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LTGSM User Manual 9 Confidential
Administration Procedures Using the Web Browser interface
It is extremely important that you read and understand the System Administrator
User Guide before attempting to make administrative changes to the system.
Please refer to Appendix C “System Administrator User Guide” for all administrative
procedures.
Note: For information on how to configure the BSC and BTS please refer to the
Configuration Manager user guide that is provided as a separate document.
Upgrades to the System
TLC provides software upgrades as they become available to customers with a Software
License Agreement (SLA). It should be noted that a SLA is not necessary to resolve
problems with the software. If a problem should arise it will be addressed on a case by
case basis. For the purposes of the guide TLC will address only those issues
surrounding the SLA.
If the end user has a SLA and a software upgrade becomes available TLC will contact
the user via telephone and email to inform him/her at the time of availability. The
customer will be provided an FTP site from which to download the patch/software
upgrade. The username and password will be provided in a separate email for security
purposes. Instructions on how to apply the upgrade will be provided at the time of the
download.
TLC does not provide hardware upgrades unless specified and agreed upon during the
contracting phase of the business transaction. All hardware is considered operational at
the time of acceptance. If a problem should arise with the hardware during the warranty
period it will be repaired or replaced at no charge to the customer. All other hardware
issues will be addressed on a case by case basis.
Содержание LAPTOP GSM System
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