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16
Start moving (VS alarm 17)
7.1.4
b=enable or disable, value is 0 (disable) or 1 (enable)
7.2
Alarm sent through SMS
Alarm also can be sent through SMS. But the tracker SIM card must support SMS function
first. Then it needs customer set manager cellphone number. Please refer the frequently
used commands part to get further information. Related commands: managera,
managerd, manager.
8.
Quick Trouble Shooting
8.1
Unable to Connect to the Tracking Platform
8.1.1
Check the APN and IP settings.
8.1.2
Check the SIM card data service whether enabled.
8.1.3
Make sure there is no limitation or already added server IP to the SIM card IP
white list when using a M2M SIM card.
8.1.4
Check the balance/signal of the SIM card.
8.2
Tracker Shows Offline
8.2.1
Check if the device entered into network blind area.
8.2.2
Check the SIM card balance.
8.2.3
If the connection lost happens on the last several days of the month, check
whether the network service is terminated by carrier because of exceeding the
max data usage volume.
8.3
Unable to Locate
8.3.1
The device may shield by metallic things.
8.3.2
The device may enter into an area with no satellite signal coverage.
(underground, building, etc)
8.4
Position Drift
In an area with poor GNSS signal (like the areas with lots of high buildings), position drift
may happen. When the device moves to open area, the drift will no longer exist.
8.5
No Command Reply
8.5.1
Check the command
format. Make sure it’s correct.
8.5.2
The device may be in network blind area.
8.5.3
Ensure the SIM card is properly inserted.
9.
Warranty and Stock
The device standard warranty period is 12 months starting from the date of purchasing. If the
device will be stored for a long time, please connect it to the external power and recharge the
internal battery (10 hours) every 3 months. It will be helpful to extend the internal battery life.
