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TLS electronics GmbH Contact:
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RMA
Policy
When returning product to
TLS electronics for any reason, the customer should
fill out the official RMA form to obtain a RMA number. Without the permission or
approval, TLS electronics will be no responsible for any return. This can be
initiated by emailing or calling your related sales. All requests are processed
within 48 hours.
Standard
Replacement
For customers that agree to return defective product to TLS electronics first, a
Standard Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be
referenced on the outside of the return shipment.
Upon receipt of the defective product, TLS electronics will, at its discretion,
either repair or replace the product and ship it out in the most expeditious
manner possible. Subject to availability, the replacement product will be shipped
on the business day following receipt of the defective product.
In the event the product returned to TLS electronics has been discontinued (i.e.
the product is no longer being manufactured by TLS electronics but is still under
warranty), TLS electronics will, at its discretion, either repair or replace with
recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from TLS electronics, you must send the
product - freight prepaid - to TLS electronics. The TLS electronics RMA number
must be prominently displayed on the outside of your package. If you send your
