TOPAZ™ CMS Media Player – Hardware User Manual
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3. F.A.Qs and Troubleshooting Guide
3.1 Why is my screen displaying "Error (Screen Mode Unmatch)"?
If you have published a playlist and your screen is now displaying "Playlist: Error (Screen Mode
Unmatch)" it is because you have sent a playlist containing a template that is in the wrong
orientation.
This can be easily solved by first checking the orientation of your player. If your blue "Home" screen
is displaying in Landscape orientation it is in Horizontal mode, if it is displaying in Portrait orientation
your player has been set to Vertical mode. If it is displaying in the incorrect orientation you can
change it from the Main Menu.
If your player is playing content begin by pressing "Stop" on your remote control – this should take
you back to the "Home" screen. Now press "Setup" on your remote and navigate down to "Screen
Mode” and press "Play" on your remote. From here you can select the correct orientation for your
player. Do so by using the left or right button on your remote then highlight "Save and Reboot" and
press "Play" on your remote.
Your player will now restart and when the "Home" screen loads, should be in the correct orientation.
Now you must ensure that the template you use for this player correlates with the orientation of the
screen. That is to say that if you have a Landscape screen then you should use a Horizontal template
and if your screen is installed in Portrait orientation you should use a Vertical template.
