer to your computer user s manual Problem Procedure Noresponsefrom Make sure the keyboard cable is firmly connected keyboard to the PS 2 keyboard port on the Port Replicator Output to scr...

Страница 34: ... computer on Turn off the computer make sure the mouse is firmly connected and turn the computer back on Is your software configured to recognize the mouse Check the software documentation If problems persist contact your dealer Serial mouse Problem Procedure On screen pointer Check for a firm connection between the does not respond to Port Replicator s serial port and the serial mouse operation c...

Страница 35: ...ure the printer is turned on and is do not communicate online ready to use Inspect the cable connecting the printer to the Port Replicator for damage Make sure it is securely connected A parallel printer connects to the parallel port and a serial printer to the serial port Make sure the ports are configured correctly Make sure your software is configured to recog nize the printer Check your printe...

Страница 36: ...switch is on turn on Confirm that the external monitor s power cable is plugged into a working power outlet No display Try adjusting the contrast and brightness controls on the monitor Press hotkeys Fn F5 to change the display priority and make sure it is not set for the internal display Display error occurs Check that the cable connecting the monitor to the computer is attached firmly If problems...

Страница 37: ... I O address Interrupt level and DMA are correct for your software and do not conflict with other hardware devices connected to the computer If problems persist contact your dealer USB Refer also to your USB device s documentation Problem Procedure USB device does Check for a firm cable connection between the not work USB ports on the Port Replicator and the USB device Make sure the USB device dri...

Страница 38: ...eplicator via any connection other than a first tier hub will not work until the OS has started If problems persist contact your dealer Modem Refer also to your computer user s manual Problem Procedure Communication Make sure the computer s internal modem softwarecan t settings are correct Refer to Modem initialize modem Properties in the Control Panel You can hear a dial If the call is going thro...

Страница 39: ...ening this time interval A CONNECT display Check the error control setting in your is quickly replaced by communications application NO CARRIER You can also use the AT N command Refer to the material on AT commands in the computer s user manual or online Help Characterdisplay In data transmission make sure the parity bit becomes garbled and stop bit settings correspond with those during a of the r...

Страница 40: ...NK IEEE1394 Problem Procedure i LINKdevicedoes Make sure the cable is securely connected to not function the computer and to the device Make sure the device s power is turned on Reinstall the drivers Open the Windows Control Panel and double click the Add New Hardware icon Follow the on screen directions Restart Windows If problems persist contact your dealer ...

Страница 41: ...followingresources Review troubleshooting sections in the documentation for your computer software and peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions Call the software company s technical support for assistance Consult the dealer you purchased your computer and or software from They are your best ...

Страница 42: ...on Systems Inc 9740IrvineBoulevard Irvine California92718 USA InEurope FederalRepublicofGermany TOSHIBAEurope I E GmbH Geschäftsbereich Deutschland Österreich Hammfelddamm8 D 41460Neuss France TOSHIBASystèmsFranceS A 7 RueAmpère 92804PuteauxCedex Netherlands TOSHIBAInformationSystems BeneluxB V RiviumBoulevard 412909LKCapellea dIJssel Spain TOSHIBAInformationSystems ParqueEmpresarialSanFernando Ed...

Страница 43: ...quirements Ambient Relative Conditions temperature humidity Operating 5 C 41 F to35 C 95 F 20 to80 Non operating 20 C 4 F to65 C 149 F 10 to95 ThermalGradient 20 C perhourmaximum Wet bulb temperature 26 Cmaximum Conditions Altitude fromsealevel Operating 60to3 000meters Non operating 60to10 000metersmaximum Power Requirements AC adaptor 100 240voltsAC 50 or 60 hertz cycles per second 15VDC 5 0ampe...

Страница 44: ...A 2 User s Manual A PPENDIX A ...

Страница 45: ...ng on country region s power standards Certification agencies U S and Canada UL listed and CSA certified No 18 AWG Type SVT or SPT 2 two conductor Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland SETI Sweden SEMKO France UTE Switzerland SEV Germany VDE United Kingdom BSI Australia AS Japan DENANHO InEurope powercordsmustbeVDEtype H05VVH2 Fandtwocon...

Страница 46: ...llowing illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia and Europe USA and Canada United Kingdom Australia Europe BS approved UL approved CSA approved AS approved Approved by the appropriate agency ...

Страница 47: ...hecklist 1 1 Ethernet 1 2 4 2 F Fast Ethernet see Ethernet G Gigabit Ethernet see Ethernet H Hardware checklist see Trouble shooting I i LINK 1 2 4 5 connecting 4 6 disconnecting 4 6 port location 2 3 precautions 4 5 problems see Troubleshooting K Keyboard PS 2 keyboard port 2 3 problems see Troubleshooting L LAN 1 2 connecting 4 3 disconnecting 4 3 Ethernet usage 4 2 features 4 2 jacklocation 2 3...

Страница 48: ...port and Trouble shooting S Security lock slot 1 3 2 5 location 2 3 using 3 5 Serialport 1 2 location 2 3 problems see Troubleshooting Sound system jacks line in 1 2 2 3 line out 1 2 2 3 problems see Troubleshooting T TOSHIBAsupport 5 11 Troubleshooting AC power 5 2 hardware checklist 5 1 i LINK 5 10 LAN 5 10 modem 5 8 monitor 5 6 overheating power down 5 3 power switch 5 2 printer 5 5 PS 2 keyboa...

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