Warranty Information
Limited Hardware Warranty
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this
limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.
WHO IS COVERED?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
WHAT DOES THIS LIMITED WARRANTY COVER?
The warranty obligations of TiO Home, Inc. (“TiO”), are limited to the terms and conditions set forth in this Limited Warranty. Except for the items not covered, as
listed below, TIO warrants TiO branded products (“Products”) against defects in materials and workmanship, under normal consumer use, for a period of TWO (2) YEARS
from the date of retail purchase by the original consumer purchaser (“Warranty Period”).
Repairs made under this Limited Warranty are covered for the balance of the original Warranty Period, or ninety (90) days from the date of service, whichever is longer.
This Limited Warranty applies only to new Products which are: a) manufactured by or for TIO as identified by the “TiO” trademark, trade name, or logo legally
affixed to them; and b) purchased by consumers from an authorized dealer, reseller or distributor of TiO products.
WHAT WILL TiO DO?
If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty Period, TiO, at its sole option, unless otherwise required by
applicable law, will either: (i) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or (ii)
exchange the Product with a replacement Product that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or used parts and
is functionally equivalent to the original Product; or (iii) refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty. TIO will not
provide, and will not be liable for, labor, costs of removal or reinstallation of product, disposal, freight, taxes, or other incidental charges.
Products, parts and supporting documentation provided to TIO as part of the warranty process, shall become the property of TIO, and may not be returned. When a
replacement or refund is given, the Product for which the replacement or refund is provided must be returned to TIO and shall become the property of TIO.
THIS LIMITED WARRANTY DOES NOT APPLY TO:
(a) Consumable parts, such as batteries or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship.
(b)
Cosmetic damage,
including but not limited to scratches, dents, cracks or other cosmetic damage.
(c)
Damage caused by use with non-TIO products.
Defects or damage that result from the use of non-TIO products, accessories or other peripheral equipment are
excluded from coverage.
(d)
Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes.
Such damage, including but not limited to: (i) improper
usage or operation, improper storage, abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); (ii) impact damage (e.g. dropping the Product); (iii)
contact with liquids, water, rain, extreme humidity, or other moisture; sand, food, dirt or similar substances; or (iv) external causes or acts which are not the fault of TIO,
including but not limited to flood, fire, lightning, earthquake, tornado or other acts of God, is excluded from coverage.
(e)
Unauthorized Service or Modification.
Defects or damage resulting from service, testing, adjustment, maintenance, alteration, or modification in any way, including
but not limited to tampering with or altering the embedded software, by someone other than TIO, or its authorized service centers, are excluded from coverage.
(f)
A product or part that has been modified in any manner without the written permission of TIO.
Products that have been altered in any manner so as to prevent TIO
from determining whether such Products are covered under the terms of this Limited Warranty are excluded from coverage. The foregoing shall include, but not be limited
to, (i) serial numbers, date tags or other manufacturer coding that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii)
broken seals or other evidence of tampering.
DO NOT OPEN THE PRODUCT OR ATTEMPT TO REPAIR THE PRODUCT YOURSELF; SUCH CONDUCT MAY CAUSE DAMAGE THAT IS NOT COVERED BY THIS
WARRANTY.
(g)
Normal wear and tear or damage otherwise due to the normal aging of the product.
(h)
Defects, damages, or the failure of the Product due to any communication service or network you subscribe to or use with the Products.
(i)
All software, including operating system software, third-party software, applications, and all other software of any kind.
Software distributed by TIO is provided “AS-IS”
and “AS AVAILABLE,” “WITH ALL FAULTS” and without a warranty of any kind. The Limited Warranty does not apply to any non-TIO product or any software, even if
packaged or sold with the TIO hardware, unless otherwise required by applicable local law.
(j)
Incidental or consequential damage resulting from installation or use with a covered Product.
Some states/jurisdictions do not allow the exclusion of incidental or
consequential damages so this exclusion may not apply to you.
www.tiohome.com
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StealthStream
®
1 Installation Guide
