875700 MF 100 User Manual
TLS electronics GmbH – www.tls-electronics.de
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16
RMA
Policy
When returning product to TLS for any reason, the customer should fill
out the official RMA form to obtain a RMA number. Without the
permission or approval, TLS will be no responsible for any return.This
can be initiated by emailing or calling your related sales.
All requests are processed within 48 hours.
Standard
Replacement
For customers that agree to return defective product to TLS first, a
Standard Replacement option is available.
An RMA number must first be issued by sales. This RMA number will
need to be referenced on the outside of the return shipment.
Upon receipt of the defective product, TLS will, at its discretion, either
repair or replace the product and ship it out in the most expeditious
manner possible. Subject to availability, the replacement product will be
shipped on the business day following receipt of the defective product.
In the event the product returned to TLS has been discontinued (i.e. the
product is no longer being manufactured by TLS but is still under
warranty), TLS will, at its discretion, either repair or replace with
recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from TLS, you must send the product -
freight prepaid - to TLS Technology Co., Ltd. The TLS RMA number must
be prominently displayed on the outside of your package. If you send
your product to TLS without the RMA number prominently displayed on
the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery.
TLS does not accept responsibility for any lost shipments unless proof of
delivery to TLS is provided.
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