Torqeedo Service Center
Europe and international
Torqeedo GmbH
- Service Center -
Friedrichshafener Straße 4a
82205 Gilching
Germany
[email protected]
T +49 -
8153 - 92 15 - 100
F +49 -
8153 - 92 15 - 319
North America
Torqeedo Inc.
171 Erick Street, Unit A-1
Crystal Lake, IL 60014
USA
[email protected]
T +1 – 815 – 444 88 06
F +1 – 847 – 444 88 07
All other countries:
Contact details of international
Service Centers are available under
www.torqeedo.com in the ”Service“
section.
Warranty terms
Extent of warranty
Torqeedo GmbH, Petersbrunner Straße 3a in D-82319 Starnberg,
Germany, guarantees the final purchaser of this product that the
product is free from material and manufacturing faults during the
period stated below. Torqeedo will indemnify the final purchaser for
any expense for the repair of a material or manufacturing fault. This
indemnification obligation does not cover the incidental costs of a
warranty claim or any other financial losses (e.g. costs for towing,
telecommunications, food, accommodation, loss of earnings, loss of
time etc.).
The warranty ends two years after the date on which the product was
delivered to the final purchaser. Products that are used commercially
or by public authorities - even if only temporarily - are excluded from
this two-year warranty. In these cases, the statutory warranty applies.
The right to claim under warranty runs out six months after discovery
of a fault.
Torqeedo decides whether faulty parts are repaired or replaced. Distri
-
butors and dealers who repair Torqeedo products have no authority to
make legally binding statements on behalf of Torqeedo.
Normal wear and tear and routine servicing are excluded from the
warranty.
Torqeedo is entitled to refuse a warranty claim if
• the warranty was not correctly submitted (refer to the warranty
process),
• the product was not treated in accordance with the instructions,
• the safety, operating and care instructions in the manual were not
observed,
• the product was in any way altered or modified or parts and acces
-
sories were added that are not expressly permitted or recommen-
ded by Torqeedo,
• previous maintenance or repairs were not undertaken by organiza
-
tions authorized by Torqeedo or parts that were not original spare
parts were used unless the end user can prove that the facts that
justify rejecting the warranty claim did not favor the development
of the fault. As well as the rights arising from this warranty, the
customer also has legal warranty claim rights arising from the
purchase contract with the dealer that are not hampered by this
warranty.
Warranty process
Adhering to the following warranty process is a prerequisite to the
satisfaction of any warranty claims.
Before dispatching any apparently faulty goods, it is imperative to
coordinate the delivery with Torqeedo Services. You can contact us
by phone, email or post. The ability to make contact via the www.
torqeedo.com website is being extended successively. Please under-
stand that we are unable to deal with products of which we have
not been notified and will therefore refuse to accept delivery.
To check a warranty claim and to process a warranty, we require a
completed
warranty certificate
as well as
proof of purchase.
• The warranty certificate attached must show contact details, pro
-
duct details, serial number, and a brief description of the problem.
• Proof of purchase must indicate the purchase and the date of
purchase (e.g. transaction receipt, invoice or receipt).
For returning the product to the Service Center, we recommend
keeping the original Torqeedo packaging. If this is no longer available
packaging that excludes transport damage must be used as this is
not included in the warranty.
We are available to answer any questions regarding the warranty
process - simply use the contact details.
