INSTALLATION MANUAL
MODEL: IP-COM-PORT
TIS CONTROL LIMITED
RM 1502-p9 Easey CommBldg
253-261 Hennessy Rd Wanchai
Hong Kong
TEXAS INTELLIGENT SYSTEM LLC
SUITE# 610. 860 NORTH DOROTHY DR
RICHARDSON
TX 75081.USA
Copyright © 2020 TIS, All Rights Reserved
TIS Logo is a Registered Trademark of Texas Intelligent System LLC in the
United States of America. This company takes TIS Control Ltd. in other
countries. All of the Specifications are subject to change without notice.
w w w . t i s c o n t r o l . c o m
IP GATEWAY WITH RS232/RS485 PORT
TROUBLESHOOTING
PRG Button Blinks Red Color Rapidly
Reason:
The module’s address conflicts with
another device in the TIS network. You need to
press and hold the PRG button for 6 seconds so
that the module can get a new address.
Device PRG LED is not Blinking;
Device not Powered
Reason:
Device is not powered on; no TIS-BUS
24V supply connected to the device.
Device Ethernet LED is not blinking
Reason 1:
The ethernet cable is not plugged in
to the module port firmly.
Reason 2:
The ethernet cable has a problem or
is not plugged in to the data switch.
Device Search software can not
communicate with the module
Reason 1:
PC IP address is not in the same
range as the IP Module (192.168.1.xxx).
Reason 2:
Device search software was opened
before setting the PC IP address; you need to
restart your software.
Reason 3:
If linked by ethernet cable, check the
connectivity, disable the WiFi on your laptop/PC,
and restart the software.
Reason 4:
TIS software is opened in the same
PC. Close all TIS software and open just one.
Device Search software can only
search the IP module but no other TIS
devices.
Reason:
Could be a short in connection between
devices in TIS bus network .
New IP address in the software could
not be changed.
Reason:
The module is protected. You need to
press the PRG button for 6 seconds to open the
protection for 2 minutes so that you can give the
module a new address.
TIS app is not able to communicate
with TIS devices in your local area
network.
Reason 1:
Make sure your mobile is on the same
network as the IP-COM-PORT.
Reason 2:
In app network settings, you should
add the Subnet ID, Device ID, and MAC Address
of the IP-COM-PORT.
Reason 3:
Some setting or address is wrong in
the app.
