© Copyright 2017. All rights reserved.
TUL-01-OM-REV.1
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Warranty
Service performed as a result of these conditions will be subject to charges for labor,
transportation, shipping and replacement parts. Examples of misuse include, but are not limited
to cracked hand controls, cracked shrouds, electrical wires pulled from the unit and others.
Warranty Process
Customers can be in contact with Tollos via phone or Email to inquire whether a product is
under warranty.
Phone: 1-888-363-7224
Email: [email protected]
Tollos shall determine whether and how the Warranty applies including whether it shall:
1.
Request the original purchaser ship the product prepaid freight to Tollos for inspection and
determination of warranty coverage,
2.
Ship replacement parts to authorized service personnel for replacement,
3.
Make some other arrangement, or
4.
Deny warranty coverage.
Before a product or component that is believed to be faulty is returned interaction with a Tollos
service expert must take place to diagnose the issue and receive further instruction on
processes to perform to rectify the problem.
If it is determined that the product or component is to be returned to Tollos the following
conditions must be met:
A RA (return authorization) is required and will be supplied by Tollos,
The product must be in its original packaging or packed sufficiently well so that no further
damage to the product or component can occur during shipping.
A shipping address will be provided by Tollos.
Products will be repaired at no cost if the product is under warranty. The company will repair
the product with new or refurbished to be functionally equivalent to new parts. All parts
replaced in the performance of service shall become the property of Tollos. The product cannot
be exchanged with a new product and the product cannot be refunded.