Troubleshooting Tips
toasttab.com
1. Ensure the device is fully charged
and has been connected to power for
at least three hours.
3. Force restart the device by
simultaneously pressing and holding
the Power button and the Volume Up
button for 12 seconds.
4. If the buttons in the above step are
held down for more than 12 seconds,
the device will go into recovery mode.
If this happens, select the
Restart Now
option. To scroll through selections,
use the Volume Up/Down buttons.
Use the Power button to make a
selection.
5. If the Power button or Volume
buttons are not responsive, ensure
that the case is properly closed
together.
If the device stops responding or
will not power on, try the
troubleshooting steps listed
below, in order.
Device Troubleshooting
1. Toggle the screen on and off by
short pressing the Power button.
2. Plug the device into a power
source. If the Card Reader LED lights
up amber or does not light up at all,
contact Toast Support.
3. Force Stop the Toast App by
navigating to Apps in your device’s
general settings, scroll to the Toast
app, and tap Force Stop. Next, tap
Clear Defaults. Reopen the Toast app.
Ensure that you accept both USB
permission prompts that appear. If
you skip the prompts, they will
appear in the notification panel.
4. Restart the device by pressing and
holding the Power button.
5. Uninstall and reinstall the Toast
application. The Toast App can be
found in the Google Play Store or at
www.toasttab.com/link/apk.
If your
device is in Offline Mode, contact
support before uninstalling Toast.
Test the card reader after completing
each troubleshooting step, in order.
Only continue troubleshooting if the
card reader is still not functional.
Card Reader Troubleshooting
The reader is disconnected. Card
transactions will not be processed.
The reader is active. The card reader LED will
only light up when the device is ready for a
card to be swiped.
Card Reader Status
The card reader status icon appears on the top left of the screen.
2. Press and hold the Power
button until you see the Power
Menu. Select the option to
Reboot.
