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WARRANTY SERVICE: Please read warranty information first
If after reviewing the troubleshooting tips the unit will still not work, you should return
it to the Dealer where you purchased the controller. They will be able to further evaluate
the unit and test its various components and quite possibly will be able to identify
and/or fix any problems. If the Dealer is unable to fix the unit, they will return it to us
for factory repair.
If there are no Dealers in your area, you may contact us directly for technical support.
If we cannot help you resolve the problem over the phone, we will issue you a RMA #
(return merchandise authorization) authorizing you to return the unit to us for factory
reconditioning (if the unit is under warranty). Contact the number below for a RMA and
shipping address. Complete the form below and include it with your unit. Also please
write the RMA # on the outside of the box.
Please package the unit in its original packaging. If it is damaged in shipment we cannot
be responsible.
Once we receive the unit back, we will repair the controller within 48 hours (business)
and return it to you freight prepaid via UPS ground shipment.
Include the following if returning directly to Titan Controls
®
• Proof of purchase • This completed form • RMA # on the outside of the box
Return Merchandise Authorization Number (Required)
Company Name:
Contact Name:
Address:
Phone #:
Email address:
What is the nature of the problem?
Shipping address will be given when the RMA # is issued.
For technical assistance call us at
1-888-80-Titan or 1-888-808-4826.
www.titancontrols.net