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Important Aspects Of Your UniFi Service That You Should Understand

Optimising Internet Access Connectivity

1.  UniFi is a wired High Speed Broadband service.
2.  UniFi service comprises a triple-play offering of Phone, High Speed 

Internet and IPTV (HyppTV).

3.  The  wired  connection  (RJ45  cable)  from  your  desktop  PC/laptop 

to the RG* will ensure that you get OPTIMUM high speed Internet 

access connectivity.

4. As an additional benefit for your convenience, the RG also  comes 

with  wireless  (WiFi)  ability,  however,  if  you  want  to  maximise  this 

ability, please observe the following:

  a. Position your RG in a central position and minimise any obstacles 

around it – better still, place your PC/laptop closer to the RG.

  b. Reduce the number of users who are accessing the Internet at any 

one time.

  c. Check your PC configurations so that they are configured correctly.
  d. Update your firmware or network adaptor driver.
  e. Upgrade 802.11b/g devices to 802.11n models.

PLEASE READ - IMPORTANT

Содержание Unifi

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Страница 2: ...ccess connectivity 4 As an additional benefit for your convenience the RG also comes with wireless WiFi ability however if you want to maximise this ability please observe the following a Position you...

Страница 3: ...ackage will be subjected to a charge Please refer to the table of charges related to UniFi installation on pages 62 63 3 Any installation appointment that is cancelled or postponed less than 24 hours...

Страница 4: ...nsmit data with better quality transmission at speeds far exceeding current broadband technology With bandwidth being provided at such high speeds UniFi will definitely bring a whole new digital lifes...

Страница 5: ...3 Wiring and Networking 12 13 4 Customer Premises Equipment CPE 14 29 5 Complimentary Services 30 40 6 Phone Voice Service 41 7 Value Added Services VAS 42 54 8 Optional CPE 55 57 9 Benefits 58 59 10...

Страница 6: ...guide provides you with a summary of the UniFi residential service and the features it will deliver to your home Please read this guide thoroughly to have a better understanding about the service 1 A...

Страница 7: ...Internet Protocol Television LAN Local Area Network NIC Network Interface Card ONU Optical Network Unit 2 abbreviations OS Operating System RG Residential Gateway POP Post Office Protocol PSTN Public...

Страница 8: ...TV location A fibre cable connection from an adjacent telephone pole or underground DP will run to the BTU For high rise buildings or condominiums there are some cases where fibre cabling will termin...

Страница 9: ...ermination Unit 4 1 Broadband Termination Unit BTU Two types of BTU will be deployed depending on premise type a ONU for FTTH landed properties b VDSL2 modem for VDSL2 high rise buildings The BTU is a...

Страница 10: ...ppTV and other services that connect through it This capability allows users to participate in real time activities online such as video streaming online gaming real time video and much more 4 2 1 Wir...

Страница 11: ...ed connectivity This happens with any service subscribed to and provided by any service provider Wireless access performance may be affected by a number of factors such as 1 The thickness of internal...

Страница 12: ...reless devices thus affecting the speed of your connection There are however loads of benefits to be had in using a wireless Internet connection including being able to access the Internet with lots o...

Страница 13: ...e signal will be compromised due to obstruction Otherwise you can also try to move your device closer to the RG 5 Move the RG off the floor and away from walls and metal objects such as metal file cab...

Страница 14: ...ompatible with 802 11b g devices If you re using a 802 11b g device and you re unhappy with its performance consider replacing your network adaptors with 802 11n compatible equipment If you re buying...

Страница 15: ...al Gateway 4 3 Set Top Box STB STB is a device that connects to a television to deliver the HyppTV service IPTV It converts the signal received into content which is then displayed on the television s...

Страница 16: ...pTV Remote Control Ethernet Cable User Guide HDMI Cable 4 4 DECT Phone DECT Phone is a portable fixed line phone set for indoor mobility It is capable of storing phone books ringtones of choice last n...

Страница 17: ...follows Video On Demand from RM8 depends on category Premium Channels from RM3 month channel 2 For more details please visit www tm com my SEARCH SETTINGS VOD SEARCH VOD HyppTV Main Menu HELP SEARCH...

Страница 18: ...mail Access your e mail via a web browser at http webmail unifi my Option 2 Preferred E mail Client 5 2 1 Access via Webmail Step 1 Go to http webmail unifi my Step 2 Key in your E mail ID as per Conf...

Страница 19: ...ust click Continue to proceed You are now ready to surf the Internet for FREE Additional account is available at RM18 per month Note For more information regarding the purchase of this service or for...

Страница 20: ...ning Report Operating Systems OS that support Online Guard Plus installation are i Windows 7 ii Windows Vista iii Windows XP Additional license is available at RM2 per month To install additional Onli...

Страница 21: ...inds of undesirable sources like the Internet CD DVD USB drive peer to peer networks etc from being displayed on your home PCs thus protecting your children from the influence of pornography undesirab...

Страница 22: ...service The voice service is subject to a maximum of one 1 Voice line A new PSTN number will be assigned to the new phone DECT Phone and is not chargeable The voice service will be similar to your exi...

Страница 23: ...iterally captures the entire content of a real newspaper and uploads it onto the Internet And best of all you can read the online version just as you would a real newspaper flipping through pages one...

Страница 24: ...month xiii PC COM RM4 50 month xiv Rapi RM7 month xv Rasa RM6 month xvi Remaja RM8 80 month xvii Silverscreen RM6 month To access your e browse publications just follow these steps Step 1 Go to www eb...

Страница 25: ...7 3 Web Hosting with Customised Domain Name This service comes with 10GB storage size and free 6 internet domains based of choices that will be provided com com my net net my org org my andunlimited...

Страница 26: ...ller identity Do Not Disturb No incoming calls will be allowed Voicemail A computerised answering service provided by TM which can automatically answer a call and record callers voice messages when th...

Страница 27: ...using scroll button then press CALL button If the paged party does not answer press CALL button to return to the outside call 3 Handset 2 Receiver Press the CALL button to answer the page Handset 2 ca...

Страница 28: ...rding No Reply 1 Dial 61 Phone Number followed by Example 61 01X XXX XXXX 2 Press the CALL button 3 Wait for the confirmation tone How to cancel Call Forwarding No Reply 1 Dial 61 2 Press the CALL but...

Страница 29: ...fixed line number Note For more information regarding to use the Voice Features or for technical support please visit www tm com my Enjoy a degree of flexibility in your home network with the WiFi US...

Страница 30: ...o the nature of BPL technology 3 Service delivered via BPL technology can also be affected by various factors such as interference from other electrical equipment in the vicinity actual copper quality...

Страница 31: ...ce experience from the comfort of your home by accessing virtual shops online around the world through real time video and chat 9 Benefits Play online games simultaneously with anyone in the world in...

Страница 32: ...t a premise Please refer to the table of charges related to UniFi installation to see what a standard UniFi installation practice covers All Customer Premise Equipment CPE such as the BTU RG and STB w...

Страница 33: ...arges 1 2 3 4 The warranty period for all CPE provided under the UniFi packages VIP BIZ will be for 1 year from the start date of the service contract period The customer will be responsible for any C...

Страница 34: ...is a standard global practice to ensure that a good quality of experience is provided to all customers In addition UniFi packages for consumers come with a monthly download volume allocation However t...

Страница 35: ...ects within the warranty period Once the warranty period has expired customers will be responsible to replace or repair any faulty equipment at their own cost For customer service please call our TM U...

Страница 36: ...y 11 What speeds can I expect from UniFi The subscribed speed is the size of the bandwidth pipe from the customer s broadband router up to TM s broadband access gateway system However the Internet acc...

Страница 37: ...ff investigate your concern 13 What are the factors that will affect my speed test results i Mis configured Network Interface Card NIC Your NIC is the hardware in your PC that you plug your Ethernet l...

Страница 38: ...of applications without your knowledge and these viruses will definitely slow your speed down Quick Notes About Speed Test Websites i Web based speed testers can be a quick way to check your broadban...

Страница 39: ...time this may result in slow speeds iv Use the service during off peak periods when less customers are utilising the service v Finally ensure your PC is virus free 15 How can I improve the performanc...

Страница 40: ...ers or other additional network devices TM does not offer technical support for additional network devices such as Home Plug printer gaming console server firewalls or routers If you need help please...

Страница 41: ...om my unifi tm com my Terms conditions apply and can be subjected to change Thank you THANK YOU FOR SUBSCRIBING TO this special unifi package FROM THE NO 1 HIGH SPEED BROADBAND PROVIDER IN MALAYSIA Un...

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