PROBLEM SOLVING GUIDE
IF PROBLEMS PERSIST, PLEASE CALL THE TOMY CARELINE
Problem
Possible Reasons
Action/Remedies
Red power indicators do
Units are not receiving
If using the mains adaptors, ensure they are properly
not light up.
power
plugged in and that the mains outlet is working.
Ensure that the mains adaptor is plugged into the unit
AND the mains outlet.
If using batteries, make sure that they are correctly
installed and working properly.
Parent unit is making a
Parent and Baby unit
Move the Parent unit at least 10m/30ft away from Baby unit.
loud howling (feedback)
are too close.
Lower the volume on the Parent unit.
noise.
Parent unit is picking up
A neighbour has a similar
Change the channel on both the Parent unit and the
sounds or interference from
baby monitor or cordless
Baby unit.
outside your home.
device using the same radio
frequency.
Background noise is evident
Signal levels are low due
Operate Baby unit from the mains adaptor to boost the signal
(‘hiss’) although
to room layout and
Experiment with the position of Baby unit in the room.
baby can be heard.
placing/positioning of unit.
Test the position of the Parent unit and try using from the
mains adaptor.
Parent unit is on with lots of
Parent unit is not
Check Baby unit to make sure it is turned on and switched
‘hiss’.
receiving signals from
to the same channel as Parent unit.
Baby unit.
Ensure the Baby unit is plugged in properly to the mains
outlet, if this is the intended power source.
Check that the mains outlet is working.
Check that the Baby unit mains adaptor is plugged into
BOTH the unit and the mains outlet in the wall.
If using batteries as the power source, ensure that the Baby
unit batteries are working.
As required by law, nursery monitoring equipment use public airwaves. It is possible that your Parent unit could pick up signals
from other transmitters in your area and transmissions from your monitor may be picked up by other households using similar
nursery monitoring equipment. Such instances are rare, and will normally be solved by repositioning your parent or
baby’s unit – alternatively change channels.
If your monitor requires servicing, please send it to the Tomy Monitor
Service Centre which offers a 48 hour express turnaround service.
Tomy Monitor Service Centre, Units 6/9 South Hampshire Ind. Park,
Brunel Road, Totton, Hampshire, SO40 3SA.
This product is for use in the UK and Eire only.
Tomy declare that Walkabout Classic complies
with the RTTE Directive 1999/5/EC
Head of Product Integrity
Tomy UK Ltd., Wells House, 231 High Street, Sutton, Surrey, England SM1 1LD, England.
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