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Appendix
Limited Warranty
ProPlex Data Distribution Devices are warranted by TMB against defective materials or workmanship for a
period of two (2) years from the date of original sale by TMB.
TMB’s warranty shall be restricted to the repair or replacement of any part that proves to be defective and for
which a claim is submitted to TMB before the expiration of the applicable warranty periods.
This Limited Warranty is void if the defects of the Product are the result of:
•
Opening the casing, repair, or adjustment by anyone other than TMB or persons specifically authorized
by TMB
•
Accident, physical abuse, mishandling, or misapplication of the product.
•
Damage due to lightning, earthquake, flood, terrorism, war, or act of God.
TMB will not assume responsibility for any labor expended, or materials used, to replace and/or repair the
Product without TMB’s prior written authorization. Any repair of the Product in the field, and any associated
labor charges, must be authorized in advance by TMB. Freight costs on warranty repairs are split 50/50:
Customer pays to ship defective product to TMB; TMB pays to ship repaired product, ground freight, back to
Customer.
This warranty does not cover consequential damages or costs of any kind.
A Return Merchandise Authorization (RMA) Number must be obtained from TMB prior to return of any
defective merchandise for warranty or non-warranty repair. For all repairs please contact TMB Tech Support
Repair using the contact information below or email [email protected].
US
UK
527 Park Ave.
21 Armstrong Way
San Fernando, CA 91340
Southall, UB2 4SD England
Tel: +1 818.899.8818
Tel: +44 (0)20.8574.9700
Fax: +1 818.899.8813
Fax: +44 (0)20.8574.9701
www.tmb.com
Return Procedure
Please send returned merchandise prepaid and in the original packing. Freight call tags will not be issued
for shipping the product to TMB, but TMB will pay the freight for return to the customer. Clearly label
package with a Return Merchandise Authorization Number (RMA #). Products returned without an RMA #
will delay service. Please contact TMB and request an RMA # prior to shipping the unit. Be prepared to
provide the model number, serial number, and a brief description of the cause for the return. Be sure to
properly pack the unit; any shipping damage resulting from inadequate packaging is the customer’s
responsibility. TMB reserves the right to use its own discretion to repair or replace product(s). Proper UPS
packing or double-boxing will better ensure product integrity when shipped.
Note: If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
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