TROUBLESHOOTING
Having trouble connecting to Wi-Fi or watching video? Here are some helpful tips:
1.
Try to access the Internet from other devices connected to your home network. If you can’t, follow the
steps you routinely use to restore your home network connection.
2.
Go to the Network Settings screen and confirm that the correct wireless network name is displayed. If
a 5 GHz network is available, be sure that it is the one being used. If necessary, select Change Network
Settings to update your network information.
3.
Restart your router or cable modem by unplugging the power cord, waiting 10 seconds, then plugging it
back in.
4.
Restart the TiVo Mini VOX by unplugging it, waiting 10 seconds, and plugging it back in.
5.
Check for other possible sources of wireless interference. For example, wireless speakers or other devices
operating in the 2.4 GHz or 5 GHz range can impact your connection.
Limited Warranty
TiVo USB WiFi 5 Adapter
90 Days Free Parts and Labor
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing
that you purchased the product is considered proof of purchase.
WHAT IS COVERED?
TiVo warrants that the wireless adapter will be free from defects in materials and workmanship during the
limited warranty period described herein. The limited warranty coverage begins the day you purchase the
product. For 90 days from the purchase date, the wireless adapter will be replaced with a repaired, renewed
or comparable product (at TiVo’s discretion) if it becomes defective or inoperable. This exchange is done
without charge to you for parts and labor (except applicable taxes, if any). You will be responsible for the cost
of shipping. Contact Customer Support at (877) 367-8486 for exchange. All products, including replacement
products, are covered only for the original warranty period. When the warranty on the original product
expires, the warranty on the replacement product also expires.
WHAT IS EXCLUDED?
Your warranty does not cover:
• Any taxes imposed on TiVo for units replaced or repaired under this warranty.
• Product replacement because of misuse, accident, unauthorized repair or other cause not within TiVo’s
control.
• Incidental or consequential damages resulting from the use of the product. (Some states do not allow the
exclusion of incidental or consequential damages, so the above exclusion may not apply to you.)
• A product that has been modified or adapted to enable it to operate in any country other than the country
for which it was designed.
• A product used for commercial or institutional purposes.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of purchase. Also keep the original box and
packing material in case you need to return your product.
TO GET WARRANTY SERVICE...
If you believe the product is defective, contact Customer Support at (877) 367-8486. A representative will
go through a diagnostic checklist with you. If it is determined that the product needs to be exchanged, the
representative will give you complete shipping details. All implied warranties, including implied warranties
of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express
warranty. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.
This warranty gives you specific legal rights. You may have other rights which vary from state to state (or
jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN WIRELESS
ADAPTERS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE WIRELESS ADAPTER, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES OF AND ALL CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY
PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WAR-
RANTY OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA.
Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
© 2019 TiVo Inc. Reproduction in whole or in part without written permission is prohibited.
All rights reserved. TiVo, the TiVo logo, TiVo USB WiFi 5 Adapter and TiVo Mini VOX are trademarks or
registered trademarks of TiVo Inc. or its subsidiaries worldwide. 2160 Gold Street, P.O. Box 2160, Alviso, CA
95002-2160. Printed in China.
Regulatory Information
FCC Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your
authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Safety Notices
•
Caution: To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
• Do not use this product near water, for example, in a wet basement or near a swimming pool.
• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from
lightning.
Specific Absorption Rate (SAR) information:
This
Wi-Fi Adapter
meets the government's requirements for exposure to radio waves. The guidelines are
based on standards that were developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial safety margin designed to
assure the safety of all persons regardless of age or health. FCC RF Exposure Information and Statement the
SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types: Wi-Fi Adapter (FCC ID:
TX4-ED31A00) has also been tested against this SAR limit. This device was tested for typical body-worn
operations with the back of the
Wi-Fi Adapter
kept
5
mm from the body. To maintain compliance with FCC
RF exposure requirements, use accessories that maintain a
5
mm separation distance between the user's
body and the
edge
of the
Wi-Fi Adapter
. The use of accessories that do not satisfy these requirements may
not comply with FCC RF exposure requirements, and should be avoided.
