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Troubleshooting

If you are having difficulty setting up your SyncBac PRO, the following

troubleshooting sections may help:

l

SyncBac PRO Slave not Connecting to Master (see page 46)

l

SyncBac PRO Slave is Connecting to Wrong Master (see page 46)

l

GoPro HERO4™ Not Detected by Slave SyncBac PRO (see page 47)

l

SyncBac PRO not Responding to Select button (see page 47)

l

SyncBac PRO Battery not Charging (see page 47) .

If you are experiencing problems that are not covered here, please contact

Timecode Systems technical support for assistance.

SyncBac PRO User Guide

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Содержание SyncBac PRO

Страница 1: ...Clip and Go For the latest user guide please visit www timecodesystems com support product manuals SyncBac PRO User Guide...

Страница 2: ...d Timecode Systems Ltd shall not be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident mis...

Страница 3: ...4 16 Switch SyncBac PRO On and Off 17 Set the RF Country Area 19 Set the Timecode Mode 20 Master and Slave Relationship 22 Clock Synchronisation Master and Slaves 23 How Can I Tell if a Slave is Commu...

Страница 4: ...ry 40 GoPro Status 41 Synchronisation Status 42 Remote Control and Monitoring with pulse 44 Troubleshooting 45 SyncBac PRO Slave not Connecting to Master 46 SyncBac PRO Slave is Connecting to Wrong Ma...

Страница 5: ...e 51 How Long Does it Take for SyncBac PRO to Re Sync 51 Does SyncBac PRO Record Timecode on the Audio Track 52 Will using SyncBac PROs Affect How I Mount my GoPros 52 Does using SyncBac PRO Affect th...

Страница 6: ...vi SyncBac PRO User Guide...

Страница 7: ...transceiver It can be used l With other SyncBac PROs for multi camera synchronisation l With Timecode Systems pulse mini base stations as a complete on set solution for synchronising GoPro HERO4 came...

Страница 8: ...pixels screen When you switch on the SyncBac PRO all status information messages and menus and options are shown on this screen To learn about the various status displays including the Main screen sho...

Страница 9: ...nised with a master device but is currently free running It has lost its connection with the master and is using its own highly accurate internal clock When the master is back in range the SyncBac PRO...

Страница 10: ...o choose a menu or option You will also use Select to switch your SyncBac PRO on and off To make a selection use the Up and Down buttons to scroll to a menu or option and then press the Select button...

Страница 11: ...ac PRO to a PC or Mac for downloading firmware updates The HEROBus connector that protrudes from the rear of the SyncBac PRO is for connecting the SyncBac PRO to the Go Pro HERO4 It fits into the batt...

Страница 12: ...the main screen next to the channel number The amount of white in the inner of the battery icon represents the amount of charge left in the battery In the image below the inner of the battery icon is...

Страница 13: ...Input Provided via a GoPro Master SyncBac PRO or Timecode Systems pulse base station T C Outputs HEROBus connector Embedded timecode metadata in MP4 camera media Multi Channel Digital Receiver 865 05...

Страница 14: ...propriate frequency range for your country 4 Set the Timecode Mode to RF Slave see Set the Timecode Mode on page 20 This is important as it defines how your SyncBac PRO synchronises with other devices...

Страница 15: ...s in Master and Slave Relationship see page 22 5 Set the RF Channel see page 28 The RF Channel defines which BLINK network your SyncBac PRO will be a member of and therefore which master or slaves it...

Страница 16: ...edge you will see the curved hinge 2 Slide the curved hinge of the SyncBac PRO into the grooved edge on the rear right of the HERO4 3 Gently press the rear of the SyncBac PRO so that its HEROBus conne...

Страница 17: ...to prevent you from accidentally turning the SyncBac PRO on If you do not press the up or down button twice within a 5 second period the SyncBac PRO stays off When the SyncBac PRO comes on it shows th...

Страница 18: ...or Down button twice to turn off the SyncBac PRO This extra step is designed to prevent you from accidentally turning the SyncBac PRO off If you do not press the up or down button twice within a 5 sec...

Страница 19: ...u to set the country area To set the RF country area 1 If your SyncBac PRO is currently off switch it on see Switch SyncBac PRO On and Off on page 17 2 Press the Select button 3 Use the Up and Down bu...

Страница 20: ...Press the Select button 4 Use the Up and Down buttons to scroll to the Timecode Mode option 5 Press the Select button 6 Use the Up and Down buttons to scroll to the appropriate mode Operation Timecod...

Страница 21: ...PRO when there are other Timecode Systems devices in the same BLINK network Devices in same BLINK Network SyncBac PRO Mode SyncBac PRO with other SyncBac PROs 1 GP Master TX SyncBac PRO all others set...

Страница 22: ...PRO units and the HERO4 cameras they are attached to see Remote Control and Monitoring with pulse on page 44 In the following sections we explain how the master slave relationship works and provide an...

Страница 23: ...Systems device set to run in Master TX mode The master device has the clock settings that you want all of the devices to use All of the other devices in the BLINK network should be set to run as slav...

Страница 24: ...Can I Tell if a Slave is Communicating with a Master You can tell when a slave is connected with a master by looking at its main screen display An antennae icon flashes in the top right corner when th...

Страница 25: ...iders in a mountain bike event Both of the riders are wearing HERO4 cameras that have SyncBac PROs attached The first rider Paul has his SyncBac PROs set to run in GP Master TX mode and use RF Channel...

Страница 26: ...e devices are set to use RF Channel 4 There is one master which is a pulse and three SyncBac PRO slaves The devices in the network are all turned off and you add a new SyncBac PRO to the BLINK network...

Страница 27: ...status of SyncBac PRO slaves in BLINK Hub l View the status of the HERO4 cameras that are connected to your SyncBac PRO slaves To learn about monitoring and controlling your SyncBac PRO units remotely...

Страница 28: ...introduce a different master device even if the same channel is going to be used Note SyncBac PROs can only be part of one BLINK network If you need to remove a SyncBac PRO from a BLINK network and se...

Страница 29: ...ac PRO units and a pulse unit The pulse unit is set to be the master and uses RF Channel 4 To get the SyncBac PRO units to synchronise with the pulse unit you need to set all three of the SyncBac PROs...

Страница 30: ...Channel 4 You set the pulse to run as the master and the SyncBac PROs to run in RF Slave mode The pulse and the three SyncBac PROs are all in the RF Channel 4 BLINK network For the second network you...

Страница 31: ...ged You have another pulse unit available and so you swap it for the damaged one You set the new pulse to use RF Channel 05 but the slave SyncBac PROs do not connect with it This is because they are l...

Страница 32: ...f your SyncBac PRO is currently off switch it on see Switch SyncBac PRO On and Off on page 17 3 Press the Select button 4 Use the Up and Down buttons to scroll to the Set TimeCode option This option i...

Страница 33: ...a HERO4 if it is not connected already For further details see Connect SyncBac PRO to a GoPro HERO4 on page 16 2 If your SyncBac PRO is currently off switch it on see Switch SyncBac PRO On and Off on...

Страница 34: ...and Off on page 17 2 Press the Select button 3 Use the Up and Down buttons to scroll to the System Settings option 4 Press the Select button 5 Use the Up and Down buttons to scroll to the Set LED Brig...

Страница 35: ...cBac PRO to a HERO4 if it is not connected already For further details see Connect SyncBac PRO to a GoPro HERO4 on page 16 2 If your SyncBac PRO is currently off switch it on see Switch SyncBac PRO On...

Страница 36: ...ge 17 3 Press the Select button 4 Use the Up and Down buttons to scroll to Display Settings 5 Press the Select button 6 Use the Up and Down buttons to scroll to your preferred screen light display tim...

Страница 37: ...onnected already For further details see Connect SyncBac PRO to a GoPro HERO4 on page 16 2 If your SyncBac PRO is currently off switch it on see Switch SyncBac PRO On and Off on page 17 3 Press the Se...

Страница 38: ...irst have to manually deactivate the lock 1 Display the Main Screen see page 1 2 Use the Up and Down buttons to scroll to the screen that shows Button Lock at the top The Button Lock screen will prese...

Страница 39: ...40 l Power and Battery see page 40 l GoPro Status see page 41 l Synchronisation Status see page 42 Main Screen The Main screen is displayed when you are not using the SyncBac PRO to view other status...

Страница 40: ...ial number of your SyncBac PRO unit Power and Battery You can view the amount of charge remaining in the battery on the Main screen or on the dedicated Power and Battery screen The Power and Battery s...

Страница 41: ...t Ready means the GoPro is disconnected or off The Link shows whether the GoPro is connected to the SyncBac PRO and turned on Wait Cam On means the SyncBac PRO is either not connected to a GoPro or th...

Страница 42: ...evice TCG timecode generated is shown if your SyncBac PRO is a master The timecode shown is the clock setting of your SyncBac PRO s internal clock This setting is used by your SyncBac PRO and is also...

Страница 43: ...is the master The default friendly name is Unit 1 l UnConnected This means the SyncBac PRO is only receiving timecode data You will see this when the SyncBac PRO is a slave to a SyncBac PRO master or...

Страница 44: ...cBac PROs and the HERO4 s to which they are connected Even better you can use BLINK Hub for remote control With a pulse as the master you can switch slaves on and off and start and stop recordings fro...

Страница 45: ...l SyncBac PRO Slave is Connecting to Wrong Master see page 46 l GoPro HERO4 Not Detected by Slave SyncBac PRO see page 47 l SyncBac PRO not Responding to Select button see page 47 l SyncBac PRO Batte...

Страница 46: ...ge by attaching an external aerial contact Timecode Systems for advice l The SyncBac PRO is not set to use the same RF Channel as the master SyncBac PRO slave master communications can only take place...

Страница 47: ...ake sure the SyncBac PRO slave uses the correct channel for the BLINK network and is in range of the master device You will also need to make sure the master device is set up correctly and connected t...

Страница 48: ...without losing the existing settings see Hard Reset on page 49 To reset a SyncBac PRO 1 If your SyncBac PRO is currently off switch it on see Switch SyncBac PRO On and Off on page 17 2 Press the Sele...

Страница 49: ...hard reset are kept This is different to a factory reset where the existing settings are lost see Restore Factory Settings on page 48 To perform a hard reset 1 Press and hold both the Up and the Down...

Страница 50: ...ends on your requirements SyncBac PRO is a timecode only solution and does not provide genlock or sensor synchronisation Using SyncBac PRO for timecode synchronisation does have advantages over using...

Страница 51: ...to work with SyncBac PRO Do I Need a SyncBac PRO on Each GoPro Do I need a TCS Unit on Each Device To make sure that all devices in your workflow stay synchronised you need to attach one of our device...

Страница 52: ...d GoPro HERO4 BacPac Accessories It is fully compatible with HERO4 standard BacPac backdoor housings Does using SyncBac PRO Affect the GoPro HERO4 Battery Life The SyncBac PRO has its own 12 hour inte...

Страница 53: ...r alteration modification negligence or misuse In the event of any defects determined to be covered by this warranty Timecode Systems Limited will at its sole option repair or replace the defective in...

Страница 54: ...tion distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter FCC Warning Statement This device complies with Part 15 of...

Страница 55: ...dustry Canada Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digi...

Страница 56: ...le responsibility and belongs to the following product s Type of Product Wireless GoPro timecode sync accessory Model SyncBac PRO SPR01 Object of the declaration The object of the declaration describe...

Страница 57: ...owing harmonized standards and technical specifications have been applied EN 300 220 2 V2 4 1 2012 EN 301 489 3 V1 6 1 2013 EN 55024 2010 EN 55032 2012 Paul Scurrell Timecode Systems SyncBac PRO User...

Страница 58: ...58 SyncBac PRO User Guide...

Страница 59: ...LED 34 Screen 35 C Canada 19 Charging 12 China 19 Cold conditions battery 12 Connect SyncBac PRO to HERO4 16 Controls 8 Country 19 D Digital receiver 13 Display 8 Display Settings 35 37 Down 10 Drift...

Страница 60: ...ternational Use 19 J Japan 19 Japan China 19 L LED 9 Blue 9 Brightness 34 Green 9 Red 12 Long Timed On 36 M Main Screen 39 Master 20 22 Master FPS 33 Master frame rate per second 33 Master Timecode 32...

Страница 61: ...er 40 Set Brightness 35 Set Factory Defaults 48 Set TimeCode 32 Setup 14 Short Timed On 36 Signal Strength 24 Slave 20 22 Specification 13 Status Information 39 Switch Off 18 Switch On 17 Synchronisat...

Страница 62: ...Up 10 US CA AU NZ 19 USB 11 Using SyncBac PRO in Other Countries 19 V Version Number 40 VR Rig 50 W Warranty 53 Workflow 51 62 SyncBac PRO User Guide...

Страница 63: ...SyncBac PRO User Guide 63...

Страница 64: ...http www timecodesystems com Timecode Systems Unit 6 Elgar Business Centre Hallow Worcester WR2 6NJ UK 44 0 1700 808 600 contact timecodesystems com...

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